2007 office encountered an error during setup

[J Nelson]

I am putting together a new computer and when I went to install office 2007
on the Vista 32bit the setup was interrupted by a screen freeze. When I went
to reinstall it came up with a message after I put in my Product Key
"Microsoft Office Small Business 2007 encountered an error during setup".

I tried following the posted article (ID 927153) on the 2007 Micosoft Office
suites site which stepped me through the process of deleting rgstrtn.lck
which apparently prevents one from reinstalling office, but the procedure I
followed did not delete this file. Anyone try this with any luck? When I
check the directory for the file it still shows up.

 

[sleggy_allen]

Hi,

I tried the steps as suggested but couldn't find *rgstrtn.lck* a
well..what I did was I deleted the entire Microsoft Help folder and i
worked like a charm.

You may want to use the commands below when deleting the Microsoft Hel
folder.
- first open command prompt.
- type the following: *cd "%allusersprofile%\Application Data"* the
hit enter
- type the command: *rd /s "microsoft help*" then hit enter
- try reinstalling MS Office 2007.

hope this helps!

*note: I am using Windows 7..not 100% sure if this will work in XP o
VIST

 

[mbrinton91]

Hi,

I tried the steps as suggested but couldn't find *rgstrtn.lck* as
well..what I did was I deleted the entire Microsoft Help folder and it
worked like a charm.

You may want to use the commands below when deleting the Microsoft Help
folder.
- first open command prompt.
- type the following: *cd "%allusersprofile%\Application Data"* then
hit enter
- type the command: *rd /s "microsoft help*" then hit enter
- try reinstalling MS Office 2007.

hope this helps!

*note: I am using Windows 7..not 100% sure if this will work in XP or
VISTA


--
sleggy_allen
------------------------------------------------------------------------
sleggy_allen's Profile: http://forums.techarena.in/members/173484.htm
View this thread: http://forums.techarena.in/office-setup/915482.htm

http://forums.techarena.in

This worked perfectly! Thanks