Hi ,
I am writing as a courtesy to follow-up on this issue. Do you have any
problem at this time? If so, please let me know at your earliest
convenience. I am waiting for your reply.
Happy weekend!
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
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| X-Tomcat-ID: 98818325
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Wed, 01 Aug 2007 06:57:28 GMT
| Subject: RE: Faulting Application
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.office.misc
| Lines: 351
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:22276
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi,
|
| Thanks for your reply. If anything is unclear or if you have any other
| concerns, please don't hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ======================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from this issue.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ======================================================
|
| --------------------
| | Thread-Topic: Faulting Application
| | thread-index: AcfTV+LLiHFRzKEPThGH07tMpx3AdQ==
| | X-WBNR-Posting-Host: 207.46.19.168
| | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?= <
[email protected]>
| | References: <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| | Subject: RE: Faulting Application
| | Date: Tue, 31 Jul 2007 02:48:02 -0700
| | Lines: 305
| | Message-ID: <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
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| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:22190
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | For some reason we did not receive notification for your earlier
message.
| We
| | will check and revert ASAP. Thank you for your followup.
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | > Hi,
| | >
| | > I would appreciate it if you could drop me a note to let me know the
| status
| | > of the issue in the thread. If you have any questions or concerns,
| please
| | > feel free to let me know. I am happy to be of assistance.
| | >
| | > Sincerely,
| | >
| | > Emily Lin,
| | > Microsoft Online Partner Support
| | >
| | > Get Secure! -
www.microsoft.com/security
| | >
| | > ======================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from this issue.
| | > ======================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | > ======================================================
| | >
| | >
| | > --------------------
| | > | X-Tomcat-ID: 121805072
| | > | References: <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain
| | > | Content-Transfer-Encoding: 7bit
| | > | From: (e-mail address removed) (Emily Lin [MSFT])
| | > | Organization: Microsoft
| | > | Date: Fri, 27 Jul 2007 09:02:39 GMT
| | > | Subject: RE: Faulting Application
| | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | Message-ID: <
[email protected]>
| | > | Newsgroups: microsoft.public.office.misc
| | > | Lines: 260
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:21839
| | > | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| | > |
| | > | Hi,
| | > |
| | > | Does the "Faulting application" issue only occur in Office 2003, or
| it
| | > also
| | > | occurs in other applications on the computer?
| | > |
| | > | When you delete all the printers on the computer, and keep using
Word
| | > 2003,
| | > | does Word 2003 still crash?
| | > |
| | > | Click Start > Run > type winword /a, click OK. Keep running under
| Word
| | > safe
| | > | mode, does Word 2003 still crash?
| | > |
| | > | I understand that you have uninstalled/reinstalled Office 2003.
| However,
| | > | the issue persists. The issue may be caused that the Windows
| Installer
| | > | files for Office 2003 was corrupted and it cannot fixed by normal
| | > | uninstall/reinstall process for Office 2003. Let's use the Windows
| | > | Installer Cleanup Utility to remove/reinstall Office 2003 to see if
| it
| | > | works.
| | > |
| | > | 1. Download and install the Windows Installer Cleanup Utility.
| | > |
| | >
|
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
| | > | 5E1BD/msicuu2.exe
| | > | 2. After you install the Windows Installer CleanUp Utility, click
| Start
| | > | menu-> All Programs-> Windows Install Clean Up.
| | > | 3. Highlight Microsoft Office 2003 entry in the list and then click
| | > Remove.
| | > | Quit the Utility.
| | > | 4. Rename the "Microsoft Office" folder as "Office Old" which is
| located
| | > in
| | > | the C:\Program Files.
| | > | 5. Click Start menu-> Run, type "regedit" (without the quotation
| marks)
| | > in
| | > | the Open box and press Enter.
| | > | 6. Locate the two registry keys below and click Delete from the
Edit
| | > menu.
| | > | Click OK on the pop-up warning dialog box.
| | > | HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
| | > | HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
| | > | 7. Click Start menu-> Run, type "%Temp%" (without the quotation
| marks) in
| | > | the Open box and press Enter.
| | > | 8. Empty the %Temp% folder. [Note: If you are unable to empty temp
| | > folder,
| | > | please come into Windows safe mode to empty the temp folder:
restart
| | > | computer and keep pressing F8 to come into Windows safe mode.]
| | > | 9. Empty the Recycle Bin.
| | > | 10. Restart your computer and then reinstall Office 2003.
| | > | 11. Go to Microsoft Update site to check and install all available
| | > updates.
| | > |
| | > | Test the issue again. What is the result?
| | > |
| | > | Happy weekend!
| | > |
| | > | Emily Lin,
| | > | Microsoft Online Partner Support
| | > |
| | > | Get Secure! -
www.microsoft.com/security
| | > | ======================================================
| | > | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | > | that others may learn and benefit from this issue.
| | > | ======================================================
| | > | This posting is provided "AS IS" with no warranties, and confers no
| | > rights.
| | > | ======================================================
| | > |
| | > |
| | > |
| | > |
| | > |
| | > |
| | > | --------------------
| | > | | Thread-Topic: Faulting Application
| | > | | thread-index: AcfPeW7LNfFoiaenSiezA9Iz/Pglww==
| | > | | X-WBNR-Posting-Host: 207.46.19.168
| | > | | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?= <
[email protected]>
| | > | | References: <
[email protected]>
| | > | <
[email protected]>
| | > | <
[email protected]>
| | > | | Subject: RE: Faulting Application
| | > | | Date: Thu, 26 Jul 2007 04:38:06 -0700
| | > | | Lines: 183
| | > | | Message-ID: <
[email protected]>
| | > | | MIME-Version: 1.0
| | > | | Content-Type: text/plain;
| | > | | charset="Utf-8"
| | > | | Content-Transfer-Encoding: 7bit
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| | > | | Importance: normal
| | > | | Priority: normal
| | > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | > | | Newsgroups: microsoft.public.office.misc
| | > | | Path: TK2MSFTNGHUB02.phx.gbl
| | > | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:21715
| | > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | | X-Tomcat-NG: microsoft.public.office.misc
| | > | |
| | > | | Hello,
| | > | |
| | > | | I tried all the ways but I could nt resolve the
problem
| | > | still.I
| | > | | am sending here two more error events from the application log
| related
| | > | to MS
| | > | | Office hang error .
| | > | |
| | > | | Event id:1001
| | > | | Source:Microsoft Office 11
| | > | | Bucket :128320528,Bucket Table 1,
| | > | | Faulting Application: Winword.exe, Version 11.0.63590
| | > | |
| | > | |
| | > | | Event id:1000
| | > | | Source: Crown Print Monitor
| | > | | Description: The Description for EventID(1000) in Source( Crown
| Print
| | > | | Monitor) Cannot be Found.The Local Computer May not have the
| necessary
| | > | | registry information or message DLL files to display messages
from
| a
| | > | remote
| | > | | computer.
| | > | |
| | > | | note: i already reinstall ms office application twice and crown
| printer
| | > | | driver.
| | > | |
| | > | |
| | > | |
| | > | |
| | > | |
| | > | |
| | > | | "Emily Lin [MSFT]" wrote:
| | > | |
| | > | | > Hi,
| | > | | >
| | > | | > I am just writing to see how everything is going. If you have
any
| | > | updates
| | > | | > or need any further assistance on this issue, please feel free
to
| let
| | > | me
| | > | | > know. I am glad to be of assistance.
| | > | | >
| | > | | > Happy weekend!
| | > | | >
| | > | | > Emily Lin,
| | > | | > Microsoft Online Partner Support
| | > | | >
| | > | | > Get Secure! -
www.microsoft.com/security
| | > | | >
| | > | | > ======================================================
| | > | | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > | so
| | > | | > that others may learn and benefit from this issue.
| | > | | > ======================================================
| | > | | > This posting is provided "AS IS" with no warranties, and
confers
| no
| | > | rights.
| | > | | > ======================================================
| | > | | >
| | > | | >
| | > | | > --------------------
| | > | | > | X-Tomcat-ID: 135141639
| | > | | > | References:
<
[email protected]>
| | > | | > | MIME-Version: 1.0
| | > | | > | Content-Type: text/plain
| | > | | > | Content-Transfer-Encoding: 7bit
| | > | | > | From: (e-mail address removed) (Emily Lin [MSFT])
| | > | | > | Organization: Microsoft
| | > | | > | Date: Wed, 18 Jul 2007 09:37:46 GMT
| | > | | > | Subject: RE: Faulting Application
| | > | | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | | > | Message-ID: <
[email protected]>
| | > | | > | Newsgroups: microsoft.public.office.misc
| | > | | > | Lines: 92
| | > | | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.office.misc:21058
| | > | | > | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| | > | | > |
| | > | | > | Hi,
| | > | | > |
| | > | | > | After some search, it seems to be hard to find the root cause
| of
| | > this
| | > | | > | problem from the error information. So we may need some time
on
| | > | | > | troubleshooting. Based on my experience, Word crash issue may
| be
| | > | caused
| | > | | > by
| | > | | > | the following reasons:
| | > | | > |
| | > | | > | 1. Some add-ins or macros in Word
| | > | | > | 2. Damaged Registry keys
| | > | | > | 3. Confliction between Word and other applications (Such as
| some
| | > | | > Anti-Virus
| | > | | > | applicatons)
| | > | | > |
| | > | | > | #1 check updates, empty temp files
| | > | | > | ====
| | > | | > | Go to Microsoft Update site to check and install the updates
| for
| | > both
| | > | | > | Windows and Office 2003.
| | > | | > |
| | > | | > | Click Start menu-> Run, type "%Temp%" (without the quotation
| marks)
| | > | in
| | > | | > the
| | > | | > | Open box and press Enter. Empty the %Temp% folder. [Note: If
| you
| | > are
| | > | | > unable
| | > | | > | to empty temp folder, please come into Windows safe mode to
| empty
| | > the
| | > | | > temp
| | > | | > | folder: restart computer and keep pressing F8 to come into
| Windows
| | > | safe
| | > | | > | mode.]
| | > | | > |
| | > | | > | #2 check addins
| | > | | > | ==============
| | > | | > | If you have installed the Works Suite add-in , go to the
| Control
| | > | Panel
| | > | | > and
| | > | | > | uninstall the Works Suite Add-in.
| | > | | > |
| | > | | > | If you have installed Norton Antivirus software, please
disable
| the
| | > | | > Office
| | > | | > | plug-in for Microsoft Office.
| | > | | > |
| | > | | > | #3 check the following points:
| | > | | > | ===================
| | > | | > | 1. Disable Word Auto Macros
| | > | | > | 2. Rename Global Template (Normal.dot)
| | > | | > | 3. Delete Add-ins (WLLs) and Templates in the Word and Office
| | > Startup
| | > | | > | Folders
| | > | | > | 4. Turn off COM Add-Ins
| | > | | > | 5. Delete Word Data/Options Key in the Windows Registry
| | > | | > |
| | > | | > | For detailed steps, I recommend you refer to the KB article:
| | > | | > |
| | > | | > | 921541 How to troubleshoot problems that occur when you start
| or
| | > use
| | > | Word
| | > | | > | 2007, Word 2003, or Word 2002
| | > | | > |
http://support.microsoft.com/default.aspx?scid=kb;EN-US;921541
| | > | | > |
| | > | | > | If anything is unclear or if you have any other concerns,
| please
| | > | don't
| | > | | > | hesitate to contact me.
| | > | | > |
| | > | | > | Sincerely,
| | > | | > |
| | > | | > | Emily Lin,
| | > | | > | Microsoft Online Partner Support
| | > | | > |
| | > | | > | Get Secure! -
www.microsoft.com/security
| | > | | > | ======================================================
| | > | | > | When responding to posts, please "Reply to Group" via your
| | > newsreader
| | > | so
| | > | | > | that others may learn and benefit from this issue.
| | > | | > | ======================================================
| | > | | > | This posting is provided "AS IS" with no warranties, and
| confers no
| | > | | > rights.
| | > | | > | ======================================================
| |
|
|
