install office 2003

[Phill]

Hi,

We are experiencing an issue with Office 2003 pro. Office installs and runs
perfectly with our admin account. We have an application which when launched
as a user (non-admin) tries to initiate the "please wait while windows
configures Microsoft office 2003, it will run through its things and then
carry on to the normal screen. The trouble is it will do this every time we
run the app.

MSIinstaller generates events 1004 and 1001.

Event 1004 looks like this:

Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature
'ProductNonBootFiles', component '{FCF764E4-903B-4085-8E15-49FE7986986E}'
failed. The resource
'HKEY_CLASSES_ROOT\SOFTWARE\Microsoft\MasterAggregatorForIPP\MSDAIPP\ServerCacheLocation' does not exist.

Event 1001 looks like this:

Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature
'ProductNonBootFiles' failed during request for component
'{22056900-C842-11D1-A0DD-00A0C9054277}'

If we give the user account admin rights it is fine. We have removed and
re-added Office numerous times using "run all from my computer" but it still
wants to do something when the program is launched

Thank you for your time

Regards

Phill

 

[Phill]

I have just found another thing out, Office is not remembering its actions. I
have just ran the "tech support button" from Help in Word, it brings up the
"please wait while windows
configures Microsoft office 2003" window, does its thing and launches the
help, if i close the help and click the tech support button again it will
repeat the whole process.

Phill

 

[Mary Sauer]

Windows Installer-related event IDs are logged in the Application log when you start
an Office program
http://support.microsoft.com/kb/911682/en-us

 

[Phill]

Hi Mary,

Thank you for your reply, unfortunately the fix you offered did not resolve
the problem. We have turned off the "Windows Installer" service and this
allows us to at least use the application without being prompted for the
install.

Does anyone know what office is doing when the install message "Please wait
while windows configures Microsoft office 2003" runs, we have tried to run
filemon and regmon to capture where it falls over from actually completing
its task but could not pin it down

Thanks again

Phill

 

[kevin]

Hi! i'm experiencing the same problem would like to know if you have found
the solution? thks

Regards
kevin

 

[doug_semler]

I ran into the same problem, and I *THINK* that the problem has to do
with either the user that installed the program no longer being an
adminsistrator or that the user that installed it no longer exists. I
managed to fix this by changing the permissions on the local machine
properties for these keys. I got rid of all my event logs (for the
1004 id, 1001 id, and the HHCTRL 1904 id) and the Windows Installer
dialog by doing the following:

***WARNING***
Standard Microsoft disclaimer regarding registry editing here. You can
seriously F*** UP your computer if you F*** UP the registry. I take
ABSOLUTELY POSITIVELY NO responsiblity for any problems you experience
if you F*** this up!

1) Log on to the computer as an administrator.
2) Start regedit
3) Navigate to the HKEY_LOCAL_MACHINE\Software\Classes\Software key.
4) Right click on the key and open the Permissions... dialog.
5) Click on the Advanced button
6) Click on the "Replace permission entries on all child objects..."
check box.
7) Click Apply
8) Close out all windows, log off, and log on as a restricted user.
9) Cross your fingers and start the office app.

Doug Semler
MCAD for .NET

 

[Phill]

Hi,

The solution (workaround) we have used is to simply turn off the windows
installer service, it does not solve the problem though, I am still searching
for the elusive fix

I will try your fix Doug to see if that can sort us out, I will let you know
if it works

Much appreciated

Phill