Access Denied message for certian e-mail with Attachments

  • Thread starter Travis Woodruff
  • Start date
T

Travis Woodruff

So I have this problem where I have a bunch of Messages in Outlook which I
can not remove. I have tried:

- Just plain deleting them â?" get â?oThe item could not be deleted. It was
either moved or already deleted or access was denied.â? Message.

- Archive the messages â?" get â?oError while archiving folder â?~ to be
deltedâ?T in store â?oMailbox â?" administratorâ?T . Some Items could not be
copied. They were either moved or deleted or access was deniedâ?

- Exmergeing them out - Exmerge Logs do not present any error messages, all
looks successful, but messages do not move.

- Deleting them through OWA â?" get â?oSome items could not be deleted. It
was either moved or already deleted or access was denied.â?

- Moving them to a PST File by chaning the delivery location of all
messagesâ?¦ -- All messages except problem messages move correctly.

Anyone seen this before or have any suggestions.. This is came to light
because our backups started to fail with access denied errors to these
messages. I know I could just kill the Brick level backups, but I really
donâ?Tt want to do that.
 
T

Travis Woodruff

So now I believe that I have figured out what happened to create these
messages, but the problem is that I still can not delete them, so I am
hoping someone else might know that part J .. What happened was this.. we
had just recently upgraded the Symantec AV on the Network to version 9, and
we moved the exchange server to be an unmanaged client. We set up most of
the exclusions correctly, but missed two key exclusions ---

1) the M -" Drive

2) The Symantec AVF temp directory

- so what was happening was the SAVF was putting the attachment in its temp
directory to scan it, but the Client AV got to it as soon as it was saved so
it was a virus and deleted the file. So I am getting the access denied error
because the Attachment was deleted by the AV..

With that said.. anyone know how to access a message whose attachment has
been removed
 
K

Kevin

I just ran across this same thing with Exchange & Symantec...

One way to get rid of this is to create a new perosnal folder (.pst) in
Outlook and save the emails you want to keep into it. Then delete the
mailbox and re-create it in Exchange (use Exchange-enabled Active
Directory...cleaner).

Then with Outlook, move saved emails back.
 
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