2002 Suddenly Stopped working... and a fix.

R

RzB

I'm posting this in case it might help someone in
the future.

I have been using Visio 2002 for some time. Then
for no apparent reason it suddenly stopped working.
As soon as I tried to start Visio, it popped up with a
dialogue box that said... "Visio Has Encountered a
Problem and Needs to Close".

The Application Event Viewer shows....

Faulting application visio.exe, version 10.0.525.4,
faulting module user32.dll, version 5.1.2600.1255,
fault address 0x0000807d.

I searched google and the KB articles but found no solution.

I uninstalled Visio as per KB 305401, and followed
instructions as per KB 324291 but with no luck. And the
Visio /r thing made no difference.

I had installed no new software and not done any
Windows updates since I last used Visio (sitting on SP3
at the moment).

However I have fixed my problem. I am running a Matrox
Parhelia with two monitors, and I found that if I switched
to a single monitor the problem was fixed.

I upgraded the Parhelia driver from 1.07.00.089 to 1.07.01.060
and hey presto - all back working OK. Lets hope it stays that way!

Hope this helps someone...
Roy
 

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