Could not change to that identity

Discussion in 'Mac Office Entourage' started by j99mac, Aug 21, 2009.

  1. j99mac

    j99mac Guest

    Version: 2008
    Operating System: Mac OS X 10.5 (Leopard)
    Processor: Intel
    Email Client: Exchange

    Updated to the latest version of Entourage 13.0.0 on my test Mac and tryed to open it for the first time and got this error
    "Could not change to that identity
    An unknown error has occurred in Entourage"

    How can I launch or reset Entourage? There are not setting that I need to save so is there a file to trash or prefrence
    j99mac, Aug 21, 2009
    #1
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  2. j99mac

    Ed Kimball Guest

    On 8/21/09 10:14 AM ET, "" <>
    wrote:

    > Version: 2008
    > Operating System: Mac OS X 10.5 (Leopard)
    > Processor: Intel
    > Email Client: Exchange
    >
    > Updated to the latest version of Entourage 13.0.0 on my test Mac and tryed to
    > open it for the first time and got this error
    > "Could not change to that identity
    > An unknown error has occurred in Entourage"
    >
    > How can I launch or reset Entourage? There are not setting that I need to save
    > so is there a file to trash or prefrence


    If you move the folder Office 2008 Identities out of the folder
    Documents>Microsoft User Data and then launch Entourage, it should create a
    new identity for you. Is this what you're looking for?
    --
    Ed Kimball
    Ed Kimball, Aug 21, 2009
    #2
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  3. j99mac

    j99mac Guest

    I think. I tested. I took the Office 2008 Identities out of the folder Documents>Microsoft User Data. I then got and error that I did not have write access to the folder when it was trying to open entourage. Entourage is in a loop every time I open entourage I get the error and can not open entourage

    > On 8/21/09 10:14 AM ET, ""
    > wrote:
    >
    > > Version: 2008
    > > Operating System: Mac OS X 10.5 (Leopard)
    > > Processor: Intel
    > > Email Client: Exchange
    > >
    > > Updated to the latest version of Entourage 13.0.0 on my test Mac and tryed to
    > > open it for the first time and got this error
    > > "Could not change to that identity
    > > An unknown error has occurred in Entourage"
    > >
    > > How can I launch or reset Entourage? There are not setting that I need to save
    > > so is there a file to trash or prefrence

    >
    > If you move the folder Office 2008 Identities out of the folder
    > Documents>Microsoft User Data and then launch Entourage, it should create a
    > new identity for you. Is this what you're looking for?
    > --
    > Ed Kimball
    >
    >
    j99mac, Aug 21, 2009
    #3
  4. j99mac

    Diane Ross Guest

    On 8/21/09 11:13 AM, in article 9absDaxw,
    "" <> wrote:

    > I think. I tested. I took the Office 2008 Identities out of the folder
    > Documents>Microsoft User Data. I then got and error that I did not have write
    > access to the folder when it was trying to open entourage. Entourage is in a
    > loop every time I open entourage I get the error and can not open entourage


    Sounds like your permissions are all messed up. You'll need to do a Get Info
    on the folder and change permissions. I'm not sure if running Repair
    Permissions will fix this, but try that first.

    Read this Apple KB 25751 for more on Repair Permissions.

    <http://docs.info.apple.com/article.html?artnum=25751>

    Resetting home folder permissions (on MacFixIt)

    http://www.macfixit.com/article.php?story=20090114235735188

    My Microsoft User Data folder and all enclosing folders and files:

    Owner: diane (shows locked if you need to change click on the lock, change
    then lock)
    Access: Read & Write
    Group: diane
    Access: Read only
    Other: Read only

    --
    Diane
    Diane Ross, Aug 21, 2009
    #4
  5. j99mac

    j99mac Guest

    I repaired permissions and change the identity folder permissions. I also reinstalled Entourage and still get the error. I am running under a local admin account
    j99mac, Aug 21, 2009
    #5
  6. j99mac

    Diane Ross Guest

    On 8/21/09 11:58 AM, in article 9absDaxw,
    "" <> wrote:

    > I repaired permissions and change the identity folder permissions.


    You might need to check all the folders and subfolders in the Microsoft User
    Data folder.

    Did you work through the suggestions on the MacFixIt article?

    --
    Diane
    Diane Ross, Aug 21, 2009
    #6
  7. j99mac

    dan ballone Guest

    On Aug 21, 5:56 pm, Diane Ross <> wrote:
    > On 8/21/09 11:58 AM, in article 9absDaxw,
    >
    > "" <> wrote:
    > > I repaired permissions and change the identity folder permissions.

    >
    > You might need to check all the folders and subfolders in the Microsoft User
    > Data folder.
    >
    > Did you work through the suggestions on the MacFixIt article?
    >
    > --
    > Diane


    I would try using the application batchmod to repair your user
    permissions. www.macchampion.com/arbysoft/
    This freeware uses chmod and will unlock all subfolders and change
    permissions based on your selections. I have tried many times to use
    "apply to enclosing folders" in the get info window and it just never
    seems to work right. But yeah, batchmod works great.
    dan ballone, Aug 25, 2009
    #7
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