Where is Office support for customers whose mfr can't help them?

[LDrylie]

I have an issue with Outlook 2003, about which I contacted my manufacturer
(Office was installed at the Dell factory).

The Gold Technical Support professional (for which I paid much!) could not
resolve the issue, but instead sent me the MicroSoft.com link, so I could
search on my own... and what do I find? MicroSoft has washed their hands of
me since I did not purchase Office directly from them.

The MS website leaves in a lurch all those customers who purchased Office
with their systems. I've already made a complaint to Dell. But wouldn't it
be great if we could all play together nice, and realize that many customers
out there purchased products from BOTH the manufacturer AND MicroSoft in good
faith and deserve support from both?!

Thanks for the opportunity to get that off my chest.

L

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http://www.microsoft.com/office/com...-8e5b851d9500&dg=microsoft.public.office.misc

 

[Carey Frisch [MVP]]

Did you try posting your issue in the Outlook newsgroup?

Please visit the Outlook experts in the Outlook newsgroup:
news://msnews.microsoft.com/microsoft.public.outlook.general

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

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:

| I have an issue with Outlook 2003, about which I contacted my manufacturer
| (Office was installed at the Dell factory).
|
| The Gold Technical Support professional (for which I paid much!) could not
| resolve the issue, but instead sent me the MicroSoft.com link, so I could
| search on my own... and what do I find? MicroSoft has washed their hands of
| me since I did not purchase Office directly from them.
|
| The MS website leaves in a lurch all those customers who purchased Office
| with their systems. I've already made a complaint to Dell. But wouldn't it
| be great if we could all play together nice, and realize that many customers
| out there purchased products from BOTH the manufacturer AND MicroSoft in good
| faith and deserve support from both?!
|
| Thanks for the opportunity to get that off my chest.
|
| L

 

[Peter Foldes]

Do post the issue where Carey suggested. You will most likely get some help.

Since you are posting via the CDO interface take the link that Carey supplied to you and copy\paste into your Browser's address bar to access the group.

Good Luck