Weirdness with identity

  • Thread starter ZaphodBeeblebrox
  • Start date
Z

ZaphodBeeblebrox

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

OK, IT guy (not me) set up a new MacBook Pro with his Exchange userID and password, to test/confirm settings with the company Exchange server.

Once he knew this was working, rather than creating a NEW identity, he changed the account info (username/password, Account name) to the president of the company, re-sync'd everything.

When IT guy now sends an email to the president of the company, the "full name" of the IT guy is the president of the company. President of the company is not amused.

Of course, nuking the identity and creating a new one would probably fix this, however the president has a ton of email (will take hours and hours to re-download/re-sync)... is there any other way to fix this?
 
A

Adam Bailey

When IT guy now sends an email to the president of the company, the "full
name" of the IT guy is the president of the company. President of the company
is not amused.
Click to expand...

Your description is a little confusing but it sounds like the wrong name
is associated to the email address in the Most Recently Used addresses
list. One way to fix this is just to put the correct combination in the
Address Book.

You can also clear out the MRU, see
<http://www.entourage.mvps.org/glossary/mru.html>.
 
W

William Smith [MVP]

OK, IT guy (not me) set up a new MacBook Pro with his Exchange userID
and password, to test/confirm settings with the company Exchange
server.

Once he knew this was working, rather than creating a NEW identity,
he changed the account info (username/password, Account name) to the
president of the company, re-sync'd everything.

When IT guy now sends an email to the president of the company, the
"full name" of the IT guy is the president of the company. President
of the company is not amused.

Of course, nuking the identity and creating a new one would probably
fix this, however the president has a ton of email (will take hours
and hours to re-download/re-sync)... is there any other way to fix
this?
Click to expand...

When your IT guy set up the account, Entourage created a "Me" contact in
the Address Book. Although the Exchange account information was changed
I suspect the president still has the IT guy's contact information set
as "Me".

Select Address Book in Entourage and create a new contact record for the
president and then select Contact menu --> This Contact is Me.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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