FIXED IT!!
I contact microsoft and they told me what to do. Here is what they said:
Step 1 - did not work for me.
Step 2 - Worked. I know one of the replies to this post was this answer, but
the info on microsoft's website for step 6 says to "right-click and click
unistall", but the email I got from microsoft support for step 6 says to
"right-click and click delete"
Thanks for all of the help.
Step 1 : Rename Microsoft Help folder & then try to install
1. Click Start , and Type %allusersprofile%\Application Data\ in the start
search/run box, and then press ENTER,
2. Right Click on the Microsoft Help folder & Click rename. Rename the file
to Microsoft Help.OLD.
3. Restart the computer & then try to install Office 2007.
In case you are still unable to install Office 2007, please perform the
steps below :
Only if Step 1 does not work please follow Step 2.
Step 2: Manual Removal for Microsoft office 2007 KB928218
1. Click Start, click Run/Start Search, type installer, and then press enter.
This process opens the %windir%\Installer folder.
2. On the View menu, click Details.
3. On the View menu, click Choose Details.
4. Click to select the Subject check box, type 340 in the Width of selected
column (in pixels) box, and then click OK.
Note It may take several minutes for the subjects to appear next to each
..msi file.
5. Click on View ->> Arrange Icon by ->> Subject
6. For each .msi file where the subject is "Microsoft Office Product_Name
2007," right-click the .msi file, and then click Delete.
7. Click Start, click Run/Start Search, type %CommonProgramFiles%\Microsoft
Shared in the Open box, and then click OK.
8. If the following folders are present, delete Office12
9. Click Start, click Run/Start Search, type %ProgramFiles%\Microsoft
Office, and then click OK.
10. Click Start, click Run/Start Search, type \ and click OK
11. Delete the folder MSOCache. If not able to view MSOCache folder. Follow
the following Steps
a. Close all programs so that you are at your desktop.
b. Double-click on the My Computer icon.
c. Select the Tools menu and click Folder Options.
d. After the new window appears select the View tab.
e. Put a checkmark in the checkbox labeled Display the contents of system
folders.
f. Under the Hidden files and folders section select the radio button
labeled Show hidden files and folders.
g. Remove the checkmark from the checkbox labeled Hide file extensions for
known file types.
h. Remove the checkmark from the checkbox labeled Hide protected operating
system files.
i. Press the Apply button and then the OK button and shutdown My Computer.
j. Now your computer is configured to show all hidden files.
12. Click Start, click Run, type %appdata%\microsoft\templates, and then
click OK.
13. Delete the following files:
• Normal.dotm
• Normalemail.dotm
14. Click Start, click Run, type %appdata%\microsoft\document building
blocks\ 1033
15. Click Start, click Run, type %AllUsersprofile%\Application
Data\Microsoft\Office\Data, and then click OK
16. Delete only the Opa12.dat and Opa12.bak
17. Check your computer if Running windows XP 32 Bit or 64 bit. Please
follow the steps to know if windows is running in windows XP 32 or 64 bit
• Right click on My Computer ->> Properties.
• If running 64 bit then it will be mentioned or else it is running 32 bit.
Backup the Registry Entries before making any changes.
a) Click Start and then click Run\Start Search.
b) Type Regedit in the Run window and then click Ok.
c) Within the Registry Editor Windows, click File and then click Export.
d) Name your Backup something like Registry Backup > change Export Range to
All > click Save.
e) Give your computer a moment to complete the task.
18. Click Start, click Run, type regedit, and then click OK.
19. Look for the following Registry key and delete accordingly.
32 BIT Windows
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0
Here * means anything that comes in that part (Eg. 0000210001000000F01FEC Or
0FF1CE OFFICE or 120FF1CE}-HOME )
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC*
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
64 Bit Windows
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0
Here * means anything that comes in that part (Eg. 0000210001000000F01FEC Or
0FF1CE OFFICE or 120FF1CE}-HOME )
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
20. Click on Start ->> Control Panel ->> Add/Remove Programs
21. Highlight Microsoft Office Suite 2007 and click on Remove
22. Click on YES
23. Restart the computer
24. Install Microsoft Office 2007
