activated but failing test

K

Keving3

My copy of Office XP says it's activated however when I tried to download an
add-on I got
"Validation Incomplete: Unable to collect enough information about your PC
to make a determination."
and under that
"Thank you for attempting to validate Microsoft Office. Below is a report
that will help you understand why your copy of Microsoft Office could not be
validated. .......
Reasons this PC Failed
Microsoft Office XP Professional:
The validation process could not be completed because your copy of Microsoft
Office has not been activated.
Microsoft Publisher 2002:
The validation process could not be completed because your copy of Microsoft
Office has not been activated.

Both are activated
any clues??
Thanks
 
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