Visio 2007 Crashes on Start up

[Honeybunkle]

I have tried to install Vision Professional 2007 Professional on a
machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I
previously had installed Office Enterprise 2007, but after getting
frustrated with the new interface, I removed it, an re-installed MS
Office Professional 2003. I did have Visio Professional 2007 installed
along with Office Enterprise, but removed it as well. After
re-installing Office 2003, I then installed Viso Pro 2007. Before I ran
Office update to check for the latest security updates, etc, I was able
to run Visio Pro 2007 and all seemed well. After running Office update,
when I try to start Visio Pro 2007, I immediately get an error which
states that "Microsoft Office Visio has encountered a problem and needs
to close. We are sorry for the inconvenience." If I close the error
message, I get a message stating that "Visio failed to start correctly
last time. Starting Visio in safe mode will help you correct or isolate
a startup problem in order to successfully start the program" Visio
will start and run in safe mode. This behavior is exhibited no matter
how I try to access Visio Pro, if I double click on any Visio file or
open Visio from a shortcut or program menu. What could be causing this
problem?

 

[James Wittrell]

So as I understand it Visio will run in safe mode. That being the case do
you have any add-on for Visio that are being loaded during the normal
startup if so you may want disable them. Have you tried performing a repair
of Visio from add and remove programs? You can also check the event logs
this may offer some clue to what is going on.

James W.

--------------------
From: Honeybunkle <[email protected]>
Subject: Visio 2007 Crashes on Start up
Date: Tue, 14 Apr 2009 19:57:28 +0100
Message-ID: <[email protected]>
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I have tried to install Vision Professional 2007 Professional on a
machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I
previously had installed Office Enterprise 2007, but after getting
frustrated with the new interface, I removed it, an re-installed MS
Office Professional 2003. I did have Visio Professional 2007 installed
along with Office Enterprise, but removed it as well. After
re-installing Office 2003, I then installed Viso Pro 2007. Before I ran
Office update to check for the latest security updates, etc, I was able
to run Visio Pro 2007 and all seemed well. After running Office update,
when I try to start Visio Pro 2007, I immediately get an error which
states that "Microsoft Office Visio has encountered a problem and needs
to close. We are sorry for the inconvenience." If I close the error
message, I get a message stating that "Visio failed to start correctly
last time. Starting Visio in safe mode will help you correct or isolate
a startup problem in order to successfully start the program" Visio
will start and run in safe mode. This behavior is exhibited no matter
how I try to access Visio Pro, if I double click on any Visio file or
open Visio from a shortcut or program menu. What could be causing this
problem?

 

[Honeybunkle]

So as I understand it Visio will run in safe mode. That being the case
do
you have any add-on for Visio that are being loaded during the normal
startup if so you may want disable them. Have you tried performing a
repair
of Visio from add and remove programs? You can also check the event
logs
this may offer some clue to what is going on.

James W.

--------------------

I have tried to install Vision Professional 2007 Professional on a
machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I
previously had installed Office Enterprise 2007, but after getting
frustrated with the new interface, I removed it, an re-installed MS
Office Professional 2003. I did have Visio Professional 2007 installed
along with Office Enterprise, but removed it as well. After
re-installing Office 2003, I then installed Viso Pro 2007. Before I
ran
Office update to check for the latest security updates, etc, I was
able
to run Visio Pro 2007 and all seemed well. After running Office
update,
when I try to start Visio Pro 2007, I immediately get an error which
states that "Microsoft Office Visio has encountered a problem and
needs
to close. We are sorry for the inconvenience." If I close the error
message, I get a message stating that "Visio failed to start correctly
last time. Starting Visio in safe mode will help you correct or
isolate
a startup problem in order to successfully start the program" Visio
will start and run in safe mode. This behavior is exhibited no matter
how I try to access Visio Pro, if I double click on any Visio file or
open Visio from a shortcut or program menu. What could be causing this
problem?

I have no add-ons listed or installed to the best of my knowledge.
Visio does not let me check any of the options, such as default file
locations for stencils, drawings, etc. The only thing that shows up is
the location of my stencils when running in safe mode. Should I be
looking at the registry keys?
I ran a repair installation from Control Panel and the Office
Diagnostics, but they found nothing wrong. I checked the event logs in
Computer management and found nothing additional In Application
Management, MS Office diagnostic Errors, or MS Office Sessions that
points to anything obvious other than Visio ended in a crash and then
was successfully started in Safe mode. Where else can I look?

 

[James Wittrell]

In general when an application crashes it writes the information to an
event log. This information should include the application executable,
version number, module name and version with fault address. If the
application is running in safe mode then it is most likely there is
something being loaded in normal mode that is causing Visio to crash. You
may want to open a support case because we will need to review your system
information file and events to figure out what is causing the crash.

James W.

--------------------
From: Honeybunkle <[email protected]>
Subject: Re: Visio 2007 Crashes on Start up
Date: Wed, 15 Apr 2009 03:52:12 +0100
Message-ID: <[email protected]>
Organization: OfficeFrustration.com
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So as I understand it Visio will run in safe mode. That being the case
do
you have any add-on for Visio that are being loaded during the normal
startup if so you may want disable them. Have you tried performing a
repair
of Visio from add and remove programs? You can also check the event
logs
this may offer some clue to what is going on.

James W.

--------------------

I have tried to install Vision Professional 2007 Professional on a
machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM. I
previously had installed Office Enterprise 2007, but after getting
frustrated with the new interface, I removed it, an re-installed MS
Office Professional 2003. I did have Visio Professional 2007 installed
along with Office Enterprise, but removed it as well. After
re-installing Office 2003, I then installed Viso Pro 2007. Before I
ran
Office update to check for the latest security updates, etc, I was
able
to run Visio Pro 2007 and all seemed well. After running Office
update,
when I try to start Visio Pro 2007, I immediately get an error which
states that "Microsoft Office Visio has encountered a problem and
needs
to close. We are sorry for the inconvenience." If I close the error
message, I get a message stating that "Visio failed to start correctly
last time. Starting Visio in safe mode will help you correct or
isolate
a startup problem in order to successfully start the program" Visio
will start and run in safe mode. This behavior is exhibited no matter
how I try to access Visio Pro, if I double click on any Visio file or
open Visio from a shortcut or program menu. What could be causing this
problem?

I have no add-ons listed or installed to the best of my knowledge.
Visio does not let me check any of the options, such as default file
locations for stencils, drawings, etc. The only thing that shows up is
the location of my stencils when running in safe mode. Should I be
looking at the registry keys?
I ran a repair installation from Control Panel and the Office
Diagnostics, but they found nothing wrong. I checked the event logs in
Computer management and found nothing additional In Application
Management, MS Office diagnostic Errors, or MS Office Sessions that
points to anything obvious other than Visio ended in a crash and then
was successfully started in Safe mode. Where else can I look?

 

[Honeybunkle]

In general when an application crashes it writes the information to an
event log. This information should include the application executable,

version number, module name and version with fault address. If the
application is running in safe mode then it is most likely there is
something being loaded in normal mode that is causing Visio to crash.
You
may want to open a support case because we will need to review your
system
information file and events to figure out what is causing the crash.

James W.

--------------------
James Wittrell;3288310 Wrote: -
So as I understand it Visio will run in safe mode. That being the
case
do
you have any add-on for Visio that are being loaded during the normal

startup if so you may want disable them. Have you tried performing a
repair
of Visio from add and remove programs? You can also check the event
logs
this may offer some clue to what is going on.

James W.

--------------------

I have tried to install Vision Professional 2007 Professional on a
machine running XP SP3 with an AMD Athlon 64 3400+, with 2GB of RAM.
I
previously had installed Office Enterprise 2007, but after getting
frustrated with the new interface, I removed it, an re-installed MS
Office Professional 2003. I did have Visio Professional 2007
installed
along with Office Enterprise, but removed it as well. After
re-installing Office 2003, I then installed Viso Pro 2007. Before I
ran
Office update to check for the latest security updates, etc, I was
able
to run Visio Pro 2007 and all seemed well. After running Office
update,
when I try to start Visio Pro 2007, I immediately get an error which
states that "Microsoft Office Visio has encountered a problem and
needs
to close. We are sorry for the inconvenience." If I close the error
message, I get a message stating that "Visio failed to start
correctly
last time. Starting Visio in safe mode will help you correct or
isolate
a startup problem in order to successfully start the program" Visio
will start and run in safe mode. This behavior is exhibited no matter
how I try to access Visio Pro, if I double click on any Visio file or
open Visio from a shortcut or program menu. What could be causing
this
problem?




--
Honeybunkle-

I have no add-ons listed or installed to the best of my knowledge.
Visio does not let me check any of the options, such as default file
locations for stencils, drawings, etc. The only thing that shows up is
the location of my stencils when running in safe mode. Should I be
looking at the registry keys?
I ran a repair installation from Control Panel and the Office
Diagnostics, but they found nothing wrong. I checked the event logs in
Computer management and found nothing additional In Application
Management, MS Office diagnostic Errors, or MS Office Sessions that
points to anything obvious other than Visio ended in a crash and then
was successfully started in Safe mode. Where else can I look?

Problem now fixed! I did look at the event log but didn't find anything
that helped me directly. Yesterday I logged off of my normal user
account and logged in as Admin. I tried running Visio 2007 Pro and it
started up normally. This got me to wondering what could cause the
problem when logged in under my normal user account. There must be
something that was an incorrect entry in file locations or files that
were trying to be loaded at Visio start up that could be causing the
crash. I backed up the registry and then started poking around to find
my normal user profile and compare it to the administrator. Low and
behold I found it at
HKEY_USERS\S-1-5-21-57989841-1214440339-682003330-1003\Software\Microsoft\Office\12.0\Visio.
Looking further at the entries, I discovered that locations that were
identified under the Application subkey pointed to items that were no
longer valid, particularly the drawing path, stencil path and template
path. I cleared those item entries, closed the registry, rebooted, and
logged back in under my normal user account. Visio now starts normally.
It appears that when I uninstalled Visio 2007, the old values for the
file locations were still stored in the Registry.
I hope this will help others who may have the same or similar problems.
This is sloppy work on the part of the removal of the program. Junk left
behind by the uninstall came back to haunt me!
Thanks for your help!

 

[Sam Wakeel]

I had a similar problem; every time you start Visio, it tries to start all
the applications installed on the computer. The only remedy was to end the
process (Ctrl-Alt-Del). Next time when I start Visio, I get the error
message: "Visio failed to start correctly last time. Starting Visio in safe
mode will help you correct or isolate a startup problem in order to
successfully start the program", and Visio works then in safe mode. I
checked the registry key you provided (but replacing the user id with mine
(HKEY_USERS\S-1-5-21-xxxxxxxxxxxxxxxxxx\Software\Microsoft\Office\12.0\Visio)
and found out this key: "StartUpPath" had a value "C:\\program Files".
Once I removed this value, Visio works fine in normal mode.

url:http://www.ureader.com/msg/11355682.aspx