Why cant someone confirm or deny this bug in entourage2004

M

Martin Zedig

On the faq pages there is a pic:

http://www.entourage.mvps.org/images/account_pop.jpg

In it says your username (the part before @ in your emailadress)

Is this the only way to have an account in entourage these days.

I cant get my username xxx%xxx.xxx to work. Entourage tries to connect to my
mailhost with xxx.AT.xxx.xxx not %.

WHYYYYYYY?

Can some supportperson please adress this problem and help me, or to tell me
to trash entourage and stick with mail.app. or an older version of entourage
(wich works)
 
W

Walt Basil

On the faq pages there is a pic:

http://www.entourage.mvps.org/images/account_pop.jpg

In it says your username (the part before @ in your emailadress)

Is this the only way to have an account in entourage these days.

I cant get my username xxx%xxx.xxx to work. Entourage tries to connect to my
mailhost with xxx.AT.xxx.xxx not %.

WHYYYYYYY?

Can some supportperson please adress this problem and help me, or to tell me
to trash entourage and stick with mail.app. or an older version of entourage
(wich works)
Click to expand...

% is not a good thing to use in an email name. It may confuse the email
server. I don't think it has anything to do with Entourage.

I have my own email server, and on my email configuration page, it tells me
that some email clients can't type in the + sign, which is what the default
is for entering SMTP information (i.e. myname+emailserver.com ). For those
clients that can't, it tells me to use the @ or the %, or even the ;
puntucation. So any one of those characters an email client transmits, it
gets understood to automatically be a @ symbol. Here is the actual note from
my server's control panel:

Be sure to enable SMTP Authentication in your E-mail client or you may not
be able to send mail. If your e-mail client has trouble using a + sign in
the login, you can use @, :, or % sign instead.

In short, I think Entourage is supplying the right character, but your email
host is interpreting it wrong. Then again, Entourage might know the same
rules, and may be interpreting it wrong for you. Either way, you should get
that sign out of your name if you wish to use Entourage right?

Walt Basil
http://www.basilweb.net
 
M

Martin Zedig

% is not a good thing to use in an email name. It may confuse the email
server. I don't think it has anything to do with Entourage.
Click to expand...

Its not my emailname (read my first post), its my username, eg account. I
cant change it since its my webhost that has this emailsettings (wich by the
way is common)
I have my own email server, and on my email configuration page, it tells me
that some email clients can't type in the + sign, which is what the default
is for entering SMTP information (i.e. myname+emailserver.com ). For those
clients that can't, it tells me to use the @ or the %, or even the ;
puntucation. So any one of those characters an email client transmits, it
gets understood to automatically be a @ symbol. Here is the actual note from
my server's control panel:

Be sure to enable SMTP Authentication in your E-mail client or you may not
be able to send mail. If your e-mail client has trouble using a + sign in
the login, you can use @, :, or % sign instead.

In short, I think Entourage is supplying the right character, but your email
host is interpreting it wrong.
Click to expand...

Older version of entourage can handle it...!?
Then again, Entourage might know the same
rules, and may be interpreting it wrong for you. Either way, you should get
that sign out of your name if you wish to use Entourage right?
Click to expand...

Easy to say and harder to do since that means changing my webhost and all
that comes with that.
 
W

Walt Basil

Its not my emailname (read my first post), its my username, eg account. I
cant change it since its my webhost that has this emailsettings (wich by the
way is common)
Click to expand...

I'm sorry I don't follow you.

In every account I have ever seen, your "username" is the first part of your
email address prior to the "@." In some cases, your username *is* your
email account. Whether or not you use your username or your full email
address, your mail host will interpret % as @.

Having a % sign in your username is not at all common. I've been
administrating email accounts for years, and I have never seen one with a %
in it. Everything I have seen or read discourages it, for the reasons I
listed in my previous post.

The note that I posted is from my own personal domain that I offer email and
web-based mail from. It's not something I make up, it's just there, ready
for me to use, and it tells me that the following symbols will be
interpreted by the mail host as an @ character (as your problem states):
+
;
%

This is all I have to offer you by way of explanation. If you can't change
that, and no one else offers you another solution, then perhaps you need to
use another email client than Entourage. Personally, I think you'll
encounter the same problem there as well, but you won't know unless you try
it.

Hope you find a solution.
 
B

Barry Wainwright

I'm sorry I don't follow you.

In every account I have ever seen, your "username" is the first part of your
email address prior to the "@." In some cases, your username *is* your
email account. Whether or not you use your username or your full email
address, your mail host will interpret % as @.

Having a % sign in your username is not at all common. I've been
administrating email accounts for years, and I have never seen one with a %
in it. Everything I have seen or read discourages it, for the reasons I
listed in my previous post.

The note that I posted is from my own personal domain that I offer email and
web-based mail from. It's not something I make up, it's just there, ready
for me to use, and it tells me that the following symbols will be
interpreted by the mail host as an @ character (as your problem states):
+
;
%

This is all I have to offer you by way of explanation. If you can't change
that, and no one else offers you another solution, then perhaps you need to
use another email client than Entourage. Personally, I think you'll
encounter the same problem there as well, but you won't know unless you try
it.

Hope you find a solution.
Click to expand...

The percent hack used to be fairly widely used, where a mailserver was
acting as a gateway to the outside world, in which case the user logged in
as username%realdomain@gatewaydomain, so that the mail server could then log
into the gateway as username@realdomain. (in most cases the '@gateway' part
of the login could be dropped as there would be a default value set up in
the mailserver which would be assumed in the event of the parameter being
missing)

However, this system was open to so much abuse (in terms of unauthorised
relaying and other spam activities) that this hack (it never was part of the
official SMTP RFCs) pretty soon got deprecated and has now virtually
disappeared altogether.

In fact, when the Realtime Blackhole Listing was the bane of many a sysads
life, accepting the percent hack was a sure-fire, one-step route to getting
listed.

I didn't think that anyone was still using it.
 
T

tabascom

My personal Web host also uses the % symbol within all email usernames. My
work email addresses, which are on a different system and don't use the %,
work perfectly well with Entourage 2004. My personal email addresses,
which do use the %, work perfectly with Entourage X but Entourage 2004
comes back with the message "Connection to the server failed or was
dropped," (among others).

So it seems fairly clear that Entourage 2004 has problems with the %. At
this point, I'm considering this to be a lousy, no-good, rotten bug that I
hope Microsoft will fix quickly.

Oh, and checking "This POP service requires a secure connection" in the
email account settings doesn't help me, as it apparently did someone
else.

- Bascom Guffin
 
B

Barry Wainwright

They are ware of the issue, and they do monitor this newsgroup for bugs and
feedback.

I'm sure it will get addressed at some point, since it is a 'loss of
compatibility' issue with respect to previous versions.
 
M

Michael

Entourage 2004 does support the % character in usernames. Any connection
errors are probably not the result of a % character in the username.

Michael
 
B

Bill Weylock

I have exactly the same kind of logon ID with my web host. There have been
no problems whatever.

Something else is afoot here. If it were the %, I would not be using
Entourage. Hope you find it now that you know where not to look. Is it
possible you have got the wrong syntax in your ID somehow ­ maybe included
an @ symbol as well somewhere? Just a wild thought.


Best,


- Bill


My personal Web host also uses the % symbol within all email usernames. My
work email addresses, which are on a different system and don't use the %,
work perfectly well with Entourage 2004. My personal email addresses,
which do use the %, work perfectly with Entourage X but Entourage 2004
comes back with the message "Connection to the server failed or was
dropped," (among others).

So it seems fairly clear that Entourage 2004 has problems with the %. At
this point, I'm considering this to be a lousy, no-good, rotten bug that I
hope Microsoft will fix quickly.

Oh, and checking "This POP service requires a secure connection" in the
email account settings doesn't help me, as it apparently did someone
else.

- Bascom Guffin
Click to expand...



Panther 10.3.4
Office 2004
 
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