2003 - The Number Must be Between 1 and 1638

[Lori]

About 6 months ago we started having problems where users would open their
word docs and the settings would be all goofy, particularly:

General Tab:
Blue background, white text - selected when it shouldn't be
Measurement - set to millimeters instead of inches

View Tab:
Default font of courier - selected when it shouldn't be
Style area width: set to somenumber millimeters, usually very thin

Save Tab:
Save autorecovery info every: 23589 (something like that) mins.

When I reset stuff back and click ok, I get an error that says "The Number
Must be Between 1 and 1638" and I can't find where this number is being set.
We've tried deleting normal.dot and cleaning up temp files and finally ended
up working around this with the sledgehammer of deleting the current user's
Word registry stuff. But ...

What's happening to cause this. When asked the users are not reporting any
system crashes, our virus stuff is update regularly.

 

[Suzanne S. Barnhill]

That particular number range applies to font size, but it often pops up
erroneously in other dialogs.

 

[Terry Farrell]

It suggests to me a corrupt printer driver. Are they all using the same
networked printer?

Is there anything else in common to all users such as a template in a
Startup Folder they use on the server?

 

[Lori]

Terry~

I'm curious how you link these settings with a corrupt print driver?

~Lori

 

[Terry Farrell]

The error between 1 and 1638 is referring to a font setting but it is most
unlikely that all those users have corrupted a font - but a corrupt printer
driver could produce that very error and if all users all share the same
networked printer, it could be the common denominator.

They all use their own normal.dot, so that can't be corrupted for every
user.

It could be a server based template or add-in that is shared by all the
users.

But printer sounds favourite to me. I may be wrong - but you can see my
logic?

Terry

 

[Lori]

Terry~

It's interesting you say that. Actually we have about 30 HP4200 printers
for just around 150 employees. We have a problem that started with the last
update to the driver were tables display fine in word, however when they
print they have additional 'boxes' around the text inside the cell borders.

~Lori

 

[Terry Farrell]

That sounds as though the printer driver is sending the table with 'Allow
Spacing between Cells' flag activate. Go to Table Properties, Table Tab and
press the Options button. Check the box against 'Allow Spacing Between
Cells' option. Now look at the table in Print Layout View and see if it
resembles the printed result. If you print it, does it look correct?

Terry

 

[Lori]

Terry~

Thank you. Sadly no.

Those are not the boxes we're getting. Actually it's more like "borders
around text only." And it only appears in 1st row as I recall. When I check
the borders option for text there's nothing set. I posted questions on this
in another area a while ago to no avail.

~Lori