A little red cross appears on my email as a place holder

[Shirley]

When I receive some emails (not all) they have a little box with a red cross
inside it. When I click on this cross I can only "copy", "select all" or
"view source". I notice that when I receive the same email on my laptop the
photo/graphic is viewable - so it is a setting which isn't right on my
desktop, but for the life of me I can't find it.... please help me.

 

[Pat Willener]

It would help if you give a little bit more details:
- Outlook version
- message type (plain text, HTML)
- differences between laptop & desktop (same Outlook version?)

 

[Lion2004]

You need to locate the SecureTemp folder and delete the contents (or the
entire folder) then restart Outlook. The images should display correctly once
you do this.

The SecureTemp folder for Outlook 2000 to 2003 installed on Windows XP is at
C:\Documents and Settings\username\Local Settings\Temporary Internet
Files\OLK*. The OLK directory will end in a series of numbers.

Outlook 2007 places the Secturetemp folder at
C:\Documents and Settings\user\Local Settings\Temporary Internet
Files\Content.Outlook\8A0VMD3A, where 8A0VMD3A can be any random characters.

Vista moves the Temp Internet folder to
C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\,
so you'll need to look there for the OLK or Content.Outlook folder.

BR,

Peter T

 

[Brian Tillman [MVP - Outlook]]

When I receive some emails (not all) they have a little box with a red cross
inside it. When I click on this cross I can only "copy", "select all" or
"view source". I notice that when I receive the same email on my laptop the
photo/graphic is viewable - so it is a setting which isn't right on my
desktop, but for the life of me I can't find it.... please help me.

See this: http://www.slipstick.com/problems/redx.asp

 

[Shirley]

Thank you so much to you all
I have made the changes and done the deletions, so will see if it all works.
Kind Regards
Shirley