Error when reinstalling Office Home edition

[simplyjojo]

Hi ..

I am encountering a major problem....

Restarted my laptop and my office application can't work.. decided to delete
it and reinstalling from the CD but I get this problem..

'Microsoft Office Home and Student 2007 encountered an error during setup.
Error 1317. Setup cannot create the folder C:\Program Files\Common
Files\Microsoft Shared\OFFICE12\Office Setup Controller. Verify that the
path exists in your system and that you have sufficient permissions to update
it. Error 2330. Setup cannot create the folder C:\Program Files\Common
Files\Microsoft Shared\OFFICE12\Office Setup Controller\Office.en-us. Verify
that the path exists in your system and that you have sufficient permissions
to update it."

Can someone confirm that I have to create the folders in that path before I
can install?

Any advises are much appreciated.

Thank you in advance.

 

[DL]

No you dont create any files or paths.
Try running disk cleanup to clear out all temp files & other junk
Reboot and try the reinstall again.

 

[simplyjojo]

Thanks DL..
Can u advise on how to do the disk cleanup? I am a newbie in this area..
so i appreciate any information on this..

Thanks in advance..

 

[DL]

Its an option in your version of win, type Disk Cleanup in win help

 

[simplyjojo]

The problem is that my Disk Cleanup is not working at all...

How to solve this too?? tks

 

[DL]

You mean Disk Cleanup doesnt function at all?
Double click the My Computer icon on the desktop, what Total Size & Free
Space is shown for your C drive?

 

[simplyjojo]

Yes, not functioning at all... no matter how I click on it.

The total size is 68.5GB and free space is 25.8GB.

 

[DL]

You dont mention the version of windows, in win Help, see System File
Checker, and run it.

What make is your Laptop, does it have any system diagnostics tools?

 

[simplyjojo]

Opps.... vista business...

system file checker??

lenovo 3000 N100
not sure if it got any system diangnostics tools as this belongs to my dad...

 

[DL]

System File checker - see Vista help
PS If this is your fathers Laptop, do you not think you should ask him,
before the whole system falls over