Office SP3 will not install

S

shingdao

Hello.

Installations of Office SP3 are not installing on my machine...I have tired
using both auto update and also downloaded the full version and tried to
install from hard drive...says update cannot be applied. The product IDs in
Office applications such as Word show (11.8169.8172) SP3, however in checking
the version via control panel, add or remove programs, Office Professional
2003 version shows 11.0.7969.0 which is SP2.

Below is the error info from event viewer:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 11/12/2007
Time: 9:07:05 AM
User:
Computer:
Description:
Product: Microsoft Office Professional Edition 2003 - Update 'Office 2003
Service Pack 3 (SP3): MAINSP3' could not be installed. Error code 1603.
Additional information is available in the log file
C:\DOCUME~1\Matt\LOCALS~1\Temp\OHotfix\OHotfix(00001)_Msi.log.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 31 31 30 34 30 {9011040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 33 37 35 46 30 38 30 46 375F080F
0030: 2d 38 38 45 39 2d 34 45 -88E9-4E
0038: 41 31 2d 41 31 37 37 2d A1-A177-
0040: 43 30 46 30 39 31 35 34 C0F09154
0048: 36 41 43 38 7d 20 31 36 6AC8} 16
0050: 30 33 03

Is this an installer issue? Many thanks in advance for any assistance.
 
E

Eric A.

Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks
 
S

shingdao

Many thanks for your assistance Eric.

Followed your instructions and still no successful install..following is the
portion of the verbose log requested:

MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:B0) [14:15:35:390]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI8F.tmp, Entrypoint: StartCache
Action start 14:15:35: StartCache.
StartCache: Error 0x80070002: failed to get download:
90000409-6000-11D3-8CFE-0150048383C9
MSI (s) (6C:FC) [14:15:35:531]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:FC) [14:15:35:531]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 14:15:35: StartCache. Return value 3.
MSI (s) (6C:FC) [14:15:35:531]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:FC) [14:15:35:531]: No System Restore sequence number for this
installation.
MSI (s) (6C:FC) [14:15:35:531]: Unlocking Server
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
Action ended 14:15:35: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\
Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
Shared\TEXTCONV\
Property(S): CDCACHE = 2
Property(S): CIWSUPP = 1
Property(S): CMWSUPP = 1
Property(S): DHS = 0
Property(S): EULA = 1
Property(S): EULADIS = 0
Property(S): HASREFERRAL = 0
Property(S): IEXPLOREEXE = C:\Program Files\Internet Explorer\IEXPLORE.EXE
Property(S): LOCALCACHEDRIVE = C
 
E

Eric A.

There is something wrong with your MSOcache.

Here is an article that describes the problem you are seeing. Please try the
steps in the article to resolve your issue.

http://support.microsoft.com/default.aspx/kb/884298

--
Eric Palm
MSFT Office Setup


shingdao said:
Many thanks for your assistance Eric.

Followed your instructions and still no successful install..following is the
portion of the verbose log requested:

MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:B0) [14:15:35:390]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI8F.tmp, Entrypoint: StartCache
Action start 14:15:35: StartCache.
StartCache: Error 0x80070002: failed to get download:
90000409-6000-11D3-8CFE-0150048383C9
MSI (s) (6C:FC) [14:15:35:531]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:FC) [14:15:35:531]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 14:15:35: StartCache. Return value 3.
MSI (s) (6C:FC) [14:15:35:531]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:FC) [14:15:35:531]: No System Restore sequence number for this
installation.
MSI (s) (6C:FC) [14:15:35:531]: Unlocking Server
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
Action ended 14:15:35: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\
Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
Shared\TEXTCONV\
Property(S): CDCACHE = 2
Property(S): CIWSUPP = 1
Property(S): CMWSUPP = 1
Property(S): DHS = 0
Property(S): EULA = 1
Property(S): EULADIS = 0
Property(S): HASREFERRAL = 0
Property(S): IEXPLOREEXE = C:\Program Files\Internet Explorer\IEXPLORE.EXE
Property(S): LOCALCACHEDRIVE = C

Eric A. said:
Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks
Click to expand...
Click to expand...
 
S

shingdao

Thanks Eric.

I read the article but am always leery to tinker with the registry. Before
diving into modifying registry values, I decided to try a fresh install of
Office 2003 and then installed Office SP3 seamlessly.

Thanks again.

Eric A. said:
There is something wrong with your MSOcache.

Here is an article that describes the problem you are seeing. Please try the
steps in the article to resolve your issue.

http://support.microsoft.com/default.aspx/kb/884298

--
Eric Palm
MSFT Office Setup


shingdao said:
Many thanks for your assistance Eric.

Followed your instructions and still no successful install..following is the
portion of the verbose log requested:

MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:FC) [14:15:35:374]: Transforming table Binary.
MSI (s) (6C:FC) [14:15:35:374]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (6C:B0) [14:15:35:390]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI8F.tmp, Entrypoint: StartCache
Action start 14:15:35: StartCache.
StartCache: Error 0x80070002: failed to get download:
90000409-6000-11D3-8CFE-0150048383C9
MSI (s) (6C:FC) [14:15:35:531]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:FC) [14:15:35:531]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 14:15:35: StartCache. Return value 3.
MSI (s) (6C:FC) [14:15:35:531]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (6C:FC) [14:15:35:531]: No System Restore sequence number for this
installation.
MSI (s) (6C:FC) [14:15:35:531]: Unlocking Server
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
MSI (s) (6C:FC) [14:15:35:531]: Transforming table InstallExecuteSequence.
Action ended 14:15:35: INSTALL. Return value 3.
Property(S): TARGETDIR = C:\
Property(S): ACTIVESYNCPATH = C:\Program Files\Common Files\Microsoft
Shared\TEXTCONV\
Property(S): CDCACHE = 2
Property(S): CIWSUPP = 1
Property(S): CMWSUPP = 1
Property(S): DHS = 0
Property(S): EULA = 1
Property(S): EULADIS = 0
Property(S): HASREFERRAL = 0
Property(S): IEXPLOREEXE = C:\Program Files\Internet Explorer\IEXPLORE.EXE
Property(S): LOCALCACHEDRIVE = C

Eric A. said:
Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks

--
Eric Palm
MSFT Office Setup


:

Hello.

Installations of Office SP3 are not installing on my machine...I have tired
using both auto update and also downloaded the full version and tried to
install from hard drive...says update cannot be applied. The product IDs in
Office applications such as Word show (11.8169.8172) SP3, however in checking
the version via control panel, add or remove programs, Office Professional
2003 version shows 11.0.7969.0 which is SP2.

Below is the error info from event viewer:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1023
Date: 11/12/2007
Time: 9:07:05 AM
User:
Computer:
Description:
Product: Microsoft Office Professional Edition 2003 - Update 'Office 2003
Service Pack 3 (SP3): MAINSP3' could not be installed. Error code 1603.
Additional information is available in the log file
C:\DOCUME~1\Matt\LOCALS~1\Temp\OHotfix\OHotfix(00001)_Msi.log.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 31 31 30 34 30 {9011040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 20 7b 383C9} {
0028: 33 37 35 46 30 38 30 46 375F080F
0030: 2d 38 38 45 39 2d 34 45 -88E9-4E
0038: 41 31 2d 41 31 37 37 2d A1-A177-
0040: 43 30 46 30 39 31 35 34 C0F09154
0048: 36 41 43 38 7d 20 31 36 6AC8} 16
0050: 30 33 03

Is this an installer issue? Many thanks in advance for any assistance.
Click to expand...
Click to expand...
Click to expand...
 

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