Norton and other AVs that integrate with Outlook have a known problem with
multiple emails being sent/received and other problems. Check
groups.google.com for the Outlook groups and see how many people have
reported the same problem that is solved by disabling the AV scanning.
The scanning of incoming/outgoing mail is just a marketing ploy, provides no
additional protection if you already have real-time on-access scanning
enabled (by defaul for most AV programs.) Your mail is check by the
real-time engine once it is opened and if you are trying to prevent yourself
from sending infected mails by scanning outgoing mails, you are about 3
steps too late.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Valser asked:
| Thanks, Milly, for the quick reply. However, I don't want to disable
| Norton; I want to use it. When it works, it works very well. But
| when it doesn't, it's a pain in the neck.
|
| I did disable and re-enable it a couple of times, but the results were
| always the same - working properly for a period of time and then
| suddenly NOT responding - no changes in settings or configuration.
|
| Hoping to learn what the problem is and fix it or work around it.
|
| Per your suggestion, I will try again to contact Norton. I tried
| several times, but wasn't able to find a PERSON to consult at Norton
| or Symantec. And it was not among the listed FAQ on the website. Any
| clue to finding a board like this one or a means to customer service
| tech at Norton/Symantec?
|
| Thanks,
| Valser
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| 1. Disable Norton integration with Outlook.
|| 2. Ask Norton.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Valser asked:
||
||| About half the time, when I click on the Norton "This is Spam" to
||| send a misguided junk mail message to be marked as BLOCKED, both
||| Norton and my Outlook 2003 freeze up and will not close without a
||| forced shut-down. The rest of the time it works beautifully.
||| What's the problem? And how do I fix it?
||| Thanks,
||| Valser
