0x800CCCF error message

[helifella]

I bought a new laptop running Vista Home Premium 32 bit. I set up my work
email on Windows Mail. I have had it running with no problems. Recently
installed Windows Live Mail (also no problems setting up), but would now
prefer to use Outlook 2007. When I installed Office and started Outlook, it
found my account settings from Windows Mail and imported them. However it
will not send and receive email. Every time I try it comes up with the error:

Task '(e-mail address removed) - Receiving' reported error (0x800CCC0F)
: 'The connection to the server was interrupted. If this problem continues,
contact your server administrator or Internet service provider (ISP).'

Now the strange thing is that I have checked my account settings to make
sure they are the same for both Windows Mail and Outlook. Yet Windows Mail
still continues to operate normally and Outlook continues to come up with
this error message. I am not running any antivirus or personal firewalls
(just the stock windows software) at this stage so I am sure it is not this
(also I suspect it would affect Windows Mail as well if this were the
problem). Any help greatly appreciated.

Warm regards, Ben

 

[DL]

http://support.microsoft.com/kb/813514
maybe helps

 

[helifella]

Hasn't helped so far. Suggestions in the article:

You are not connected to the Internet or a network, or your mail server is
temporarily unavailable.
Definitely connected.
Your account settings are incorrect.
Definitely correct, rechecked so many times it's not funny (plus I set up
Windows Mail already with the same settings, so I know they are correct).
Your user profile in Outlook is damaged.
Perhaps - so I added a new profile - didn't help.
An e-mail item on your POP3 server is damaged.
Don't think so - this should affect Windows Mail too.
The configuration of your AV software is incorrect.
Don't have any installed.
Outlook Express was removed from the computer or the installation is damaged.
Vista doesn't have Outlook Express (has Windows Mail which is working
perfectly).
The configuration of your personal firewall software is incorrect.
Windows Firewall has an exception set for Outlook - no other firewall
installed.

Under advanced options:

Method 1: Start Outlook in safe mode.
Didn't make a difference.
Method 2: Create a new e-mail profile.
As above, no difference.
Method 3: Delete suspicious messages from your mailbox.
No suspicious emails.
Method 4: Check your antivirus vendor’s Web site for additional suggestions.
No antivirus installed.
Method 5: Remove, and then reinstall Outlook Express.
Don't have outlook express (Vista).
Method 6: Verify that all SMTP e-mail addresses in a distribution list are
valid
Settings exactly same as Windows Mail.
Method 7: Examine the configuration of your firewall software.
Windows firewall has Outlook excepted.

Another co-worker who bought a new laptop with Vista and installed Outlook
2007 had the same problem - was able to set up his work email on Windows
Mail, but not on Outlook (Same error message). Not sure what to do next.

 

[DL]

When you configured a new profile you didnt copy the old one did you?
And when you added the mail account, and tested it, it returned the same err
msg?
Are you using a clean data file or one from another PC?
You ran Office Diagnostics?

 

[Peter Foldes]

Your Anti Virus is set to scan in and outgoing emails. Disable this option by
uninstalling your AV and then re-installing it without the email integration
(scanning ). Just by using the disable (scanning) option will not do on some Anti
Virus programs

 

[DL]

"The configuration of your AV software is incorrect.
Don't have any installed."

 

[helifella]

Hi DL,

Initially when I first installed Outlook 2007 it automatically picked up the
account info from Windows Mail (which has always worked - and was set up
'clean' on this computer - not transferred or copied). However when
troubleshooting the lack of functionality in Outlook I found that the
imported account did not have the correct "More Settings" enabled; namely the
'My outgoing server (SMTP) requires authentication' was not selected. I
tried changing that but it made no difference. So I ended up deleting that
account and setting up the account from scratch the same as I had done in
Windows Mail. Still the same error messages however. When I created a new
profile to test it that way, I started it from scratch; I did not copy
anything. Also resulted in the same error however. My setup is 'clean'; it
was not transferred from another computer. I have run Office Diagnostics, no
setup problems found.

Using the 'Test account settings' button yielded the following errors:

Log onto incoming mail server (POP3): The connection to the server was
interrupted. If this problem continues, contact your server administrator or
Internet service provider (ISP).
Send test e-mail message: The connection to the server was interrupted. If
this problem continues, contact your server administrator or Internet service
provider (ISP).

I have just discovered one bit of strange behaviour. If I setup the account
in Outlook with 'My outgoing server (SMTP) requires authentication' as
deselected and then I use the 'Test account settings' button, only the 'Log
into incoming mail server (POP3)...etc' message is displayed. If I then go
to my account on Windows Mail I find I do have an email with subject
"Microsoft Office Outlook Test Message". It does not appear in Outlook
however. More confusion.

One other thing I should mention. I have not yet completed setup of
Business Contact Manager. I wouldn't think this should make a difference.
When I tried to setup the databse (express setup), it came up with an error
message:

This action cannot be completed because Business Contact Manager cannot
access the database.
Service MSSQL$MSSMLBIZ was not found on computer.

I don't know if this is related to the email account problem or whether this
is a completely separate can of worms that I need to address. I was going to
address this issue after I got the email working.

Regards, BP