Request for help: Fatal problem with Office v.X Updater 10.1.2

C

Chris Patil

Hi there --

I was patching up my copy of Office X. I saw that the 10.1.5 Updater
required the 10.1.4 Updater, which in turn requires the 10.1.2
Updater.

I downloaded all three.

I then quit all Office apps and activated the 10.1.2 Updater. It found
my copy of Office and ran just fine. However, when I went to check on
the status of my Office folder, I found that a significant number of
files were missing. Like, the file for PowerPoint. Furthermore, Word
would no longer open. Excel and Entourage seemed fine.

I checked the Installer log, which I have attached below.

To summarize, there were a lot of lines like the following
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office X:Microsoft Entourage
Click to expand...

Lots, and lots, and lots.

I've tried this a couple of times. The installer runs fine, and exits
with an "Installation successful" message, but it slaughters my Office
folder to the point that I have to re-install.

What's up? Are these errors responsible for the damage?

Thanks in advance,

Chris

--

Wednesday, April 21, 2004 2:01 PM Beginning installation.
Office X 10.1.2 Update
Type of Install: Easy Install
Updated Macintosh HD:Applications:Microsoft Office X:Office:Microsoft
Office X - Original file moved to trash.
Installed Macintosh HD:Applications:Microsoft Office
X:Office:Microsoft Component Plugin
Updated Macintosh HD:Applications:Microsoft Office X:Office:Microsoft
Database Daemon - Original file moved to trash.
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Microsoft Entourage
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Microsoft Excel
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Microsoft Graph
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Microsoft Office Notifications
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Organization Chart X
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Microsoft PowerPoint
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Microsoft Word
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:IE Control Support
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Microsoft Framework X
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:MS COM Lib (Car)
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:MS Component Library (Carbon)
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:MS OLE Automation (Carbon)
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:MS OLE Library (Carbon)
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:MS Structured Storage (Carbon)
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Microsoft Conversion Library
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:Text Converters:AppleWorks 5 / 6 / 6J
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:Text Converters:Microsoft Excel 2.x-10
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:Graphic Filters:EPS Import
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:Graphic Filters:Metafile Import
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:AutoContent Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Business Forms:Brochure Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Menus & Catalogs:Catalog Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Add-Ins:Conditional Sum Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Letters-Envelopes:Envelope Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Labels:Label Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Letters-Envelopes:Letter Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Newsletters:Newsletter Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Add-Ins:SaveAsMovie Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Templates:Menus & Catalogs:Menu Wizard
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Add-Ins:Camera & Scanner Plug-in
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:proofing Tools:English Grammar
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:proofing Tools:English Hyphenation
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:proofing Tools:English Spelling
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Shared Applications:proofing Tools:English Thesaurus
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Read Me:Entourage Read Me.html
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Read Me:Excel Read Me.html
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Read Me:powerPoint Read Me.html
Installed Macintosh HD:Applications:Microsoft Office X:Read
Me:Installation Read Me.html
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Read Me:Word Read Me.html
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Entourage First Run:Entourage Script Menu Items:Save
Selection...
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 2
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 3
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 6
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 8
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 11
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 12
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Border Art:Microsoft Border Art Gallery 14
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Visual Basic for Applications
Update Error: -51 -> Macintosh HD:Applications:Microsoft Office
X:Office:Help:MS License Agreement
Installed Macintosh HD:Applications:Microsoft Office
X:Office:ShMem.bundle:Contents:Info.plist
Installed Macintosh HD:Applications:Microsoft Office
X:Office:ShMem.bundle:Contents:MacOS:ShMem
Installed Macintosh HD:Applications:Microsoft Office
X:Office:ShMem.bundle:Contents:Resources:English.lproj:InfoPlist.strings
Installed Macintosh HD:Applications:Microsoft Office
X:Office:WordPDE.plugin:Contents:Info.plist
Installed Macintosh HD:Applications:Microsoft Office
X:Office:WordPDE.plugin:Contents:MacOS:WordPDE
Installed Macintosh HD:Applications:Microsoft Office
X:Office:WordPDE.plugin:Contents:Resources:WordPDE.rsrc
Installed Macintosh HD:Applications:Microsoft Office
X:Office:WordPDE.plugin:Contents:Resources:Localizable.strings
Installed Macintosh HD:Applications:Microsoft Office
X:Office:WordPDE.plugin:Contents:pkgInfo
Installed Macintosh HD:Applications:Microsoft Office X:Read Me:What's
New.html
Installed Macintosh HD:Applications:Microsoft Office X:Read
Me:WhatsNew.gif
Wednesday, April 21, 2004 2:03 PM
The installation is complete.
 
J

JE McGimpsey

I was patching up my copy of Office X. I saw that the 10.1.5 Updater
required the 10.1.4 Updater, which in turn requires the 10.1.2
Updater.

I downloaded all three.

I then quit all Office apps and activated the 10.1.2 Updater. It found
my copy of Office and ran just fine. However, when I went to check on
the status of my Office folder, I found that a significant number of
files were missing. Like, the file for PowerPoint. Furthermore, Word
would no longer open. Excel and Entourage seemed fine.

I checked the Installer log, which I have attached below.

To summarize, there were a lot of lines like the following


Lots, and lots, and lots.

I've tried this a couple of times. The installer runs fine, and exits
with an "Installation successful" message, but it slaughters my Office
folder to the point that I have to re-install.

What's up? Are these errors responsible for the damage?
Click to expand...

Don't know what's up, because I've never heard of this happening before.
Have you moved your Microsoft Office X folder out of the Applications
folder on you boot drive?

Since files have been deleted and not replaced, at this point I would
use the Remove Office application, found in the Value Pack folder of
your installation CD, to remove Office, and then I'd reinstall Office.

Before reinstalling, repair disk permissions with the Disk Utility
(found in the Applications:Utilities) folder.

Check the version number to see if you need to apply the 10.1.2 update -
if you bought the program recently, it probably doesn't. See

http://www.mcgimpsey.com/macoffice/office/vxversions.html

to see how to check what update you have.

Repair permissions again after updating.
 
C

Corentin Cras-Méneur [MVP]

JE McGimpsey said:
Don't know what's up, because I've never heard of this happening before.
Click to expand...

I've see that when the drive had directory damage... I'd really use a
disk repair utility to check the drive (DiskUtility, Norton, TechTool,
DiskWarrior...)

Since files have been deleted and not replaced, at this point I would
use the Remove Office application, found in the Value Pack folder of
your installation CD, to remove Office, and then I'd reinstall Office.

Before reinstalling, repair disk permissions with the Disk Utility
(found in the Applications:Utilities) folder.
Click to expand...

That sure helps, but permissions errors have no reason to make files
disappear...

Corentin
 
C

Chris Patil

We have a winner -- it turns out that my drive does have directory damage,
which will require a clean install/reformatting. So, the problem wasn't with
the updater.

Cheers, and thanks to all who contributed.

CP
 
C

Corentin Cras-Méneur [MVP]

Chris Patil said:
We have a winner -- it turns out that my drive does have directory damage,
which will require a clean install/reformatting. So, the problem wasn't with
the updater.
Click to expand...


Yeah, I really didn't like the "disappearing fodlers" :-\

Cheers, and thanks to all who contributed.
Click to expand...

Good luck fixing it all :-|

Corentin
 

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