Text disappears upon pasting

[Hammar2007]

Ever since we switched to Office 2007, I've had the following problem with
Outlook:

When pasting into an email -- sometimes a new one, sometimes from Drafts --
the text I'm pasting not only doesn't show up, but ALL the text in the
recipient email disappears. Then there is a long lag -- one to two minutes,
I'd estimate -- before the copy shows up and the rest of the original copy
returns.

This happens when copying from other emails or from websites. (I'm not sure
about documents.) The COMPLETELY bizarre thing is that sometimes the copy in
the SOURCE email also disappears and only returns when the pasted copy shows
up.

As you can imagine, at first I tried clicking frantically around both
emails, trying to get my copy back (aaarg!), but I couldn't tell if that sped
things up or not.

Isn't this weird? It's stumped IT, who are really very good.

Any and all input gratefully received,

 

[Roady [MVP]]

This could hold a relation to your (false) bug report. Clearly something if
wrong with your current configuration.
Have you tested things already in Outlook Safe Mode?
Start-> Run-> outlook.exe /safe

Which addins do you have installed?

If behavior doesn't change, post EXACT steps to reproduce, including the
websites you tried to copy/paste from.

 

[Hammar2007]

Thanks, Roady, but that wasn't my bug report; I was responding to it.

Does your advice still apply?

 

[Roady [MVP]]

Sorry, I mixed up the names indeed :-S

I would indeed still start in Outlook Safe Mode. There are some addins that
do something to your clipboard. This way you can rule that out.



-----

Thanks, Roady, but that wasn't my bug report; I was responding to it.

Does your advice still apply?

 

[Hammar2007]

Hi, Roady. Sorry for the delay in replying. I do appreciate your assistance.

So, after trying to get to safe mode to run, I started testing various
combinations to tell you about so you could try reproducing them. (I don't
think I have any add-ins installed.)

In the course of testing (copying from an html email into an html email, for
instance), I discovered that using the Paste button instead of CTL+ V solved
the problem.

Now, I'd rather be able to use the keyboard, but I have a feeling it would
take a lot of back-and-forth to isolate what might be the problem, and since
nobody else has reported this, it's probably not worth your and my collective
time and effort.

I'd be thrilled if someone sees this and says "me, too!" but I ain't holding
my breath.

Thanks again for your support,