Word closes unexpectedly when trying to 'save as'

[Henry James]

Hi All,
I looking for the solution of unexpected word 2003 crashes when 'saving as'
option is used. Error in the event viewer is:

Win2k3 TS.

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000

Description:
Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
faulting module mso.dll, version 11.0.6568.0, stamp 42e18ef6, debug? 0,
fault address 0x001c93d2.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 36 00 38 00 2e 00 30 00 6.8...0.
0058: 20 00 34 00 32 00 65 00 .4.2.e.
0060: 31 00 37 00 38 00 61 00 1.7.8.a.
0068: 35 00 20 00 69 00 6e 00 5. .i.n.
0070: 20 00 6d 00 73 00 6f 00 .m.s.o.
0078: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0080: 20 00 31 00 31 00 2e 00 .1.1...
0088: 30 00 2e 00 36 00 35 00 0...6.5.
0090: 36 00 38 00 2e 00 30 00 6.8...0.
0098: 20 00 34 00 32 00 65 00 .4.2.e.
00a0: 31 00 38 00 65 00 66 00 1.8.e.f.
00a8: 36 00 20 00 66 00 44 00 6. .f.D.
00b0: 65 00 62 00 75 00 67 00 e.b.u.g.
00b8: 20 00 30 00 20 00 61 00 .0. .a.
00c0: 74 00 20 00 6f 00 66 00 t. .o.f.
00c8: 66 00 73 00 65 00 74 00 f.s.e.t.
00d0: 20 00 30 00 30 00 31 00 .0.0.1.
00d8: 63 00 39 00 33 00 64 00 c.9.3.d.
00e0: 32 00 0d 00 0a 00 2.....

or:

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000

Description:
Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
faulting module shell32.dll, version 6.0.3790.2534, stamp 43343249, debug?
0, fault address 0x0006c837.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 36 00 0...5.6.
0050: 30 00 34 00 2e 00 30 00 0.4...0.
0058: 20 00 33 00 66 00 33 00 .3.f.3.
0060: 31 00 34 00 61 00 32 00 1.4.a.2.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 73 00 68 00 65 00 .s.h.e.
0078: 6c 00 6c 00 33 00 32 00 l.l.3.2.
0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
0088: 20 00 36 00 2e 00 30 00 .6...0.
0090: 2e 00 33 00 37 00 39 00 ..3.7.9.
0098: 30 00 2e 00 32 00 35 00 0...2.5.
00a0: 33 00 34 00 20 00 34 00 3.4. .4.
00a8: 33 00 33 00 34 00 33 00 3.3.4.3.
00b0: 32 00 34 00 39 00 20 00 2.4.9. .
00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
00c0: 75 00 67 00 20 00 30 00 u.g. .0.
00c8: 20 00 61 00 74 00 20 00 .a.t. .
00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
00d8: 65 00 74 00 20 00 30 00 e.t. .0.
00e0: 30 00 30 00 36 00 63 00 0.0.6.c.
00e8: 38 00 33 00 37 00 0d 00 8.3.7...
00f0: 0a 00 ..

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000

Description:
Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
faulting module msvcrt.dll, version 7.0.3790.1830, stamp 4243785e, debug? 0,
fault address 0x00038173.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 36 00 0...5.6.
0050: 30 00 34 00 2e 00 30 00 0.4...0.
0058: 20 00 33 00 66 00 33 00 .3.f.3.
0060: 31 00 34 00 61 00 32 00 1.4.a.2.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 6d 00 73 00 76 00 .m.s.v.
0078: 63 00 72 00 74 00 2e 00 c.r.t...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 37 00 2e 00 30 00 2e 00 7...0...
0090: 33 00 37 00 39 00 30 00 3.7.9.0.
0098: 2e 00 31 00 38 00 33 00 ..1.8.3.
00a0: 30 00 20 00 34 00 32 00 0. .4.2.
00a8: 34 00 33 00 37 00 38 00 4.3.7.8.
00b0: 35 00 65 00 20 00 66 00 5.e. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 33 00 38 00 31 00 0.3.8.1.
00e8: 37 00 33 00 0d 00 0a 00 7.3.....

=====
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000

Description:
Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
faulting module winword.exe, version 11.0.5604.0, stamp 3f314a2f, debug? 0,
fault address 0x003948df.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 35 00 36 00 0...5.6.
0050: 30 00 34 00 2e 00 30 00 0.4...0.
0058: 20 00 33 00 66 00 33 00 .3.f.3.
0060: 31 00 34 00 61 00 32 00 1.4.a.2.
0068: 66 00 20 00 69 00 6e 00 f. .i.n.
0070: 20 00 77 00 69 00 6e 00 .w.i.n.
0078: 77 00 6f 00 72 00 64 00 w.o.r.d.
0080: 2e 00 65 00 78 00 65 00 ..e.x.e.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 35 00 36 00 0...5.6.
0098: 30 00 34 00 2e 00 30 00 0.4...0.
00a0: 20 00 33 00 66 00 33 00 .3.f.3.
00a8: 31 00 34 00 61 00 32 00 1.4.a.2.
00b0: 66 00 20 00 66 00 44 00 f. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 33 00 .0.0.3.
00e0: 39 00 34 00 38 00 64 00 9.4.8.d.
00e8: 66 00 0d 00 0a 00 f.....

This only seem to affect some user and can be fixed for a short period via
resetting the profile.

Cheers.

 

[Suzanne S. Barnhill]

Only MS can give you information about these fault buckets. Are you using
the automatic reporting to report the errors?

 

[Henry James]

Hi Suzanne,
Thanks for your post. I was hoping someone would have already come across
this before. I'll see if I can find any further information before sending
the information to MS.

HJ

 

[Suzanne S. Barnhill]

You should be sending the information to MS automatically every time this
happens. Every time Word crashes, you get a message saying that Word has
encountered an error and must close. It asks if you would like to send
information about the error to MS. You have the option of doing it
immediately (if you have an Internet connection) or later (when you are
connected). If the problem is one about which MS has already collected
enough information to have figured out a solution, you will get an immediate
response.