can't delete messages

A

azur

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

entourage 12.1.4

Am unable to delete certain mails. Many times when i try to delete other deleted emails from the deleted items folder, it can't delete them , but causes entourage to freeze. I have to shut down the entourage program and restart it again. tried to rebuild the databe, but the size is increased each time, it's the main identity Main problem is these 3 emails constantly freeze my entourage program when i even move to the deleted items folder.

How do i get these 3 emails deleted ?
 
B

Bras

Try to delete the messages with the preview pane turned off, go to view and
preview pane to turn it off.

Bras
 
D

Diane Ross

Am unable to delete certain mails. Many times when i try to delete other
deleted emails from the deleted items folder, it can't delete them , but
causes entourage to freeze. I have to shut down the entourage program and
restart it again. tried to rebuild the databe, but the size is increased each
time, it's the main identity Main problem is these 3 emails constantly freeze
my entourage program when i even move to the deleted items folder.

This is a sign of database corruption, but obviously you have found that
rebuilding did not work.

You will need to create a new Identity in Entourage and export the data into
the new Identity. Once you do this your Entourage 2008 Identity should be
very solid. We've seen quite a few cases of imported Identities that have
had problems like this.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
 
A

azur

Diane Ross,
I made an export .rge, I created a new user, then imported the rge, I managed to eliminate the messages which blocked me.
My database is reduced from 100 Mb to 32 Mb
Thank you for your help :)
 
D

Diane Ross

I made an export .rge, I created a new user, then imported the rge, I managed
to eliminate the messages which blocked me.
My database is reduced from 100 Mb to 32 Mb
Thank you for your help :)

Glad you are stable now. BTW, that's a small database. :)
 

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