Outlook Crashes "Microsoft OUtlook has stopped working"

S

shaq28

Hi Everyone!

I have a serious problem with MS Office 2007! Iam using windows Vist
Business Premium with Office 2007 Professional since Jan 2008
everything was fine till on june 11th i was asked to do update which
did and outlok starts crashing with the following messege "Microsof
Outlook has stopped working, Windows is checking a solution for th
problem" then it asks me to start in safe mod and crashes again!
uninstalled office and restarted my PC and then re installed Office
now even word, excel or anything else for that matter doesnt work! fro
time to time since this episode, even windows explorer keeps messing u
and i get a messege every 5-10 min "Windows Explorer has stoppe
working...

"Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 002194e0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9efe
Additional Information 2: f19c4d15d64faf6ffc966911bf5f718f
Additional Information 3: 4ad4
Additional Information 4: 664e1f2ad6c64d1bdf97c55c21209386"

"Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Hang Signature: 25be
Hang Type: 0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Hang Signature 1: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 2: 6e5e
Additional Hang Signature 3: ed5e520f2e99d072efbc262896ba70ca
Additional Hang Signature 4: 25be
Additional Hang Signature 5: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 6: 6e5e
Additional Hang Signature 7: ed5e520f2e99d072efbc262896ba70ca"

Please help guys...i would really appriciate it

Regards;

shariqu
 
B

Ben M. Schorr - MVP (OneNote)

Try doing a system restore to a couple of days ago. Start | All
Programs | System Tools...

It won't affect your data and should undo whatever update caused this
issue.

Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm



Hi Everyone!

I have a serious problem with MS Office 2007! Iam using windows Vista
Business Premium with Office 2007 Professional since Jan 2008
everything was fine till on june 11th i was asked to do update which i
did and outlok starts crashing with the following messege "Microsoft
Outlook has stopped working, Windows is checking a solution for the
problem" then it asks me to start in safe mod and crashes again! I
uninstalled office and restarted my PC and then re installed Office,
now even word, excel or anything else for that matter doesnt work! from
time to time since this episode, even windows explorer keeps messing up
and i get a messege every 5-10 min "Windows Explorer has stopped
working...

"Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 002194e0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9efe
Additional Information 2: f19c4d15d64faf6ffc966911bf5f718f
Additional Information 3: 4ad4
Additional Information 4: 664e1f2ad6c64d1bdf97c55c21209386"

"Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Hang Signature: 25be
Hang Type: 0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Hang Signature 1: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 2: 6e5e
Additional Hang Signature 3: ed5e520f2e99d072efbc262896ba70ca
Additional Hang Signature 4: 25be
Additional Hang Signature 5: 1d8ee4dacc2b0058a0e9749ad71613fc
Additional Hang Signature 6: 6e5e
Additional Hang Signature 7: ed5e520f2e99d072efbc262896ba70ca"

Please help guys...i would really appriciate it

Regards;

sharique


--
shaq28
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No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1501 - Release Date: 6/13/2008 6:33 AM
Click to expand...

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1501 - Release Date:
6/13/2008 6:33 AM
 
B

Ben M. Schorr - MVP (OneNote)

Well, I'm not sure what you're saying you've tried but...was it "Detect
and Repair?" (under the Help Menu)

Also What version of Outlook are you using?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



i have tried that and it doesn't help

thanks


--
shaq28
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No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1501 - Release Date: 6/13/2008 6:33 AM
Click to expand...

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1501 - Release Date:
6/13/2008 6:33 AM
 
S

shaq28

well, i cannot even get it to start so i cannot go to repair or any
other option. I have tried to uninstall and reinstall more than 2
times

i have also updated the windows and everything is up to date.
 
B

Ben M. Schorr - MVP (OneNote)

You might try creating a new Outlook profile. See here:
http://support.microsoft.com/kb/829918

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



well, i cannot even get it to start so i cannot go to repair or any
other option. I have tried to uninstall and reinstall more than 2
times

i have also updated the windows and everything is up to date.


--
shaq28
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No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
Click to expand...

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM
 
S

shaq28

hi ben,

when i try to create a new profile as mentioned in the steps, i get th
following error "windows host process rundll32 has stopped working"


Problem Event Name: BEX
Application Name: rundll32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0e1
Fault Module Name: StackHash_9e75
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 514cd500
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9e75
Additional Information 2: 98ca0c99f93071c87735e48f91c480a0
Additional Information 3: d362
Additional Information 4: b40cd78fc03e4cc9e9981427f3f3325
 
B

Ben M. Schorr - MVP (OneNote)

Hmmm...that doesn’t sound good. How long ago did this problem start?
Can you do a system restore back to that point?

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com



hi ben,

when i try to create a new profile as mentioned in the steps, i get the
following error "windows host process rundll32 has stopped working"


Problem Event Name: BEX
Application Name: rundll32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0e1
Fault Module Name: StackHash_9e75
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 514cd500
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: 9e75
Additional Information 2: 98ca0c99f93071c87735e48f91c480a0
Additional Information 3: d362
Additional Information 4: b40cd78fc03e4cc9e9981427f3f3325a


--
shaq28
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No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date: 6/13/2008 7:25 PM
Click to expand...

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.3.0/1502 - Release Date:
6/13/2008 7:25 PM
 
S

shaq28

hi ben

the problem started on june 11th after i downloaded some upates an
installed them.
I have tried system restore, but it does not help. i can format m
machine, but i really dont wanna do that
 
E

EK

I am getting similar errors - I just re-installed Vista Home Premium SP1 and
Office 2007 Enterprise SP1 - So I don't have anything to restore to.

Problem signature:
Problem Event Name: BEX
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: Splat.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4886f179
Exception Offset: 00002721
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
 
T

teodorom

Can I join the "happy" company ?
It's been since a blue screen (Windows 7, 64bit) caused by a faultin
device
driver (it seems so to me), that is since one week that Outlook 2007
Enteprise Edition doesn't work anymore. After the blues screen I neede
to
chkdsk /F (it took two hours !), but then the disk is clean.
Outlook 2007 starts then it stops without any (any !) knowledgeabl
message
(... it stopped working.
I uninstalled and re-installed the program twice.
I tried all the suggestions given in this thread.
I created another user on my machine and i tried to open Outlook 200
with "him". I started it without defining any e-mail configuration. Th
crash happens again ! So it doesn't depend on any (eventual) corruptio
of the .ost or .pst fils.
The Microsoft Office Diagnostic says nothing interesting (everythin
looks
OK).
I discovered a file (created during the crash) that contains (amon
others)
the following messages:
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=12.0.6212.1000
Sig[2].Name=Application Timestamp
Sig[2].Value=46e03e45
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7600.16385
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a5bdb3b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003c699
How can I recover from that very UNPLEASANT situation ?
Thanks
 

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