Account setup: Test Account Setting always works

C

coldfact

.... sending within outlook always fails. In both cases I am sending to
the same external email address. Error message reads: "The operation
timed out waiting for a response from the sending (SMTP) server"

Now - I can understand that I may be having outbound authentication
problems - but why does the test make it through then?
Thanks for any help!
-cf
 
J

Jeff Stephenson [MSFT]

... sending within outlook always fails. In both cases I am sending to
the same external email address. Error message reads: "The operation
timed out waiting for a response from the sending (SMTP) server"

Now - I can understand that I may be having outbound authentication
problems - but why does the test make it through then?
Thanks for any help!
-cf
Click to expand...

What version of Outlook do you have? Do you have any anti-viruse software
that scans your incoming and outgoing mail?

Unfortunately, the test-account button uses different code than that used
to actually send mail, so the two don't always work the same.
 
C

coldfact

Other details:
Outlook 2003 SP1
McAfee VirusScan Enterpirse 7.0 - currently not scanning mail (will
activate once I get this sending worked out)
Couple firewalls (windows + DLINK) - but I assume since mail gets out,
they aren't blocking this
I have to authenticate against a different mail domain for sending
(than the one I use for incoming mail) - so I was thinking they just
block all emails that aren't from their domain - but the test message
gets out fine, so I don't know if this is the case.
Can I turn on debugging or is there anything I can run to identify
where the mail is getting held up?
Thanks.
 
J

Jeff Stephenson [MSFT]

Other details:
Outlook 2003 SP1
McAfee VirusScan Enterpirse 7.0 - currently not scanning mail (will
activate once I get this sending worked out)
Couple firewalls (windows + DLINK) - but I assume since mail gets out,
they aren't blocking this
I have to authenticate against a different mail domain for sending
(than the one I use for incoming mail) - so I was thinking they just
block all emails that aren't from their domain - but the test message
gets out fine, so I don't know if this is the case.
Can I turn on debugging or is there anything I can run to identify
where the mail is getting held up?
Thanks.
Click to expand...

See if http://support.microsoft.com/?kbid=813514 helps. I'm particularly
suspicious of your firewalls and (if you have one) your router's MTU
setting...
 
C

coldfact

Thanks for your help, Jeff

Email started working today without any settings changes. So - I am all
set. Just a bit of a mystery why it didn't in the first place...
 
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