Activation key stopped working

[K2]

Just tried to reinstall my Groove 3.1 and reset my account, when I entered my
activation key the system blocks me and tells me its not a Groove 3 license.
Can anyone help?

 

[Mason]

Hi,

You may use your Groove web account to log into Groove.net. Examing your
licesne status to see the license version and if you have revoked your
license.

 

[K2]

Hi,

That's the first thing I did when I got the error. I revoked the old (lost)
account and tried use the activation key to set up a new account. According
to the groove web site it is a Groove 3 license. I recall upgrading it from
2.5 last year. Any help would be appreciated.

Thanks,
Kevin

 

[Greggpj]

So is this a full 3.x activation key or just an upgrade? If it is an
upgrade, you may have to apply the 2.5 key first and then the upgrade key -
but I am not too sure even that will work.

 

[K2]

According to the groove "my software" page its a 3.0 license. Must admit I am
beginning to feel ripped off now.

 

[K2]

I guess this is one symptom of Microsoft taking over Groove. Customer support
disappears and individuals are ignored. I am very dissapointed that
Microsoft are refusing to honor my license that I paid for. I guess legal
action is the only course of action from here.