Entourage Keychain problem

[paulsxt302]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Hi

After the last office update i now have a keychain problem. I have 2 email addresses. One is an exchange server and the other is pop. Both accounts have the issue.

When i fire up Entourage i am asked to provide my password for both email accounts. I type in my password and tick the "Save password in my Mac OS keychain", however no entries appear in my keychain. Furthermore in Entourage accounts - settings the password field is blank and the "Save password in my Mac OS keychain" box is not ticked.

As part of my troubleshooting process i have also done the following;
Verified my keychain. No issues reported.
Moved the login.keychain file under ~home/Library/Keychain then restarted Entourage. This asked me if i wished to re-create my keychain with defaults. Answered yes. Still no joy.

This is now starting to drive me nuts. This looks like an Entourage bug to me but any help to solve this would be greatly appreciated.

Regards
Paul S

 

[Corentin Cras-Méneur]

Moved the login.keychain file under ~home/Library/Keychain then
restarted Entourage. This asked me if i wished to re-create my keychain
with defaults. Answered yes. Still no joy.

I would *not* move or disable the entire keychain.
In addition, unless you reboot or log out and back in, I suspect it is
still loaded in memory.

Try identifying the entries corresponding to your e-mail accounts and
delete them to let Entourage re-create them fresh and clean,


Corentin

 

[Diane Ross]

After the last office update i now have a keychain problem.

See this blog article for the fix:

Office 12.1.5 and Apple 10.5.6 updates (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/12/office_1215_and_apple_1056_updates.h
tml>

In case the above link does not work:

<http://tinyurl.com/a3tctd>