can not open word

[brian]

when I try to open word from any area, desktop, start
menue to program to word, from explorer, word screen comes
up but then I get.....has performed illegal oporation and
will be shut down. when I close that message, the word
screen closes also. The only way I can use word is from
the disk but not from onboard the computer.
The following is the details from that error message.....

WINWORD caused an invalid page fault in
module VBE6.DLL at 015f:6504eaf1.
Registers:
EAX=00000000 CS=015f EIP=6504eaf1 EFLGS=00010202
EBX=0045c590 SS=0167 ESP=0062ded4 EBP=0062e150
ECX=00000438 DS=0167 ESI=0045c14c FS=10e7
EDX=0044d2e8 ES=0167 EDI=00000000 GS=0000
Bytes at CS:EIP:
89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57
Stack dump:
00000000 0062e178 0062e60c 650376f9 0062e178 00000000
00000438 00000000 0062df28 6502f975 0062df00 00000000
0062df90 0062dfa8 0062df10 00000000

 

[Suzanne S. Barnhill]

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm, especially
section 2(d).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Beth Melton]

Hi Brian,

It could be due to a conflict with Norton and a 3rd party add-in.

If you use Norton AV then in Norton Options go to the Miscellaneous
section, disable the "Office Plug-in" option, and see if that resolves
the error.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Lisa Penshorn [MSFT]]

Hi Brian,

What version of Word are you using. That error message is usually caused by a third party template in the Office startup
directory, such as winfax. I would try launching Word with the /a, you can do this by going to Start>rRun and type in
winword.exe /a and click on ok. If word starts with no problem I would check the startup folder and see if there is something
that is loading. The startup folder is usually located in C:\Program Files\Microsoft Office\Office\Startup. if you are using
Office XP the Office folder will say Office 10. Hope this helps!

Sincerely,

Lisa Penshorn, MCSE
Support Professional
--------------------

Content-Class: urn:content-classes:message
From: "brian" <[email protected]>
Sender: "brian" <[email protected]>
Subject: can not open word
Date: Wed, 6 Aug 2003 19:42:33 -0700
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when I try to open word from any area, desktop, start
menue to program to word, from explorer, word screen comes
up but then I get.....has performed illegal oporation and
will be shut down. when I close that message, the word
screen closes also. The only way I can use word is from
the disk but not from onboard the computer.
The following is the details from that error message.....

WINWORD caused an invalid page fault in
module VBE6.DLL at 015f:6504eaf1.
Registers:
EAX=00000000 CS=015f EIP=6504eaf1 EFLGS=00010202
EBX=0045c590 SS=0167 ESP=0062ded4 EBP=0062e150
ECX=00000438 DS=0167 ESI=0045c14c FS=10e7
EDX=0044d2e8 ES=0167 EDI=00000000 GS=0000
Bytes at CS:EIP:
89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57
Stack dump:
00000000 0062e178 0062e60c 650376f9 0062e178 00000000
00000438 00000000 0062df28 6502f975 0062df00 00000000
0062df90 0062dfa8 0062df10 00000000

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