822528 Word 2002 Control toolbox reverts to design mode

P

PC

I can't locate the darned hotfix on the web site - only
Knowledgebase articles. It requires SP 2 (I have) and I
only want to download the file below. CAn someone help
me with finding the file without having to contact
microsoft support professional?
13-June-2003 Winwordop.msp size 3,038,032

This shouldn't be this hard.....thanks.
 
B

Beth Melton

It isn't really that difficult. Contact Microsoft at 800-936-4900 and
tell them you are calling to obtain the hotfix described in KB822528.
Note that a hotfix is free and you shouldn't be charged. Unless of
course you ask about other issues. <g>

I've used this process many times and have never encountered any
problems. More often than not the entire process took under five
minutes. That includes the hold time and receiving the hotfix.

There are a few reasons for obtaining a hotfix directly. One is it may
have not been fully tested in all environments. Should a problem arise
they (MS) will contact those who have received the hotfix and provide
an update.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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