Trying to Install Office 2007 Ultimate

[Lee A Mann Long Grove]

I have a legitimate MS XP operating system, a legitimate MS Office 2003
installed, and I'm trying to install a genuine, legitimate MS Office 2007
Ultimate. It recognizes disk 2 (and "completed" the installation of MS
Accounting Express). But, my system does not recognize disk 1. NOTHING
happens when I put the disk into the save drive within which disk 2 just
worked. NOTHING; ZIP; NADA; ZERO; ZIP ... no action/reaction AT ALL!!!
HELP!

 

[Herb Tyson [MVP]]

It sounds like that legitimate disk is a dud. It happens from time to time.
I would contact the source and ask for a replacement.

 

[diaz1023]

i dont want to hijack the thread, but i just installed office ultimate 2007
on top of office pro 2007. I see that they are both in the add/remove
programs. Can i uninstall the office pro 2007 without any issues, such as
loosing emails and such? thank you for your help

 

[DL]

Yes
Uninstalling a program, including Office doesnt remove data
You 'may' have to run Office diagnostics after the uninstall

 

[DL]

Are you able to browse the dvd via explorer, it is a dvd drive?

 

[diaz1023]

thank you for the info. I was able to remove Office Pro 2007 without any
issue and the diagnostic test came out clean too.

 

[Lee A Mann Long Grove]

Thanks Mr. Tyson! I also noted, after reading the fine print, that my XP
version needs to have service pack 2, which I'm sure it doesn't. I'll try
that, first, & hope that's the roadblock. Then, if that doesn't work, I'll
take it back to the source.

 

[Herb Tyson [MVP]]

SP2 might be necessary for successful installation. However, it's not
necessary to physically read the disk. If Windows Explorer cannot read the
disk, it sounds like it's DOA.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[Lee A Mann Long Grove]

Thanks! I've just installed SP3 (available now), but to no avail.
"Returning" the disk will be complicated, but it looks like that's the only
thing I can do. I appreciate the help!

 

[Lee A Mann Long Grove]

Actually, I just tried that, too. But, nothing showed up. AND, I checked
twice to make sure it said "DVD" on my drive; and, it does. Thanks!
It's always good to doublecheck the basics!