10.3 and Word Crashes

S

Steve S.

Hello,

I installed 10.3 and now word 10.1.4 crashes as it starts. Suggestions?
 
J

J.E. McGimpsey

I installed 10.3 and now word 10.1.4 crashes as it starts. Suggestions?
Click to expand...


First, try resetting permissions:

Run Disk Utility in the .:Applications:Utilities (where "." is the
root folder of your drive - by default Macintosh HD). After
selecting your hard drive, click the "Repair Disk Permissions"
button on the First Aid tab.
 
B

Bigbwana

J.E. McGimpsey said:
First, try resetting permissions:

Run Disk Utility in the .:Applications:Utilities (where "." is the
root folder of your drive - by default Macintosh HD). After
selecting your hard drive, click the "Repair Disk Permissions"
button on the First Aid tab.
Click to expand...

That was not the problem, I am having tghe same situation. In fact Word
on my firewire drive with Jag as the OS works, but the one on my hard
drive with Panther does not. I am thinking it's the font book, or fonts
in general.
I tried to uninatall and reinstall from my install CD several times. I
deleted the plist, any other places to look for strange files?
Any other ideas in general?
 
D

Desemac

I just deleted my NORMAL template and let Word X recreate it, which has
worked for me and Word is again up and running. My old NORMAL dates from
the day I updated Office X, so I'm guessing there's a connection in there
somewhere.

I didn't notice any permissions issues with Word, but I repaired permissions
anyway, because I saw this advice first, but I don't know if it's really
necessary or not. Can't hurt, I guess, but try trashing the NORMAL first:

Hard Disk/Applications/Microsoft Office X/Templates/Normal

Then restart Word X and let it recreate.

Here's the article that pointed me to this fix:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;312209

==

Steve S. at [email protected] wrote on 12/5/03 11:21 AM:
 
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