Entourage cannot access your data. To attemptto fix the problem, rebuild your database

[Tom1965]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

Hi there

I'm using Entourage Version 11.4.0 on a Mac OS X 10.4 (Tiger) and I've recently hit the above problem where Entourage won't open and the above message appears. I've tried running the Rebuild database option but as with others the Pc eventually crashes and the rebuild doesn't complete.

I've spent the last few days googling for any information on how to fix this very frustrating problem - since I work from home and have many business contacts in my Entourage address book and emails.

I've checked my entourage database and whilst it's not as big as in some other cases I've read - at 3.7gb it's still over the 2gb limit.

I've copied all my G4 files to an external Hard Drive - just incase this is leading to a disk failure - but I'm not sure how to proceed from here.

Having read about user yl3's experience back in October it seems a good option would be to update Entourage to 12.1.3. I understand that I need to update through all the previous versions to get to this one. Can anyone help me with a pointer to the necessary updates (remembering that I'm starting from Version 11.4.0)?

Thank you very much in advance.

Tom

 

[Diane Ross]

I've checked my entourage database and whilst it's not as big as in some other
cases I've read - at 3.7gb it's still over the 2gb limit.

The 2GB limit was only for Entourage X. Are you sure you are using Entourage
2004? What is the version listed for the Microsoft Component Plugin? Do a
Get Info on the file. It will show 11.5.3 is you are fully updated.

"/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin"

I've copied all my G4 files to an external Hard Drive - just incase this is
leading to a disk failure - but I'm not sure how to proceed from here.

My guess is you do not have enough disk space to do a proper rebuild and/or
you need to update first and rebuild.

Rebuilding a damaged database that exceeded size limit

Having read about user yl3's experience back in October it seems a good option
would be to update Entourage to 12.1.3. I understand that I need to update
through all the previous versions to get to this one. Can anyone help me with
a pointer to the necessary updates (remembering that I'm starting from Version
11.4.0)?

You must purchase Office 2008 first. If you don't need Exchange you can get
Office 2008 very reasonably. $117.99

<http://tinyurl.com/4ydu2u>

There are only two updates for Entourage 2008 now. 12.1.0 and 12.1.5. You
would need to purchase Office 2008 in order to update.

I work as a consultant and have been very successful in recovering
databases. If you are unable to do this yourself, you can contact me off
list. Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>