Powerpoint 2008 crashes

[tien]

i just installed office 2008 on my macbook air

whenever i open a powerpoint that was created prior to my installing office
2008, then powerpoint crashes while displaying the file.

i can, however, use powerpoint 2008 to create a brand new presentation and
save and and reopen it.

since that doesn't help me, i've had to reinstall powerpoint 2004 --
however, i would really like to move to powerpoint 2008.

any ideas?

 

[Jim Gordon MVP]

i just installed office 2008 on my macbook air

whenever i open a powerpoint that was created prior to my installing office
2008, then powerpoint crashes while displaying the file.

i can, however, use powerpoint 2008 to create a brand new presentation and
save and and reopen it.

since that doesn't help me, i've had to reinstall powerpoint 2004 --
however, i would really like to move to powerpoint 2008.

any ideas?

Hi,

PowerPoint should not crash.

If you can, put offending presentations someplace on the web where they
can be downloaded (use your .Mac account, for instance). Get the URL of
the bad presentation so you can send the URL to Microsoft.

After you know the URL, try opening in PowerPoint the way you did before
and let PowerPoint crash. When the crash report dialog opens explain
what happened and then put URL of the offending presentation into the
crash reporting dialog box. That way the people at Microsoft and/or
Apple can take a look at what's causing the crash. You will have given
them have a sold way to reproduce the problem and all the system
information they need.

With this sort of information available to the developers they can fix
the problem in an update.

-Jim

 

[tien]

I tried what you said and there is no place during the crash report to add
text to submit to microsoft

plus, that doesn't exactly help me now, to wait for a fix in the future

i can't open ANY of the files i created in powerpoint 2004

 

[Jim Gordon MVP]

Hi,

If it's not just one presentation causing the crash, then something else
must be going on.

Have you used Disk Utility to repair permissions? Start with that. If
that doesn't fix things I'd run Alsoft's Disk Warrior.

-Jim

 

[tien]

i did try Disk Utility

I don't have Disk Warrior, but I emailed the file to myself, saved a new
copy onto the drive, and tried opening it, and it still fails

I thought it may be a font issue, or something else embedded in the document
like a table or chart, but barring a long process of elimination, I cannot be
sure

I am wondering if there is a place to find all the reasons Powerpoint 2008
may crash upon opening a file and trying to display it, so I have a place to
start.

 

[AJMAC25]

I too have been having issues with PP 2008 crashing. One user here thinks it is due to iTunes. I too have been using itunes when this happens. However, after reading your post, I too was updating PP files saved in Office 2004, and they crash at various times when I work on them. Ugh, no help after running Disk Warrior.