Hi tvdh;
Without "taking sides" I'd like to clarify a few points if you don't mind;
Well, my snide comments are merely a return of your sarcasm. BTW, if you read
my post carefully, I'm not expecting you to defend the shortcomings of MS'
skills in developing the updater.
It really isn't a matter of "defending", it's a simple fact. For each
individual who has a problem there are thousands of others who don't, so the
installer does work as it should... You just rarely see well people hanging
out in the emergency room. Unfortunately, for anyone who is affected it's a
100% failure rate - we get that
In those instances where it is unable to do its job, though, there is
typically a local reason for the failure. Please don't take that to suggest
that the user is necessarily at fault -- there are a lot of changes that get
made on a computer which the user never even knows about & other things that
are done "as per instructions" which adversely impact other processes. That
means that there are a lot of variables from one instance to another, not
any one single cause. Since nobody here can be expected to be intimately
familiar with the history of another user's Mac [which even that user may
not fully know] it's impossible to simply spit out a stock answer that will
work for everyone... If we could, we would.
I haven't even been able to get far enough in the process to warrant a
restart.
In all fairness, most of the links Diane initially provided indicate that a
restart is one of the first things to do before applying the updates,
followed by another restart afterward.
I have also downloaded the updater not using the MAU and the same
result. No surprise because the dmg is the same.
I don't want an answer from an inexperienced volunteer who guesses at answers
or tells me it has been answered a hundred times. I prefer an answer from
somebody who has experienced the problem. explains the cause and knows the
solution WITHOUT having to re-install something that is supposed to be
world-class software.
Partially explained above, but further: Yes, the people who regularly
participate here are indeed volunteers who don't work for MS in any
capacity, but they're hardly "inexperienced". Nor do we simply "guess at
answers" - although there is often some degree of guesswork involved in any
troubleshooting endeavor. That guesswork, however, is based on insight
gained from experience and feedback. That's what's posted & shared freely
both in the newsgroup as well as the site Diane referred you to. That site
as well as numerous others are maintained by her & numerous others solely
for the benefit of those having issues such as yourself.
If you want professional technical support instead you're certainly entitled
to seek it & it's readily available to you as linked from the Mactopia site:
http://support.microsoft.com/ph/12853
And, just in case you hadn't noticed, this is a MS site.
No, "this" isn't a MS site, although you did get here from one
The
Forums are public newsgroups where users share knowledge & experience with
other users. It is a *service* that MS offers as augmentation to their
customer service/support channels.
If they are half the company they think they are, I don't have to send
separate feedback, don't you think?
In light of the above it should now be clear that the public newsgroups are
not a direct channel to MS in any way. If you want to communicate any issues
directly to the company there are several options available, one of which is
the Send Feedback feature. As I indicated, though, this is not - nor is it
intended to be - one of those channels. Actually, MS does tightly constrain
employees from frequenting the newsgroups in order to promote open & honest
feedback without concern for "big brother" banishing critics or covering up
for actual bugs or shortcomings of the products.
Regards |:>)
Bob Jones
[MVP] Office:Mac
