Object Palette crashes Word for Mac 2008

[tlw]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

When I try to "click the camera" Word crashes (everytime)? Any help out there?

 

[CyberTaz]

First try repairing disk permissions, restart your Mac & see if that
corrects the problem. There haven't been any postings here of similar issues
so it may not be directly associated with Word - Have you tried accessing
Photos in Excel or PowerPoint? Does your iPhoto Library have any content? At
what exact point does the program crash?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[tlw]

Hi,
I verified/repaired permissions and repaired the HD/disk. It still crashes when I try to access photos through the object palette. Powerpoint behaves the same way--I did not try Excel since I don't use it. Of course, my iPhoto Library has loads of content. The program crashes shortly after photos begin to appear as thumbnails, about three rows and it shuts down. I've sent the reports to microsoft and it reboots but this behavior is uniform.

 

[CyberTaz]

Based on your reply I'm leaning toward either/both of 2 possibilities:

1- Since it seems to be crashing at the same point there may be a corrupt or
incompatible image in the mix, or

2- It could be a memory issue - how much RAM does your Mac have relative to
the number/file size of the images in the library?

Is there any kind of message generated when the crash occurs?

What specific versions of OS X & Office are you using?

What happens if you launch iPhoto - any problem there?

Can you get to the Photos button quickly enough before a crash to select a
different source? What happens if you create a new iPhoto Library & add just
a few images to it?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[tlw]

I am running OSX 10.4.11 & Office 12.1.0 with 2 gig of RAM--My photo library count is 9607. iPhoto is running well. Word is crashing before I can click a photo. I did set up a small iPhoto Library and it worked perfectly. Is it the size that is the problem or is there a photo format that I need to avoid? I have pasted the error report for you to evaluate.
Thanks, Terry

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-06-13 13:26:08 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.0.080409
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00003bd8
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00003bd8
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x91d44d0c in _png_write_find_filter + 0x00000AEC (libPng.dylib + 0x00017d0c)
# 2 0x91d4035c in __cg_png_write_row + 0x00000238 (libPng.dylib + 0x0001335c)
# 3 0x91d40358 in __cg_png_write_row + 0x00000234 (libPng.dylib + 0x00013358)
# 4 0x919eabf0 in _writeOne + 0x000015BC (ImageIO + 0x0002cbf0)
# 5 0x919ead44 in __CGImagePluginWritePNG + 0x00000090 (ImageIO + 0x0002cd44)
# 6 0x919ca8b8 in _CGImageDestinationFinalize + 0x00000088 (ImageIO + 0x0000c8b8)
# 7 0x021725d0 in McpObjectPaletteImageReader::CanReadFile(__CFURL const*) + 0x00000D80 (MicrosoftComponentPlugin + 0x0016a5d0)
# 8 0x02172640 in McpObjectPaletteImageReader::CanReadFile(__CFURL const*) + 0x00000DF0 (MicrosoftComponentPlugin + 0x0016a640)
# 9 0x0216acf8 in _McpCreateToolbar + 0x000026A0 (MicrosoftComponentPlugin + 0x00162cf8)
# 10 0x020becf4 in _McpEnableTimers + 0x00000128 (MicrosoftComponentPlugin + 0x000b6cf4)
# 11 0x907f2380 in ___CFRunLoopDoTimer + 0x000000B4 (CoreFoundation + 0x00037380)
# 12 0x907decf8 in ___CFRunLoopRun + 0x0000068C (CoreFoundation + 0x00023cf8)
# 13 0x907de2ac in _CFRunLoopRunSpecific + 0x00000108 (CoreFoundation + 0x000232ac)
# 14 0x932aeb1c in _RunCurrentEventLoopInMode + 0x00000104 (HIToolbox + 0x00008b1c)
# 15 0x932ae1b0 in _ReceiveNextEventCommon + 0x00000178 (HIToolbox + 0x000081b0)
# 16 0x933b315c in _ReceiveNextEventInMode + 0x00000044 (HIToolbox + 0x0010d15c)
# 17 0x02104100 in _McpRunApplicationEventLoop + 0x00000054 (MicrosoftComponentPlugin + 0x000fc100)
# 18 0x00af9578 in _wdGetApplicationObject + 0x003B4A10 (Microsoft Word + 0x00af8578)
# 19 0x00b026cc in _wdGetApplicationObject + 0x003BDB64 (Microsoft Word + 0x00b016cc)
# 20 0x02c0e9ac in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dc9ac)
# 21 0x00ae6bf8 in _wdGetApplicationObject + 0x003A2090 (Microsoft Word + 0x00ae5bf8)
# 22 0x00002f60 in __mh_execute_header + 0x00001F60 (Microsoft Word + 0x00001f60)
# 23 0x00002c64 in __mh_execute_header + 0x00001C64 (Microsoft Word + 0x00001c64)

PPC Thread State:
srr0: 0x91d44d0c srr1: 0x0200d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x91d4035c ctr: 0x00000000 mq:0x00000000
r0: 0x00000002 r1: 0xbfffec10 r2: 0x00000002 r3:0x05db76a7
r4: 0x05e346ab r5: 0x00000007 r6: 0x00000111 r7:0x00000004
r8: 0x05e30eab r9: 0x00000037 r10: 0x05db76ab r11:0x0000003e
r12: 0x05e30ea7 r13: 0x00000000 r14: 0x00000001 r15:0x00000001
r16: 0x00000000 r17: 0x00000000 r18: 0x00009007 r19:0x00000000
r20: 0x0000001a r21: 0x2e50eef0 r22: 0xffffffff r23:0x00000808
r24: 0x05e34200 r25: 0x00000000 r26: 0x000003f8 r27:0x00000808
r28: 0x0000003a r29: 0x000000a9 r30: 0x05ddb000 r31:0x91d40134

Thread 1:

# 1 0x900411f8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib + 0x000411f8)
# 2 0x90040fc4 in _nanosleep + 0x00000184 (libSystem.B.dylib + 0x00040fc4)
# 3 0x90040dec in _sleep + 0x0000008C (libSystem.B.dylib + 0x00040dec)
# 4 0x017a0000 in _MerpCreateSession + 0x00000A8C (merp + 0x00003000)
# 5

 

[CyberTaz]

Hi Terry -

At least you've proved that it *can* work & that narrows down the
possibilities a bit. Unfortunately those error logs really don't tell me
very much - only one of many languages I don't speak I can see *what* is
crashing but I don't have the where-with-all to determine *why*.

AFAIK there have been no published stats on the number of photos but I
wouldn't think that should actually matter - although 9600 is a bunch. The
OS should handle swapping based on that & file sizes according to available
RAM so I've reconsidered somewhat on that aspect. I'm leaning toward the
possibility of an incompatible image file type or one that Word is having
difficulty interpreting. The supported types are:

BMP
Windows Bitmap
EMF
Windows Enhanced Metafile
EMZ
Compressed Windows Enhanced Metafile
EPS
Encapsulated PostScript
FPix, FPX
FlashPix
GIF
Graphics Interchange Format
JPEG, JFIF, JPEG-2000
Joint Photographic Experts Group
PDF
Portable Document Format
PICT, PCT
Macintosh Picture
PNG
Portable Network Graphics
PNTG
Macintosh Paint
PSD
Photoshop Document
QTIF
QuickTime Image Format
SGI
Silicon Graphics Incorporated
TGA, TPIC
Targa
TIFF, TIF
Tagged Image File Format
WMF
Windows Metafile
WMZ
Compressed Windows Metafile

But there are several flavors of some which don't play nice for one reason
or another. See if you can spot anything that isn't in the list, but I would
think Office would either ignore anything it can't handle or display it as
all black or all white if it couldn't access its preview.

I'm going to ask that someone from MacBU take a look at this thread to see
if there is anything they can offer. The only other suggestion I have is to
add a few images at a time to that new library & keep retesting each time
you add more - great way to spend the weekend, huh? It might not bee to
bad if your library is organized into rolls or albums - Now that you have
the feature working you can move them over in batches using iPhoto. If you
go that route, once you add a roll that causes a crash take it back out &
put a different one in. If it crashes again it indicates that the number of
images is the problem - if it doesn't the roll that cased the first crash
probably contains a lemon.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[tlw]

Here is my latest theory--iPhoto displays my QT clips as well as photos. When I set up a new library that has no .mov files in it, everything works perfectly. I notice that .mov files are found only in the "Original" file of the iPhoto Library. The new library I set up used the "Data" file. Is there a way to change the file location (source file?) for the Word Object Palette?

 

[CyberTaz]

Good work! I haven't had an opportunity to test it but you may have found
the problem or at least a significant clue. I asked that someone have a look
at the thread but I doubt it will get done until sometime next week. They've
been a bit short-staffed due to the WWDC.

As to changing the default folder, absolutely. Display the Photos pane of
the Object Palette then click the wide button that's right below the
Shapes-ClipArt-Symbols-Photos button bar. Select Other Library of Folder
from the list & navigate to the folder you want to set as the default. (Also
note the option buttons on the lower left of that window to indicate iPhoto
Library or Image Folders.) Whatever you pick will become the default.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Daiya Mitchell]

[iPhoto sidebar]

Here is my latest theory--iPhoto displays my QT clips as well as photos. When I set up a new library that has no .mov files in it, everything works perfectly. I notice that .mov files are found only in the "Original" file of the iPhoto Library. The new library I set up used the "Data" file.

Yikes! I hope you backed up your original iPhoto Library before doing
anything here. The Data folder only contains the THUMBNAILS that iPhoto
uses to speed browsing, etc--that library is NOT usable, NOT a
collection of your pictures, and directing iPhoto to look at a folder
INSIDE an existing iPhoto Library sounds to me like it will set up some
crazy loop that will crash sooner or later. I'm not sure exactly what
you did, but it doesn't sound good and I would not continue down that path.

Your actual pictures are stored in both the Original and Modified
folders inside the library, but really you should treat the iPhoto
Library as a single entity and not mess with the innards.

I don't think .mov files are the problem--I'm running 10.4.11, Word
12.0.1, iPhoto '08, and I should have .mov files, also .avi, and haven't
noticed a crash. In fact, I just viewed a roll full of .mov files in the
Object Palette with no problem. (You might have special .mov files,
though, or it could be a Word 12.1 bug)

But if .mov files really are the problem, it would make more sense to
create a smart album that finds all your movies, export them to a folder
to create a new Movie Library from them, and then delete them from your
existing iPhoto Library. This will keep all the work you've done
organizing your photos.

Daiya

 

[Daiya Mitchell]

Word 2008 will only let you set an iPhoto LIBRARY to browse through (I
think). A folder has to have special components to be an iPhoto Library.

Did you read my entire message? I have no problem with .mov files. What
version of iPhoto do you have?

Not to worry--Word 2008 would not let me use the data file as my library--I just thought it could because you can access the photos (or thumbnails) in the data file in finder. Word is still crashing when I use my main library. I can set up smaller ones and it seems to work fine--Yet when I try to access a roll with a .mov file on it Word crashes while loading the pics & movies.

[iPhoto sidebar]

Here is my latest theory--iPhoto displays my QT clips as well as photos. When I set up a new library that has no .mov files in it, everything works perfectly. I notice that .mov files are found only in the "Original" file of the iPhoto Library. The new library I set up used the "Data" file.

Yikes! I hope you backed up your original iPhoto Library before doing
anything here. The Data folder only contains the THUMBNAILS that iPhoto
uses to speed browsing, etc--that library is NOT usable, NOT a
collection of your pictures, and directing iPhoto to look at a folder
INSIDE an existing iPhoto Library sounds to me like it will set up some
crazy loop that will crash sooner or later. I'm not sure exactly what
you did, but it doesn't sound good and I would not continue down that path.

Your actual pictures are stored in both the Original and Modified
folders inside the library, but really you should treat the iPhoto
Library as a single entity and not mess with the innards.

I don't think .mov files are the problem--I'm running 10.4.11, Word
12.0.1, iPhoto '08, and I should have .mov files, also .avi, and haven't
noticed a crash. In fact, I just viewed a roll full of .mov files in the
Object Palette with no problem. (You might have special .mov files,
though, or it could be a Word 12.1 bug)

But if .mov files really are the problem, it would make more sense to
create a smart album that finds all your movies, export them to a folder
to create a new Movie Library from them, and then delete them from your
existing iPhoto Library. This will keep all the work you've done
organizing your photos.

Daiya

 

[CyberTaz]

Mornin' Daiya -


Although the second point is definitely correct the first one isn't - you
can set *any* folder for the Tool box, iPhoto Library or not. The process is
rather straightforward as described in my previous reply to the OP:

As to changing the default folder, absolutely. Display the Photos pane of
the Object Palette then click the wide button that's right below the
Shapes-ClipArt-Symbols-Photos button bar. Select Other Library or Folder
from the list & navigate to the folder you want to set as the default. (Also
note the option buttons on the lower left of that window to indicate iPhoto
Library or Image Folders.) Whatever you pick will become the default.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[tlw]

Hi Dayla,
I am using iPhoto 06--perhaps that is the problem, but it has been so stable itself and has worked so seamlessly with other programs that it was not an obvious suspect. BTW, do you run on intel or G5? And to Bob or others out there--are there any issues with iPhoto 06 & Office 2008?

 

[Daiya Mitchell]

Although the second point is definitely correct the first one isn't - you
can set *any* folder for the Tool box, iPhoto Library or not.

Oops, thanks. I read your post, too, and just spaced the "Folder" bit,
for some reason.

 

[Daiya Mitchell]

I am on a G4, and I also have a good 8400 photos, so my general setup is
not that different from yours. I also have 2GB RAM. OS 10.4.11.

iPhoto 6 should not be the problem--MS tested against that version, as
it was current when office 2008 was in development. It should work fine.
But it's good to eliminate that as a potential cause.

I think you are the first person to report an issue like this.

 

[tlw]

Daiya (sorry for the earlier typo),
I suppose it is nice to be unique. As noted earlier, I tried access my iPhoto library from Power Point and it crashed also. My .mov files were taken with a Kodak camera and are the majority of my movie clips. I have a few others I've downloaded. I just tried to access my Movie file with the Object Palette and it crashed. I do get the spinning ball for 10-20 seconds and then it will load 3-5 clips and crash. I may upgrade to iLife 08 but I was hoping to wait until I upgraded to an Intel machine--The old G5 still runs great--so I'm still looking for a fix. Thanks to everyone for the help offered so far.

 

[Daiya Mitchell]

No problem on the typo--it's very common and tells me the print on the
webpage is too small.

I don't think upgrading to iPhoto 08 would fix it--upgrades rarely fix
problems. I actually have a vague memory that I might have tested what
the object palette did with videos when I was still running iPhoto 06,
out of curiosity, and not seen a problem.

It is still possible that the 12.1 update introduced this bug, of
course, because I haven't yet applied that. Maybe I'll try it later
today or tomorrow, I'm way overdue.

Instead of using the Object Palette, you can try using a media
browser--this free utility offers similar functionality:
http://www.karelia.com/imedia/
(or you can create a very simple Automator action to Browse iPhoto, and
let that live in the script menu in the main menu bar)

Your other alternative could be to set up two libraries in iPhoto, one
for pictures and one for movies only. It's not that hard, but using a
different media browser seems easier.

 

[CyberTaz]

Hello again -

Could there possibly be a QuickTime issue involved here? How do the .mov
files behave when accessed from other software?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[tlw]

No problems apparent in the other software I use other than being a little slow to load.

 

[tlw]

Daiya/Bob,
I reinstalled Office 08 and the results were the same. I also installed the iMedia Browser--pretty nifty--however, when I drag and drop a photo all I get is the "name tag" (same with movies). It worked Ok before the reinstall--so the more I try to fix it the worse it gets. I have not tried the two separate libraries on iPhoto. I may just purge iPhoto of movie clips and use iMedia to do .mov files as a work around. However, I am tempted to go back to Office 2004--it is lacking some cool features but it did work well.

 

[CyberTaz]

I'm still not able to resolve the problem - in fact I'm starting to get a
little fuzzy on what the current problem actually is It seems the issue
has take a couple of re-directions which I'm having a problem following. But
there are some in-line comments below;

Daiya/Bob,
I reinstalled Office 08 and the results were the same.

.... As is to be expected. The application files that get replaced when you
(re)install are rarely the cause of the problem on Macs unless the apps
happen to contain an actual bug... and if that's the case, reinstalling just
reinstalls the bug. Continued below...

I also installed the
iMedia Browser--pretty nifty--however, when I drag and drop a photo all I get
is the "name tag" (same with movies).

Drag 'n' Drop from where to where?

It worked Ok before the reinstall--so
the more I try to fix it the worse it gets.

Further, the new install takes you back to version x.0 of whatever program
it is, so all updates need to be reapplied as well. The current problem may
be something that was fixed in the 12.1 update which is now missing in your
12.0 reinstallation if you haven't reapplied the update & repaired
permissions.

I have not tried the two separate
libraries on iPhoto. I may just purge iPhoto of movie clips and use iMedia to
do .mov files as a work around. However, I am tempted to go back to Office
2004--it is lacking some cool features but it did work well.

Did you ever follow up on the QuickTime issue?