Apparently the Office SP1 service pack is causing office to lose the
OneNote printer, but there doesn't seem to be a fix for it yet, and
you can't uninstall/remove SP1 once it has been installed?
Not sure what the deal is, but thought I'd share what I've
discovered. Very upset... favorite function of OneNote and now its
gone!
- Show quoted text -
You are correct in thinking that Office SP1 can cause your OneNote
printer to disappear. Also Microsoft Office update KB950130 which is
an update to OneNote 2007 can also cause the printer to disappear.
However, it is not as straightforward as it appears. Some printer
drivers from other manufacturers appear to be involved in the process.
I have had the problem with some HP printers and some Canon printers.
Also the Pharos printing system can be a problem. If you have one of
these printers installed, and then Office 2007 SP1 or KB950130 is
installed, it may break your OneNote printer. It appears to be a
problem where a shared file is overwritten causing the Send To
Microsoft OneNote Port to disappear which causes the printer to
disappear. I don't understand the dynamics of why the other printers
are involved in the process, but I have been able to reproduce the
problem and when I remove the offending printer, the Microsoft updates
do not cause the OneNote printer to disappear.
Possible fix: Remove all of your printers. Reinstall OneNote. Download
and install Microsoft Updates for SP1 and KB950130. Check to see if
the OneNote printer is still around. Reinstall your other printers.
Typically, on new computers with XP SP3 or Vista on them, Microsoft
Update is turned on by default. This is different from the older
Windows Update. Microsoft Update includes all updates for the
operating system and all other Microsoft product you have installed on
your machine. If you leave Microsoft Update on automatic, it will
continue to download updates that may break your OneNote printer.
(Microsoft is renown for releasing updates that are bad and then
fixing them and re-releasing them under another KB number.) After you
have done the above, turn off Microsoft Updates but you can leave
Windows update active and automatic. With Vista, this is done by doing
a search for Windows Update from the Start Menu, then selecting change
options. At the bottom of the options page, you can choose to turn
off Microsoft update but leave Windows Update in tact. In XP, you must
start a manual update and let it scan for available updates. After it
finds them, on the left side of the screen there is a link that allows
you to change settings. Click on it and turn off Microsoft Updates. At
this point, you can do manual updates of other Microsoft products.
One thing to remember is that every time you use your original cd or
dvd to repair OneNote, it breaks the Microsoft Updates that have
already been installed and the next time it goes out to Microsoft
updates for autoupdating, it downloads and installs the same files
that broke your OneNote printer in the first place. That is why I
suggest turning off automatic updates for Office.
The above has worked for me in almost every case. One or two
exceptions out of about a hundred fixes.
If you have Office updates turned off already, you many be able to
just reinstall the OneNote printer if all of the elements are
available. The names of the port and printer and Print Processor must
match the names specified in the registry under My Computer\HKLM
\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\. If your
printer doesn't have a folder in this Key, then you will have to
reinstall OneNote.
Hope this helps someone.
