M
Martin D
Hi - I've got a really strange Groove communciations problem we've not
experienced before and I'd very much appreciate any advice people might
provide.
Here's the situation ... we have a small group of 3.1 licences we use for
short-term projects across different organisations. We let them to the
individuals involved in the project and then revoke them on completion.
We've not used the licences for the last 6 months but over the past week
we've been trying to use a couple of them but have experienced significant
problems. I'm wondering if this might be due to the transition to Groove
Office2007?
Licence issue, download, registration, and account set-up works correctly as
before. When licences are on machines sharing the same LAN everything
(visibility of on-line presence, message sharing relay when off-line, etc)
appears to work correctly. However when the PCs/Licences are connected across
the Internet things don't work at all. Although contact details can be
correctly downloaded from the public groove.net directory once downloaded the
contacts don't show presence as 'on-line' even though they are 'on-line' nor
can messages etc be sent. It is as if somehow the 'presence', 'message' and
'relay' service are broken because the client licences aren't located on the
same LAN. We've carefully checked the ususal stuff (port blocking, firewall
settings, etc) but with no effect. We've also used dummy test accounts to
see if it is something to do with using old accounts.
A number of questions arise from this expereince:
1. are the various public Groove 'presence', 'directory', and 'relay'
services that were used before Groove Office2007 still operational/valid?
2. are the licence issuing, control, and verification services at Groove.Net
still operational and will they remain so even though Groove Office2007 will
be the norm?
3. tried pinging 'groove.net' from a number of different physical/logical
locations/connections and getting 'timed out'. But able to view
www.groove.net page via browser (perhaps pulling from somewhere cached?) - is
there some outage connectivity problem on the 'groove.net' domain?
We've tried complete uninstall/reinstall and different pcs to check out all
the obvious problems.
Would really appreciate ideas or suggestions - seem stuck on this and it's
cost a lot of time and burnt some significant 'Groove credibility' - Many
thanks, Martin ...
experienced before and I'd very much appreciate any advice people might
provide.
Here's the situation ... we have a small group of 3.1 licences we use for
short-term projects across different organisations. We let them to the
individuals involved in the project and then revoke them on completion.
We've not used the licences for the last 6 months but over the past week
we've been trying to use a couple of them but have experienced significant
problems. I'm wondering if this might be due to the transition to Groove
Office2007?
Licence issue, download, registration, and account set-up works correctly as
before. When licences are on machines sharing the same LAN everything
(visibility of on-line presence, message sharing relay when off-line, etc)
appears to work correctly. However when the PCs/Licences are connected across
the Internet things don't work at all. Although contact details can be
correctly downloaded from the public groove.net directory once downloaded the
contacts don't show presence as 'on-line' even though they are 'on-line' nor
can messages etc be sent. It is as if somehow the 'presence', 'message' and
'relay' service are broken because the client licences aren't located on the
same LAN. We've carefully checked the ususal stuff (port blocking, firewall
settings, etc) but with no effect. We've also used dummy test accounts to
see if it is something to do with using old accounts.
A number of questions arise from this expereince:
1. are the various public Groove 'presence', 'directory', and 'relay'
services that were used before Groove Office2007 still operational/valid?
2. are the licence issuing, control, and verification services at Groove.Net
still operational and will they remain so even though Groove Office2007 will
be the norm?
3. tried pinging 'groove.net' from a number of different physical/logical
locations/connections and getting 'timed out'. But able to view
www.groove.net page via browser (perhaps pulling from somewhere cached?) - is
there some outage connectivity problem on the 'groove.net' domain?
We've tried complete uninstall/reinstall and different pcs to check out all
the obvious problems.
Would really appreciate ideas or suggestions - seem stuck on this and it's
cost a lot of time and burnt some significant 'Groove credibility' - Many
thanks, Martin ...