M
Marianne
I thought I'd post here and see if there's another
solution:
The main issue is Error 1402 (now when I try to reinstall
Office Pro): "Setup can't open the registry key
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersi
on\Run\OptionalComponents\MSF ... verify that you have
sufficient permissions."
MS Support helped as far as they can, and suggest a media
replacement.
We tried:
msicuu2
cleanboot
- installing office
- still unable to install office [error 1402]
- media replacement
My pre-MS support attempts:
OneNote:
I uninstalled OneNote (beta upgrade) to reinstall it and
the upgrade not only failed, but I couldn't re-install
OneNote.
Fixes I attempted (Office and OneNote):
--Uninstalls or reinstalls failed.
--restored Windows XP Home to earlier point
--reinstall OneNote failed
--other messages: "required installation file SKU0A1.CAB
wasn't found--your MS Office installation has been
corrupted or removed.."
--used scanreg.exe, and the file was fine.
--deleted the Windows installer files for Office and
OneNote, inactivated my virus program, tried re-install--
got Error 1402.
--used LISTool, after which I couldn't remove Office 2003
(a "patch package" was missing)--same error for
installing.
--restored Windows XP HOme to previous points. Now
Windows Explorer hangs on "Search."
Oi Vey.
Current state: no OneNote, get 'Installing' window when I
use Outlook (Cancel works), Windows Explorer hangs
on 'search.'
Do I need to reinstall Windows? In addition to fixing the
Office issues?
Thanks so much for your help.
solution:
The main issue is Error 1402 (now when I try to reinstall
Office Pro): "Setup can't open the registry key
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersi
on\Run\OptionalComponents\MSF ... verify that you have
sufficient permissions."
MS Support helped as far as they can, and suggest a media
replacement.
We tried:
msicuu2
cleanboot
- installing office
- still unable to install office [error 1402]
- media replacement
My pre-MS support attempts:
OneNote:
I uninstalled OneNote (beta upgrade) to reinstall it and
the upgrade not only failed, but I couldn't re-install
OneNote.
Fixes I attempted (Office and OneNote):
--Uninstalls or reinstalls failed.
--restored Windows XP Home to earlier point
--reinstall OneNote failed
--other messages: "required installation file SKU0A1.CAB
wasn't found--your MS Office installation has been
corrupted or removed.."
--used scanreg.exe, and the file was fine.
--deleted the Windows installer files for Office and
OneNote, inactivated my virus program, tried re-install--
got Error 1402.
--used LISTool, after which I couldn't remove Office 2003
(a "patch package" was missing)--same error for
installing.
--restored Windows XP HOme to previous points. Now
Windows Explorer hangs on "Search."
Oi Vey.
Current state: no OneNote, get 'Installing' window when I
use Outlook (Cancel works), Windows Explorer hangs
on 'search.'
Do I need to reinstall Windows? In addition to fixing the
Office issues?
Thanks so much for your help.