OneNote memory leak + high CPU usage with KB895953 installed

[iantha]

I'm having issues with OneNote on my machine. I'm using a Fujitsu
Lifebook T4010D 1.6GHz 2GB RAM on Windows XP Tablet PC 2005 SP2.
OneNote (and all of Office) are all SP2 with most recent updates from
Microsoft. I have the most recent wacom drivers installed from Wacom
directly as well as all high priority updates from Microsoft Update.
The OneNote section in question is in a folder under the root notebook,
and has only one other page in it-- the page has a good quantity of ink
pictures (no handwriting-as-text), and the section is about 1.3MB. I
use the suspend feature regularly, and hibernate rarely (and it is
enabled; the hotfix mentioned -somewhere- about >1GB RAM+Hibernation is
not installed), but I rebooted fresh before each go. Symantec CAV is
installed, but disabled at the times in question ineffectively. Google
Desktop is also installed, but wasn't indexing at the time heavily.

Microsoft Update automatically installed KB895953's hotfix the last
time I reimaged this system, so it's been on there longer than I've had
OneNote. When I've been working on this page tonight, I noticed after
several pages that I was having serious performance issues. The fan was
running all the time, the system was getting warm, and all indicators
said my CPU was running hard. In trying to run Task Manager
(ctrl+shift+esc), it took minutes to even load while OneNote happily
continued collecting my ink for me all the while. When TM finally
popped up, OneNote was at or near 100% of the CPU, and its memory usage
was 350+MB and growing. I let it sit for a few minutes, and it finally
calmed down to the point where it was idling away; the memory remained
high, though.

I tried to reinstall KB895953, and it let me silently, ignoring the
fact it had already been updated by MS Update in the past. Updated my
BIOS and IDE/DMA chipset software to make sure I wasn't having issues
with those. Did as much as I could think of to clean up the performance
of the machine, and when I went back to work on the section... same
problem.

After scouring for information on this, I came across two references to
this problem on this group ("Problem w/ cpu going to 100 and memory
leaks " 9/7/2005, "Onenote becomes unresponsive after installing
Q895953 hotfix", 9/28/05) which led me to uninstall 895953. Instantly,
OneNote started behaving itself with the same section, consuming a
modest 20% of my CPU while scribbling madly and highlighting over and
over in frantic dashes. Its memory usage is reporting that it peaked at
23MB now.

This seems like a significant problem, and it isn't limited to myself
or my computer model.

Thoughts?

Taylor Meek

 

[Chris H.]

I would suggest you reinstall the "memory leak" fix, which deals with the
Tablet Input Panel and other TIP related issues. If you have instances of
heavy CPU usage thereafter, try doing a Detect and Repair within OneNote.
You are writing directly on the screen in OneNote, correct, and not writing
first into the TIP for input?
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone -

 

[Alan Fleming]

I'm the person who Taylor refers to above: my message on this was
"Onenote becomes unresponsive after installing
Q895953 hotfix", 9/28/05.

The problem doesn't need to involve writing on OneNote to show up:
merely starting the application is enough. With kb89593 installed here,
OneNote immediately becomes completely unresponsive - hourglass cursor.
No menus work, can't switch tabs, can't even close it down except by
killing it. Needless to say, this means that your question about
writing in OneNote is irrelevant. It doesn't even get that far.

If I go into Task Manager and kill the "tcserver.exe" process, it works
fine, however. If I kill it when OneNote is hung as above, it springs
into life. Sounds like some sort of a deadlock to me...

I've just followed your advice to do a detect and repair. I did this
after killing tcserver as above, otherwise OneNote wouldn't even pull
down the Help menu. Running a Detect and Repair hasn't changed anything
here I'm afraid. OneNote is still unresponsive (hourglass cursor) with
the tcserver.exe from kb895953 running.

Do you have any further suggestions?

Alan Fleming.

 

[Alan Fleming]

Ping: Do you have any further suggestions, based on my results from
your suggestions on the 1st?

Rgds,

Alan.

 

[Chris H.]

I'm sorry, I thought you had resolved the issue. I would uninstall the
KB895953 Hotfix and leave it uninstalled, since it apparently has an adverse
affect on your system.
--
Chris H.
Microsoft Windows MVP/Tablet PC
Tablet Creations - http://nicecreations.us/
Associate Expert
Expert Zone -

 

[Ricardo N]

I have the exact same problem. Once I a lot of "drawing" type ink is on the
page, Onenote starts to hog a lot of memory and becomes unresponsive. How do
I uninstall KB895953?

 

[BrianRH]

I've found the same problem - lots of inking on the page causes
performance to degrade. My fix is to page down several times and then
put a line of text. Anything works - I use "eof". What seems to be
happening is that once a page of ink exceeds one screen ON has a
difficult time. I'm not sure if it has to do with fact that the page
size is variable. Once I "force" a page size by putting the text
several pages down I no longer experience the freezing. Just a thought.
I'm using a Fujitsu 3400 w/XPro all SP's installed.

 

[Hil]

Exact same problem here. Hope there's a fix for this soon.