0x800CCC0F receiving email error

[TSLAdmin]

Hi, for about a month I have been getting this error. I have 67 email
accounts configured in Outlook 2002 (SP3), comprising several hotmail
addresses, a couple of yahoo adresses, and the remainder POP3 on several
different servers. This problem seems to apply to most of the accounts, every
time I try to receive. Needless to say, checking all these accounts manually
with web-based mail is extremely tiresome! The message I receive is "'[email
account] - Sending and Receiving ' reported error (0x800CCC0F): 'The
connection to the server was interrupted. If the problem continues, contact
your server administrator or Internet Service Provider (ISP). The server
responded: ?????????????2'". When I click 'Send/Receive' it appears to send
OK. (I have checked and been able to send messages, but however without
attachments), but when it starts to receive, the Outlook Send/Receive
Progress window shows a count at the bottom of the window - receiving message
1 of 47; receiving message 2 of 47; etc, until it reaches 47, then I get the
0x800CCC0F error. This seems to point to an AntiVirus
problem. I have Windows XP Pro SP2, Norton Internet Security 2005. I am also
running several antispyware programs such as AdAware and Spybot. I have read
all the posts on the Symantec Website regarding disabling various features in
NAV, none of which solve the problem
(http://service1.symantec.com/SUPPOR...ecurity&ver=2005&src=sg&pcode=nis&svy=&csm=no
and also
http://service1.symantec.com/SUPPOR...ecurity&ver=2005&src=sg&pcode=nis&svy=&csm=no).
I have even reluctantly temporarily disabled the entire NIS program, but none
of this has any effect whatsoever. I have read and applied the Microsoft
knowledgebase item http://support.microsoft.com/Default.aspx?kbid=813514 to
no avail. I have read several of the 34000 results that Google returns for
this problem - some very interesting ideas and even conspiracy theories, but
no solutions. I have created new accounts on Outlook - same error; compacted
the database - same error. The only thing I havent done is removed and
reinstalled Outlook and Norton. If I do this, can I preserve my
accounts/emails? Is there anyone out there who can fix 0x800CCC0F?

 

[Brian Tillman]

I have even reluctantly temporarily disabled the entire NIS program,

Norton tools may require a complete uninstall/reinstall to remove the option
to scan incoming ot outgoing mail. Sometimes disabling it just isn't enough
to get Norton out of the way.

The only thing I havent
done is removed and reinstalled Outlook and Norton. If I do this, can
I preserve my accounts/emails?

Removing and reinstalling Outlook should not affect your data, but you can
always make a copy of your PST (with Outlook closed, of course) to be safe.

Is there anyone out there who can fix 0x800CCC0F?

Have you lengthened the server timeout value on the Advanced tab of your
account properties pages? Have you increased your send/receive interval?

 

[TSLAdmin]

Brian, thanks for the speedy response. Unfortunately I have increased the
server timeout value to a full 10 minutes. It makes no difference. What do
you mean by altering the send/receive interval? I am hitting F9 or selecting
an individual account
to test whilst I have this problem, and whether I do it in quick succession
or leave it several hours, makes no difference. Since my original post, I
have set up one of the accounts in Outlook Express 6 (SP2). I get an error
message immediately I try to send and receive (no evidence of emails being
received and maybe blocked by AV program as in Outlook). The error is "Your
server has unexpectdely terminated the connection. Possible causes for this
include server problems, network problems, or a long period of inactivity.
Account: 'mail.mydomain.com', Server: 'mail.mydomain.com', Protocol: POP3,
Server Response: '+OK 1824 octets', Port: 110, Secure(SSL):No, Error Number:
0x800CCC0F". I have checked with my ISP who reports no network problems, and
domain host who reports no mailserver problems. The account hasn't been
inactive - I use it several times a day (albeit by web-based mail at the
moment). Does any of this help?

 

[Brian Tillman]

Brian, thanks for the speedy response. Unfortunately I have increased
the server timeout value to a full 10 minutes. It makes no
difference. What do you mean by altering the send/receive interval?

Tools>Options>Mail Setup>Send/Receive. You should see the send/receive
interval there, if it's defined.

Since my
original post, I have set up one of the accounts in Outlook Express 6
(SP2). I get an error message immediately I try to send and receive
(no evidence of emails being received and maybe blocked by AV program
as in Outlook). The error is "Your server has unexpectdely terminated
the connection. Possible causes for this include server problems,
network problems, or a long period of inactivity. Account:
'mail.mydomain.com', Server: 'mail.mydomain.com', Protocol: POP3,
Server Response: '+OK 1824 octets', Port: 110, Secure(SSL):No, Error
Number: 0x800CCC0F".

This is fairly indicative of a server problem regardless of what your ISP
people are telling you.

 

[TSLAdmin]

1. Altering the send/receive interval makes no difference, unless it is set
too short, then it causes Outlook to lock - it completes the send/receive
cycle it is working on, but will not allow any mouse/keyboard entry. The
program has to be shut down with Task Manager.

2. Whilst it may point to a server problem, please consider this: the email
accounts are spread across several servers - 2 on Yahoo (neither work), 3 on
Hotmail (all work), 12 on the same domain on a POP3 server (only 2 work), 2
on another domain on the same server (none work), 19 on another domain on the
same server (none work), 18 on another domain on the different server (none
work), and 11 on a different domain (3 work). It's the same accounts that
work / fail each time. I have checked the configuration of each thoroughly,
and my ISP / domain host both say they have had no reports of similar
problems. My host says there are hundreds of other domains on the servers and
no one is reporting a problem. I have asked them 5 times. I don't understand
how it can be a hosting problem, or an ISP problem if I can use web-based
mail to access the mail on the servers. Surely the problem must lie within
Outlook or the modules (AV etc) that access it.

 

[Brian Tillman]

I don't understand how it can be a hosting problem, or an ISP problem
if I can use web-based mail to access the mail on the servers.

Because the communication path is comepletely different. When you view mail
using a web browser, you're looking directly into your mailbox without going
through any POP or SMTP servers. HTTP uses entirely different ports that
either POP or SMTP.

 

[TSLAdmin]

So you're saying this is an ISP problem, not a hosting problem?

 

[TSLAdmin]

Fixed it! See the correspondence "Downloading mail from ISP not working
7/22/05" and the replay from Diane Poremsky. Deleting the .SRS file did the
trick.