Hi customer,
How's everything going?
I'm wondering if the suggestion has helped or if you have any further
questions. Please feel free to respond to the newsgroups if you need any
additional help.
Have a nice day!
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
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| References: <
[email protected]>
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| From: (e-mail address removed) (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Mon, 04 Jun 2007 05:34:47 GMT
| Subject: RE: Microsoft 2003 Crash every now and then
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.office.misc
| Lines: 167
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17696
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi customer,
|
| Try the following suggestions to see if it works.
|
| #1 Completely uninstall/reinstall Office 2003 to see if it works
| =================
| The issue may be caused that some registry keys for Office 2003 were
| corrupted and it cannot fixed by normal uninstall/reinstall process for
| Office 2003. Let's use the Windows Installer Cleanup Utility to
| remove/reinstall Office 2003 to see if it works.
|
| 1. Download and install the Windows Installer Cleanup Utility.
|
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
| 5E1BD/msicuu2.exe
| 2. After you install the Windows Installer CleanUp Utility, click Start
| menu-> All Programs-> Windows Install Clean Up.
| 3. Highlight Microsoft Office 2003 entry in the list and then click
Remove.
| Quit the Utility.
| 4. Rename the "Microsoft Office" folder as "Office Old" which is located
in
| the C:\Program Files.
| 5. Click Start menu-> Run, type "regedit" (without the quotation marks)
in
| the Open box and press Enter.
| 6. Locate the two registry keys below and click Delete from the Edit
menu.
| Click OK on the pop-up warning dialog box.
| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
| 7. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
| the Open box and press Enter.
| 8. Empty the %Temp% folder. [Note: If you are unable to empty temp
folder,
| please come into Windows safe mode to empty the temp folder: restart
| computer and keep pressing F8 to come into Windows safe mode.]
| 9. Empty the Recycle Bin.
| 10. Restart your computer and then reinstall Office 2003. Check and
install
| updates for Office 2003.
|
| Test the issue. What is the result?
|
| If the issue persists after we completely uninstall/reinstall Office
2003,
| the issue is mostly caused by the third party software which affects the
| Office 2003 applications. We need to narrow down the issue and check the
| third party software on the computer.
|
| #2 check the Anti-virus program, PDF addin, Printers on the computer
| =================
| 1. Temporarily disable the Antivirus program for it scanning the Office
| documents and then test the issue. What is the result?
| 2. Go to Start menu > Printers and Faxes > delete all the Printers (???
| Keep the Office built-in printer - Microsoft Office Document Image
| Writer)to test the issue. What is the result?
| 3. Did you install any PDF addins in the Office 2003 application, such as
| Adobe PDF add-in? If so, disable the PDF addin and test the issue again.
|
| #3 come into Windows safe mode to test the issue
| ============
| Windows safe mode: All the third-party software and the unnecessary
| hardware driver (such as video card, network card¡) is disabled.
|
| 1. Restart your computer
| 2. Keep press F8, until the screen "Windows Advanced Options Menu"
appears.
| 3. Press "Up arrow" in the keyboard to select "Safe Mode", press "Enter"
|
| Is the Office 2003 application working fine under Windows safe mode?
|
| #4 Come into Windows Clean Boot Mode (Windows XP)
| =================================
| It will disable all third party software from loading at startup so that
we
| can narrow down if the issue is related to the third party software.
|
| 1. Click Start menu-> Run, type "msconfig" (without the quotation marks)
in
| the Open box and press Enter.
| 2. On the General tab, choose Selective Startup; click to clear the
| "Process System.ini File", "Process WIn.ini File", "Load System Services"
| and "Load Startup Items" check boxes. You cannot clear the "Use Original
| Boot.ini" radio button.
| Note: You can click the Normal Startup radio button to return to the
normal
| Windows Startup after the test.
|
| 3. Click the "Services" tab. Check "Hide all microsoft services", click
| disable all. If the "disable all" is not available, please just skip it.
| 4. Click the "Startup" tab, click "disable all". If the "disable all" is
| not available, please just skip it.
|
| 5. Click OK.
| 6. Restart the computer.
|
| Is the Office 2003 application working fine under Windows clean boot mode?
|
| Please perform the above steps and let me know the result. If anything is
| unclear or if you have any other concerns, please don't hesitate to
contact
| me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ======================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from this issue.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ======================================================
|
|
| --------------------
| | Thread-Topic: Microsoft 2003 Crash every now and then
| | thread-index: AcelviCcGg3E1cuXSrGwQGo0vSeUtQ==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?= <
[email protected]>
| | Subject: Microsoft 2003 Crash every now and then
| | Date: Sun, 3 Jun 2007 02:04:01 -0700
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| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi,
| | Operating System: Windows XP
| | Service pack : 2
| | Office 2003 : Sp2
| |
| | Problem
| | ---------
| |
| | When I am working in any of the Office application and when I try to
save
| /
| | when I try to open the existing file Office gets crash
| |
| | It say please send the report to Microsoft....
| | and
| | It says Microsoft Office Word is currently recovering ur document..
| |
| | Error
| | ------
| | I took the below from the event viewer
| |
| | Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
| | faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0,
fault
| | address 0x834e74c9.
| |
| | If am not able to paste the screen shot I would have done It.
| |
| | Troubleshoot
| | ------------------
| | Repaired it
| | Applied the service pack again
| | and finally reinstalled the office and Installed
| |
| |
| |
| | Parameswaran.N
| |
| |
|
|
