Entourage mac 2008 mail retrieval errors

[Andrew]

Since upgrading to Entourage 2008 I have been receiving constant "unknown internal program errors" during the mail retrieval process (error code 1634955892). This also seems to result in mail (from regular sources) which I have seen finish downloading to then disappear off the face of the earth. As a trial I have taken to collecting mail using Entourage 2004 first before doing the same thing in Entourage 2008. Entourage 2004 works correctly, as it always did and I get all the mail, not just some of it. I never have both programs open at the same time.
I don't want to go back but fear I may have to.
Any suggestions?

 

[Diane Ross]

Since upgrading to Entourage 2008 I have been receiving constant "unknown
internal program errors" during the mail retrieval process (error code
1634955892). This also seems to result in mail (from regular sources) which I
have seen finish downloading to then disappear off the face of the earth. As a
trial I have taken to collecting mail using Entourage 2004 first before doing
the same thing in Entourage 2008. Entourage 2004 works correctly, as it always
did and I get all the mail, not just some of it. I never have both programs
open at the same time.
I don't want to go back but fear I may have to.
Any suggestions?

I've never seen an error message with that type of number.

What type of account? (POP, IMAP, Exchange)

To find where it's disappearing, try sending yourself an email with an
unusual word like qquakk. It's deliberately misspelled so a search will only
turn up this one incidence. After you download and the mail disappears, do a
custom mail view:

Item Contains (or Body) qquakk

Do you find the email?

 

[Andrew]

I have two accounts, both POP. Today's experiment shows that the situation has taken a turn for the worse. Before the usual error message (1634955892) appeared, one for each account in quick succession, I saw the first account download about 5 out of 11 messages and the second account download about 3 out of 6 messages before it aborted the process. Having dismissed the error messages, not a single one of those apparently downloaded appeared in any list, mail view etc.
I had already downloaded copies to Entourage 2004 first and have now temporarily ticked the "Leave copy on server" box in both versions of Entourage. Now, each time I try in Entourage 2008 it shows the same list but aborts at message 4 or 5. The qquakk message is now in there somewhere but it never gets that far.
Thanks for your interest.

 

[Diane Ross]

I have two accounts, both POP. Today's experiment shows that the situation has
taken a turn for the worse. Before the usual error message (1634955892)
appeared, one for each account in quick succession, I saw the first account
download about 5 out of 11 messages and the second account download about 3
out of 6 messages before it aborted the process. Having dismissed the error
messages, not a single one of those apparently downloaded appeared in any
list, mail view etc.
I had already downloaded copies to Entourage 2004 first and have now
temporarily ticked the "Leave copy on server" box in both versions of
Entourage. Now, each time I try in Entourage 2008 it shows the same list but
aborts at message 4 or 5. The qquakk message is now in there somewhere but it
never gets that far.
Thanks for your interest.

Use tcpflow to see what's happening. This is really strange.

Here are the short and simple instructions on using tcpflow:

1. Download the Mac OS X version here (freeware).

<http://web.archive.org/web/20020610050659/http://www2.entropy.ch/download/t
cpflow-0.20.dmg.gz>

2. When you install, you will not find a tcpflow window, nor an icon on
your dock. tcpflow is designed to work in the background.

3. To run the test for email, quit all other applications that might be
connecting to the internet like your browser, ftp client.

4. Copy/paste in this command in the Terminal or use the script ²tcpflow
activate² (see below):

sudo /usr/local/bin/tcpflow -i en0 -c

5. Now try to send an email and watch the traffic in the window of the
Terminal. You should see what is happening.

6. For an example see this page:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html#example>

Script to activate tcpflow:

Download this script and place it in your User's Script folder.

<http://www.entourage.mvps.org/downloads/scripts/tcpflow activate.zip>

Place the script here:

Users --> Library --> Script folder

If you activate the Script Menu in the Finder you can easily access the
script there. To activate the Script menu, go to your Applications folder in
the Finder. Select the AppleScript folder and open AppleScript Utility. ˆ
Show Script Menu in menu bar

Select the script to automatically start the Terminal with the correct
command. Enter your password and tcpflow will be activated. Next use
Entourage to send a test message.

Using the script makes it easy to use tcpflow for subsequent testing.

 

[lveillette]

I have the exact same problem here.

I've upgrade three macs from Office 2004 to 2008. The two that are on
OS10.4 seem to work fine for now, but I can't pick up my emails on the
one running the latest UG of 10.5

My client is very unhappy of this since I'm the one who suggested the
upgrades. Now he can't pick up his emails anymore and he's still
looking for Entourage 2008 improvements over 2004. He's not thinking
of simply downgrading and returning the product...