Activating German Language Pack for Office 2007 fails, unknown error

[Earle Horton]

I purchased downloadable German Language Pack for Office 2007 back in
January, making a copy of the download and several of the Product Key. The
"Merchant of Record" is Digital River globalTech. Now I am reinstalling the
operating system and need to reinstall the language pack. The "Digital
River SecuROM Product Activity Screen" says "Aktivierung fehlgeschlagen -
unknown error" after contacting Digital River. There is a button for
"Manuelle Aktivierung" but it requires a product unlock code which I do not
have and was never given. Under "Manuelle Aktivierung" there are two text
boxes, one for "Code anfragen" which contains a forty-four digit static text
code that I do not recognize from any of my correspondence related to this
order, and one for "Freischaltcode" ("unlock code") where it appears I am
supposed to enter something. The Product Key does not work here.

I have sent Office Customer Support and Digital River emails asking how to
get past the error message or how to get an unlock key. Has anyone run into
this before and what was the resolution? Feel free to cross post this to
another Microsoft news group if there is a better one.

Thanks!

Earle Horton

 

[Earle Horton]

I am getting somewhere. Office Customer Support says send them the "Code
anfragen" which means "request code" and they will send me a new unlock
code. Hope this works....

 

[Nicolai]

Hi Earle,

I have the same problem with my Russian Language Pack. You mentioned
successfully contacting "Office Customer Support". On Microsoft site I
found a page which offers E-mail & Phone Support for 90 days with no
charge and then you have to pay $49.00. Is it the site you were talking
about?

By the way, my Russian version of your error message "Aktivierung
fehlgeschlagen - unknown error" was made with a grammatical error

Nicolai

 

[Earle Horton]

Nicolai,

Use this page to contact Microsoft Office Online Customer Service:

http://buy20.trymicrosoftoffice.com/buyus/contactus.aspx

Fill in your order number and the "Code anfragen" from your Activation Page.
This is the code they give you near the bottom for manual activation of the
software. This is what Customer Service told me to do the first time I
contacted them. They will send you an unlock code by email. Or at least
they promised to. I am still waiting.

I also sent an email to Digital River customer support, but no reply yet. I
don't think they actually do anything except to put the charge on your
credit card.

Earle

 

[Nicolai]

I was there the first time but thought it is a wrong place to look for
error code solutions. The SUBJECT drop-down list gives you an
impression that it’s all about orders and deliveries.

Will try.

Thanks

 

[Earle Horton]

It is, but I consider activating the software part of the delivery process.
The first person I contacted assured me that I would get a code if I sent
the code from the install application. Still waiting on that. It still
doesn't answer the question, of why the product key does not open the
package.

Schönen Glück,

Earle