Word opens minimized and can't be restored or maximized

[Reliza]

Has anyone heard of this problem? When Word opens, it's minimized and can't
be either maximized or restored. It just sits there on the task bar, sulking.
I believe the client is using Office 97 and Windows 98. The machine is fairly
old (about three years).

I've tried the usual trick of ALT-TAB, but that doesn't work in this case.

Any suggestions?

Thanks very much.

 

[Jezebel]

One cause is that the Word window is off-screen. This can happen if the user
reduced the screen resolution with the Word window positioned at the far
right of screen.

If you right-click Word in the task bar, what options are enabled? -- Try
them all.

 

[Reliza]

Thanks very much. I'll have her give it a try. I really appreciate your
taking time for this on the weekend.

r