Entourage fails to connect to exchange server "Authorization Failed"

A

Andrew Michalski

I've seen this a few times and tried a few fixes to no avail.

Open Entourage and get
"The server for account "(Our Business Account Name)" returned the error
"authorization failed." Your username/password or security setting may be
incorrect. Would you like to try reentering your password?"

If click yes and try to re-enter password or user name. Fails.

If click no, I can go to account settings, open account, close account
(making no changes to account settings). Entourage connects to Exchange
server.


I tried adding Entourage to Firewall "Allow" list as below from previous
post. No result.

"MacFixIt reader "Richard S." reports a solution for the continuous loop
issue caused by Entourage:
"A fix that works for me every time I upgrade MS Office 2008 for the
Keychain problem when clicking "Always Allow" does not cure the problem is
as follows:
1. go to System Preferences.
2. Click on Security.
3. Click on Firewall.
4. If you have set access for specific programs, checked, and Entourage is
one of them, click on minus sign and delete Entourage.
5. Click on the plus sign and go into Finder, Applications, MS Office 2008,
add Entourage back.
6. I find I have to restart Leopard before the change takes place.
Afterwards, no more prompting from Keychain.
Works every time!"

I have the same problem on 2 different Macs.
Went through a few steps with Microsoft support including re-building
Keychain with Keychain First Aid.

help
 

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