D
derlenbusch
I have multiple users that cannot access there "My Documents" using the My
Documents button when they try to File Open in Word, Excel, or do attachments
in Outlook.
They click attachments - click on the "My Documents" button - then They get
"Access Denied".
The strange part is that they can use the drop down menu and access their
mapped drive to their documents that way fine. They just cannot use the My
Documents shortcut on the left side.
I am using Group Policies to send out a default user's redirected folder for
"My Documents"
It is very true that if you remove the "Domain Users" from the local group
"administrators" and put them in "Power Users" - it fixes the problem.
However, our company software requires the use of local group
"administrators".
So, I called McAfee for the VirusScan 8.0 - They said this is a known
problem and I downloaded and installed Patch 10 for it. ---- This did not
solve my problem.
Called McAfee again -- They said to do KB article 288991. This did not solve
my problem either. Now the user could not access even the network drive from
explorer.
So, I uninstalled McAfee 8.0 completely. This didn't solve my problem either.
Now I am completely lost as of what to do next.
Please help. Thanks.
Daniel Erlenbusch
(e-mail address removed)
Documents button when they try to File Open in Word, Excel, or do attachments
in Outlook.
They click attachments - click on the "My Documents" button - then They get
"Access Denied".
The strange part is that they can use the drop down menu and access their
mapped drive to their documents that way fine. They just cannot use the My
Documents shortcut on the left side.
I am using Group Policies to send out a default user's redirected folder for
"My Documents"
It is very true that if you remove the "Domain Users" from the local group
"administrators" and put them in "Power Users" - it fixes the problem.
However, our company software requires the use of local group
"administrators".
So, I called McAfee for the VirusScan 8.0 - They said this is a known
problem and I downloaded and installed Patch 10 for it. ---- This did not
solve my problem.
Called McAfee again -- They said to do KB article 288991. This did not solve
my problem either. Now the user could not access even the network drive from
explorer.
So, I uninstalled McAfee 8.0 completely. This didn't solve my problem either.
Now I am completely lost as of what to do next.
Please help. Thanks.
Daniel Erlenbusch
(e-mail address removed)