Mac Office crashes when trying to print

[lazcarraga]

Hi there! I hope you guys can help me solve my problem. Any time I
want to print anything from office for mac (word, excel, powerpoint,
etc.) the program crashes and I get nothing, and all I can do is re-
open my document or ignore the error or view a log file or something
like that, which I already opened and do not understand at all. Just
for the record: I have a Black MacBook with Mac OS X version 10.5.5,
Processor 2.4 GHz Intel Core 2 Duo, Memory 2 GB 667 MHz DDR2 SDRAM,
and I am looking at Word, Excel and PowerPoint for Mac, where it says
"About ______" and it displays: Microsoft _________ X for Mac Service
Release 1. Can anybody help me? Please! Thanks!

 

[lazcarraga]

Hi again CyberTaz! The blanks are: In "About _____" you can put Word,
Excel or PowerPoint; and in "Microsoft ___________ X for Mac Service
Release 1" you can put Word, Excel or PowerPoint". I agree with you a
100% that Word or Excel or PowerPoint or whatever program you want to
name doesn't do the printing, but I need to tell you that I can do a
print job from any other application distinct from the ones that are a
part of Office for Mac. I hope that's all you need to know. Thanks!

 

[John McGhie]

No, the essential piece of information that we need is still missing. We
need the update level

So: Word 10.1.9? Or something else? We can't answer without that info

Cheers

Hi again CyberTaz! The blanks are: In "About _____" you can put Word,
Excel or PowerPoint; and in "Microsoft ___________ X for Mac Service
Release 1" you can put Word, Excel or PowerPoint". I agree with you a
100% that Word or Excel or PowerPoint or whatever program you want to
name doesn't do the printing, but I need to tell you that I can do a
print job from any other application distinct from the ones that are a
part of Office for Mac. I hope that's all you need to know. Thanks!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[CyberTaz]

As John pointed out, the exact version update level is always necessary in
order to offer anything specific. If you are only updated to the SP1
(10.1.0) level you need to apply the latest (and final) 10.1.9 update, which
you can still obtain from here:

http://www.microsoft.com/downloads/details.aspx?familyid=FEA9FD8A-EA16-4B3C-
9381-18A389D5599A&displaylang=en

All points made in my previous reply still pertain, but you need to be at
that level before anything else will help.

Regards |:>)
Bob Jones
[MVP] Office:Mac