activate a reinstalled copy?

V

Victoria

I had to reinstall office on my hard drive. I cannot
activate it because it says it is already activated.
Which, of course, it is, as a previous install. How do I
activate this new install?

Thanks.
 
S

sharon

-----Original Message-----
I had to reinstall office on my hard drive. I cannot
activate it because it says it is already activated.
Which, of course, it is, as a previous install. How do I
activate this new install?

Thanks.
.
Click to expand...
There should be an 800 number that comes up on the message
telling you the product is already activated. Just phone
in and tell them you had to reinstall and they will
reactivate for you, Sharon
 
G

Glenn Fincher

Victoria said:
I had to reinstall office on my hard drive. I cannot
activate it because it says it is already activated.
Which, of course, it is, as a previous install. How do I
activate this new install?
Click to expand...

IF the dialog tells you it is already activated - it is, and you don't have
to re-activate. It is common that re-installing on the same hard drive does
not require re-activation. You would only expect to have to activate if you
were installing fresh on a new machine using the same Product ID.

Glenn Fincher
[email protected]
 
P

Perdita X. Dream

Glenn said:
IF the dialog tells you it is already activated - it is, and you
don't have to re-activate. It is common that re-installing on the
same hard drive does not require re-activation. You would only
expect to have to activate if you were installing fresh on a new
machine using the same Product ID.

Glenn Fincher
[email protected]
Click to expand...

Earth to Glenn, Earth to Glenn, come in please...no it's no good, Houston,
we've lost it...You have to reactivate *EVERY* time you reinstall - whether
it's the same hard drive or not. If that doesn't happen to you then you're
using an OEM licence. Retail has to be reactivated upon *EACH* installation.

--
Perdita X. Dream

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