Address Book Empty

[Nick Cumberbatch]

I have read a number of posts on this mater and cannot find a solution that
works for me.

I am using XP Pro, Outlook 2007

I have 2 contact folders one with email addresses and one without. I went to
the Email Contact folder and right click/Properties /Outlook Address Book
tab. The "Show this folder as e-mail address book" is ticked but grayed
out.

I tried creating another profile, new data file...no difference

I uninstalled Outlook then re-installed...no difference

I have tried the solution listed here
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
but nothing changed

I will be really pleased if someone can help me

Nick C

 

[Milly Staples [MVP - Outlook]]

Which folder has the option to show it as an Address Book grayed out? The
one with name without e-mail addresses?

The address book view will only display Contacts folder names with a valid
electronic address so if that is the one grayed out, the issue is moot.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Nick Cumberbatch asked:

| I have read a number of posts on this mater and cannot find a
| solution that works for me.
|
| I am using XP Pro, Outlook 2007
|
| I have 2 contact folders one with email addresses and one without. I
| went to the Email Contact folder and right click/Properties /Outlook
| Address Book tab. The "Show this folder as e-mail address book" is
| ticked but grayed out.
|
| I tried creating another profile, new data file...no difference
|
| I uninstalled Outlook then re-installed...no difference
|
| I have tried the solution listed here
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
| but nothing changed
|
| I will be really pleased if someone can help me
|
| Nick C

 

[Nick Cumberbatch]

The one with Email addresses

 

[Russ Valentine [MVP-Outlook]]

Creating a new profile fixes this problem. There is no reason you would be
the sole exception to that. However, creating a new profile will work only
if you migrate your data to it correctly. State the precise steps you used
so we can figure out what you did wrong.
--
Russ Valentine
[MVP-Outlook]

The one with Email addresses

Which folder has the option to show it as an Address Book grayed out?
The
one with name without e-mail addresses?

The address book view will only display Contacts folder names with a
valid
electronic address so if that is the one grayed out, the issue is moot.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Nick Cumberbatch asked:

| I have read a number of posts on this mater and cannot find a
| solution that works for me.
|
| I am using XP Pro, Outlook 2007
|
| I have 2 contact folders one with email addresses and one without. I
| went to the Email Contact folder and right click/Properties /Outlook
| Address Book tab. The "Show this folder as e-mail address book" is
| ticked but grayed out.
|
| I tried creating another profile, new data file...no difference
|
| I uninstalled Outlook then re-installed...no difference
|
| I have tried the solution listed here
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
| but nothing changed
|
| I will be really pleased if someone can help me
|
| Nick C

 

[Nick Cumberbatch]

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data Files
Tab; In Address Book Tab observed "Outlook Address Book" , type MAPI
7) BEFORE importing data, right click Contacts /Properties..."show this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put this entry" I
selected Outlook Address Book...received message "you cannot create entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed the contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no entries in
this address book"

Hope this explains it all

 

[Gordon]

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data Files
Tab; In Address Book Tab observed "Outlook Address Book" , type MAPI
7) BEFORE importing data, right click Contacts /Properties..."show this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put this entry"
I
selected Outlook Address Book...received message "you cannot create
entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed the
contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no entries in
this address book"

Hope this explains it all

WOW! WHY?
All you needed to do was to create a new Outlook Profile in Control
Panel-Mail, and add the already existing pst file to it.

 

[Nick Cumberbatch]

Nevertheless, I still have the problem. By the way I also did that simple
task you described but there was no change.

 

[Russ Valentine [MVP-Outlook]]

Here is some further information to stop you from creating more damage:
1. You never transfer Outlook data by exporting and importing, especially to
a non-Outlook file type. Doing so will only lose data and often corrupts
your profile.
2. You never rename an Outlook data file in Windows Explorer until you have
disconnected it from your profile. Closing Outlook does not disconnect a
data file from a profile. Renaming a connected file will corrupt your
profile.

Using the proper steps to create a new profile and migrating your data
correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

 

[Nick Cumberbatch]

Please describe proper procedure to migrate data successfully

Here is some further information to stop you from creating more damage:
1. You never transfer Outlook data by exporting and importing, especially
to a non-Outlook file type. Doing so will only lose data and often
corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until you
have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file will
corrupt your profile.

Using the proper steps to create a new profile and migrating your data
correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]

Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

 

[Russ Valentine [MVP-Outlook]]

Sorry. It's been posted here so many times I figured you'd seen it already.
1. Open the file in your new profile (Outlook will have already created a
new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

Please describe proper procedure to migrate data successfully

Here is some further information to stop you from creating more damage:
1. You never transfer Outlook data by exporting and importing, especially
to a non-Outlook file type. Doing so will only lose data and often
corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until you
have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file will
corrupt your profile.

Using the proper steps to create a new profile and migrating your data
correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]

Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data
Files
Tab; In Address Book Tab observed "Outlook Address Book" , type MAPI
7) BEFORE importing data, right click Contacts /Properties..."show
this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put this
entry" I
selected Outlook Address Book...received message "you cannot create
entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed the
contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in Control
Panel-Mail, and add the already existing pst file to it.

 

[Nick Cumberbatch]

OK I have tried all the suggestions so far. I even did a clean install of
XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or default

Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already created a
new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

Please describe proper procedure to migrate data successfully

Here is some further information to stop you from creating more damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose data and
often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until you
have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file will
corrupt your profile.

Using the proper steps to create a new profile and migrating your data
correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add
new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data
Files
Tab; In Address Book Tab observed "Outlook Address Book" , type MAPI
7) BEFORE importing data, right click Contacts /Properties..."show
this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put this
entry" I
selected Outlook Address Book...received message "you cannot create
entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed the
contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in Control
Panel-Mail, and add the already existing pst file to it.

 

[Russ Valentine [MVP-Outlook]]

Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we can't
tell what. The last time you posted your steps we found many things you were
doing wrong. You'll have to provide that information for us to help from a
distance.
--
Russ Valentine
[MVP-Outlook]

OK I have tried all the suggestions so far. I even did a clean install of
XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or default

Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already created a
new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

Please describe proper procedure to migrate data successfully


Here is some further information to stop you from creating more damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose data and
often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until you
have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file will
corrupt your profile.

Using the proper steps to create a new profile and migrating your data
correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add
new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data
Files
Tab; In Address Book Tab observed "Outlook Address Book" , type MAPI
7) BEFORE importing data, right click Contacts /Properties..."show
this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put this
entry" I
selected Outlook Address Book...received message "you cannot create
entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed the
contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as
email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in Control
Panel-Mail, and add the already existing pst file to it.

 

[Nick Cumberbatch]

OK. I decided to give this another try. I will outline my steps. Please
indicate where I went wrong.

1) Exported contacts to Excel file

2) With Outlook NOT running. I created a new profile in CP/Mail...called it
New Profile

3) Opened Outlook with New Profile

4) Then File /Data File Management. Observed the new pst Outlook2 (as only
entry) under "Data Files" tab

5) Click Add and located the original Outlook.pst and set it as default

6) re-started Outlook in New Profile

7) Contact Folder /Properties...In Outlook Address Book tab...ticked "show
this folder as email address book"

8) Tools/ Address Book.

9) Arrow to Outlook Address Book...It is still empty. The email address
show up in "Contacts"

Please indicate where I went wrong

and added the original
4) I pI reated a new profle CP/Mail/new profile

3) Started Outlook with new profile




Then

Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we can't
tell what. The last time you posted your steps we found many things you
were doing wrong. You'll have to provide that information for us to help
from a distance.
--
Russ Valentine
[MVP-Outlook]

OK I have tried all the suggestions so far. I even did a clean install
of XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or default

Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already created
a new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
Please describe proper procedure to migrate data successfully


Here is some further information to stop you from creating more
damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose data
and often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until you
have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file will
corrupt your profile.

Using the proper steps to create a new profile and migrating your data
correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add
new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data
Files
Tab; In Address Book Tab observed "Outlook Address Book" , type
MAPI
7) BEFORE importing data, right click Contacts /Properties..."show
this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put this
entry" I
selected Outlook Address Book...received message "you cannot create
entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed the
contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as
email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in Control
Panel-Mail, and add the already existing pst file to it.

 

[Russ Valentine [MVP-Outlook]]

Why did you export again when we told you not to?
What makes you think anything is wrong?
Your address book is working fine. Contacts always show up in the Contacts
Folder. That's where they are! The Outlook Address Book just holds the
folders you have chosen to display. You select the folder to view the
Contacts.
--
Russ Valentine
[MVP-Outlook]

OK. I decided to give this another try. I will outline my steps. Please
indicate where I went wrong.

1) Exported contacts to Excel file

2) With Outlook NOT running. I created a new profile in CP/Mail...called
it New Profile

3) Opened Outlook with New Profile

4) Then File /Data File Management. Observed the new pst Outlook2 (as
only
entry) under "Data Files" tab

5) Click Add and located the original Outlook.pst and set it as default

6) re-started Outlook in New Profile

7) Contact Folder /Properties...In Outlook Address Book tab...ticked "show
this folder as email address book"

8) Tools/ Address Book.

9) Arrow to Outlook Address Book...It is still empty. The email address
show up in "Contacts"

Please indicate where I went wrong

and added the original
4) I pI reated a new profle CP/Mail/new profile

3) Started Outlook with new profile




Then

Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we can't
tell what. The last time you posted your steps we found many things you
were doing wrong. You'll have to provide that information for us to help
from a distance.
--
Russ Valentine
[MVP-Outlook]

OK I have tried all the suggestions so far. I even did a clean install
of XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or default


Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already created
a new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
Please describe proper procedure to migrate data successfully


Here is some further information to stop you from creating more
damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose data
and often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until
you have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file will
corrupt your profile.

Using the proper steps to create a new profile and migrating your
data correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile /Add
new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in Data
Files
Tab; In Address Book Tab observed "Outlook Address Book" , type
MAPI
7) BEFORE importing data, right click Contacts /Properties..."show
this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put
this entry" I
selected Outlook Address Book...received message "you cannot
create entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed
the contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as
email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in Control
Panel-Mail, and add the already existing pst file to it.

 

[Nick Cumberbatch]

OK So When I go to Tools/ Address Book and drop down Outlook Address Book
and it says "No entries in this Address Book" this is NORMAL. Yes address
show up in the Contacts folder.

Maybe a lot of us do not fully understand the concept of the Address Book in
Outlook 2007. To futher make the point I use Yahoo Messenger, When I go to
import contacts to Yahoo Messenger and choose Outlook Address Book it returs
a message that there are no entries to import. So is this "Outlook Address
Book" supposed to contain address or is it simply a folder with different
contacts sub-folders.

Your explanation may clarify the matter and put it to rest for me

Thanks

Why did you export again when we told you not to?
What makes you think anything is wrong?
Your address book is working fine. Contacts always show up in the Contacts
Folder. That's where they are! The Outlook Address Book just holds the
folders you have chosen to display. You select the folder to view the
Contacts.
--
Russ Valentine
[MVP-Outlook]

OK. I decided to give this another try. I will outline my steps.
Please indicate where I went wrong.

1) Exported contacts to Excel file

2) With Outlook NOT running. I created a new profile in CP/Mail...called
it New Profile

3) Opened Outlook with New Profile

4) Then File /Data File Management. Observed the new pst Outlook2 (as
only
entry) under "Data Files" tab

5) Click Add and located the original Outlook.pst and set it as default

6) re-started Outlook in New Profile

7) Contact Folder /Properties...In Outlook Address Book tab...ticked
"show this folder as email address book"

8) Tools/ Address Book.

9) Arrow to Outlook Address Book...It is still empty. The email address
show up in "Contacts"

Please indicate where I went wrong

and added the original
4) I pI reated a new profle CP/Mail/new profile

3) Started Outlook with new profile




Then

Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we can't
tell what. The last time you posted your steps we found many things you
were doing wrong. You'll have to provide that information for us to help
from a distance.
--
Russ Valentine
[MVP-Outlook]
OK I have tried all the suggestions so far. I even did a clean install
of XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or default


Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already
created a new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
Please describe proper procedure to migrate data successfully


Here is some further information to stop you from creating more
damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose data
and often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until
you have disconnected it from your profile. Closing Outlook does not
disconnect a data file from a profile. Renaming a connected file
will corrupt your profile.

Using the proper steps to create a new profile and migrating your
data correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did that
simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile
/Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in
Data Files
Tab; In Address Book Tab observed "Outlook Address Book" , type
MAPI
7) BEFORE importing data, right click Contacts
/Properties..."show this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put
this entry" I
selected Outlook Address Book...received message "you cannot
create entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed
the contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as
email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in
Control Panel-Mail, and add the already existing pst file to it.

 

[Russ Valentine [MVP-Outlook]]

There is no address book in Outlook and there hasn't been for 10 years. It
is merely a view of your Contacts Folder, where all data resides. Nothing
has changed in Outlook 2007 and how the Outlook address book works has been
documented for years:
http://home.indy.rr.com/russval/addressbook.htm

--
Russ Valentine
[MVP-Outlook]

OK So When I go to Tools/ Address Book and drop down Outlook Address Book
and it says "No entries in this Address Book" this is NORMAL. Yes address
show up in the Contacts folder.

Maybe a lot of us do not fully understand the concept of the Address Book
in Outlook 2007. To futher make the point I use Yahoo Messenger, When I
go to import contacts to Yahoo Messenger and choose Outlook Address Book
it returs a message that there are no entries to import. So is this
"Outlook Address Book" supposed to contain address or is it simply a
folder with different contacts sub-folders.

Your explanation may clarify the matter and put it to rest for me

Thanks

Why did you export again when we told you not to?
What makes you think anything is wrong?
Your address book is working fine. Contacts always show up in the
Contacts Folder. That's where they are! The Outlook Address Book just
holds the folders you have chosen to display. You select the folder to
view the Contacts.
--
Russ Valentine
[MVP-Outlook]

OK. I decided to give this another try. I will outline my steps.
Please indicate where I went wrong.

1) Exported contacts to Excel file

2) With Outlook NOT running. I created a new profile in
CP/Mail...called it New Profile

3) Opened Outlook with New Profile

4) Then File /Data File Management. Observed the new pst Outlook2 (as
only
entry) under "Data Files" tab

5) Click Add and located the original Outlook.pst and set it as default

6) re-started Outlook in New Profile

7) Contact Folder /Properties...In Outlook Address Book tab...ticked
"show this folder as email address book"

8) Tools/ Address Book.

9) Arrow to Outlook Address Book...It is still empty. The email address
show up in "Contacts"

Please indicate where I went wrong

and added the original
4) I pI reated a new profle CP/Mail/new profile

3) Started Outlook with new profile




Then
Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we
can't tell what. The last time you posted your steps we found many
things you were doing wrong. You'll have to provide that information
for us to help from a distance.
--
Russ Valentine
[MVP-Outlook]
OK I have tried all the suggestions so far. I even did a clean
install of XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or
default


Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already
created a new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
Please describe proper procedure to migrate data successfully


Here is some further information to stop you from creating more
damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose data
and often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until
you have disconnected it from your profile. Closing Outlook does
not disconnect a data file from a profile. Renaming a connected
file will corrupt your profile.

Using the proper steps to create a new profile and migrating your
data correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did
that simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile
/Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in
Data Files
Tab; In Address Book Tab observed "Outlook Address Book" , type
MAPI
7) BEFORE importing data, right click Contacts
/Properties..."show this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put
this entry" I
selected Outlook Address Book...received message "you cannot
create entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed
the contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as
email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in
Control Panel-Mail, and add the already existing pst file to it.

 

[William]

OK So When I go to Tools/ Address Book and drop down Outlook Address Book
and it says "No entries in this Address Book" this is NORMAL.

Underneath "Outlook Address Book", there should be a line saying
"Contacts" - Click on that line.

 

[Nick Cumberbatch]

Thank you for the link. It is the first explanation that makes senses and
put everything in perspective.

May I humbly suggest that you should refer this link as the first response
to all those like myself who have been mystified by this "outlook address
book" that is listed, but does not really exist and gives the impression
that it should contain address by saying "no enteries in address book".

Many thanks

There is no address book in Outlook and there hasn't been for 10 years. It
is merely a view of your Contacts Folder, where all data resides. Nothing
has changed in Outlook 2007 and how the Outlook address book works has
been documented for years:
http://home.indy.rr.com/russval/addressbook.htm

--
Russ Valentine
[MVP-Outlook]

OK So When I go to Tools/ Address Book and drop down Outlook Address Book
and it says "No entries in this Address Book" this is NORMAL. Yes
address show up in the Contacts folder.

Maybe a lot of us do not fully understand the concept of the Address Book
in Outlook 2007. To futher make the point I use Yahoo Messenger, When I
go to import contacts to Yahoo Messenger and choose Outlook Address Book
it returs a message that there are no entries to import. So is this
"Outlook Address Book" supposed to contain address or is it simply a
folder with different contacts sub-folders.

Your explanation may clarify the matter and put it to rest for me

Thanks

Why did you export again when we told you not to?
What makes you think anything is wrong?
Your address book is working fine. Contacts always show up in the
Contacts Folder. That's where they are! The Outlook Address Book just
holds the folders you have chosen to display. You select the folder to
view the Contacts.
--
Russ Valentine
[MVP-Outlook]
OK. I decided to give this another try. I will outline my steps.
Please indicate where I went wrong.

1) Exported contacts to Excel file

2) With Outlook NOT running. I created a new profile in
CP/Mail...called it New Profile

3) Opened Outlook with New Profile

4) Then File /Data File Management. Observed the new pst Outlook2 (as
only
entry) under "Data Files" tab

5) Click Add and located the original Outlook.pst and set it as default

6) re-started Outlook in New Profile

7) Contact Folder /Properties...In Outlook Address Book tab...ticked
"show this folder as email address book"

8) Tools/ Address Book.

9) Arrow to Outlook Address Book...It is still empty. The email
address show up in "Contacts"

Please indicate where I went wrong

and added the original
4) I pI reated a new profle CP/Mail/new profile

3) Started Outlook with new profile




Then
Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we
can't tell what. The last time you posted your steps we found many
things you were doing wrong. You'll have to provide that information
for us to help from a distance.
--
Russ Valentine
[MVP-Outlook]
OK I have tried all the suggestions so far. I even did a clean
install of XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties /Outlook
address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or
default


Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already
created a new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
Please describe proper procedure to migrate data successfully


Here is some further information to stop you from creating more
damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose
data and often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer until
you have disconnected it from your profile. Closing Outlook does
not disconnect a data file from a profile. Renaming a connected
file will corrupt your profile.

Using the proper steps to create a new profile and migrating your
data correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did
that simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile
/Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in
Data Files
Tab; In Address Book Tab observed "Outlook Address Book" , type
MAPI
7) BEFORE importing data, right click Contacts
/Properties..."show this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm two
entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put
this entry" I
selected Outlook Address Book...received message "you cannot
create entries
for this address Book
10) Imported contacts vcf file into Contacts Folder. Confirmed
the contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder as
email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message box..."no
entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in
Control Panel-Mail, and add the already existing pst file to it.

 

[Russ Valentine [MVP-Outlook]]

I used to but by now most people are well aware of this and don't want to
slog through all that information. They just want the quick and dirty on how
to restore the connection between the address book view and their Contacts.
--
Russ Valentine
[MVP-Outlook]

Thank you for the link. It is the first explanation that makes senses and
put everything in perspective.

May I humbly suggest that you should refer this link as the first response
to all those like myself who have been mystified by this "outlook address
book" that is listed, but does not really exist and gives the impression
that it should contain address by saying "no enteries in address book".

Many thanks

There is no address book in Outlook and there hasn't been for 10 years.
It is merely a view of your Contacts Folder, where all data resides.
Nothing has changed in Outlook 2007 and how the Outlook address book
works has been documented for years:
http://home.indy.rr.com/russval/addressbook.htm

--
Russ Valentine
[MVP-Outlook]

OK So When I go to Tools/ Address Book and drop down Outlook Address
Book and it says "No entries in this Address Book" this is NORMAL. Yes
address show up in the Contacts folder.

Maybe a lot of us do not fully understand the concept of the Address
Book in Outlook 2007. To futher make the point I use Yahoo Messenger,
When I go to import contacts to Yahoo Messenger and choose Outlook
Address Book it returs a message that there are no entries to import.
So is this "Outlook Address Book" supposed to contain address or is it
simply a folder with different contacts sub-folders.

Your explanation may clarify the matter and put it to rest for me

Thanks
Why did you export again when we told you not to?
What makes you think anything is wrong?
Your address book is working fine. Contacts always show up in the
Contacts Folder. That's where they are! The Outlook Address Book just
holds the folders you have chosen to display. You select the folder to
view the Contacts.
--
Russ Valentine
[MVP-Outlook]
OK. I decided to give this another try. I will outline my steps.
Please indicate where I went wrong.

1) Exported contacts to Excel file

2) With Outlook NOT running. I created a new profile in
CP/Mail...called it New Profile

3) Opened Outlook with New Profile

4) Then File /Data File Management. Observed the new pst Outlook2 (as
only
entry) under "Data Files" tab

5) Click Add and located the original Outlook.pst and set it as
default

6) re-started Outlook in New Profile

7) Contact Folder /Properties...In Outlook Address Book tab...ticked
"show this folder as email address book"

8) Tools/ Address Book.

9) Arrow to Outlook Address Book...It is still empty. The email
address show up in "Contacts"

Please indicate where I went wrong

and added the original
4) I pI reated a new profle CP/Mail/new profile

3) Started Outlook with new profile




Then
Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we
can't tell what. The last time you posted your steps we found many
things you were doing wrong. You'll have to provide that information
for us to help from a distance.
--
Russ Valentine
[MVP-Outlook]
OK I have tried all the suggestions so far. I even did a clean
install of XP then reistalled Outlook 2007.

I have the same situation....the Contacts Folder /Properties
/Outlook address book ...is ticked and grayed out.

I cannot get my contacts to appear in Outlook Address Book

Am I the only one with this situation????? Or is it normal or
default


Sorry. It's been posted here so many times I figured you'd seen it
already.
1. Open the file in your new profile (Outlook will have already
created a new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]
Please describe proper procedure to migrate data successfully


message Here is some further information to stop you from creating more
damage:
1. You never transfer Outlook data by exporting and importing,
especially to a non-Outlook file type. Doing so will only lose
data and often corrupts your profile.
2. You never rename an Outlook data file in Windows Explorer
until you have disconnected it from your profile. Closing Outlook
does not disconnect a data file from a profile. Renaming a
connected file will corrupt your profile.

Using the proper steps to create a new profile and migrating your
data correctly will fix your problems. You have not done so yet.
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Nevertheless, I still have the problem. By the way I also did
that simple task you described but there was no change.

I use these steps
1) I export my contacts to a .vcf file
2) I delete contacts from all folders
3) Then create new profile: Control panel /Mail /Show Profile
/Add new
profile
4) Through Windows Explorer Confirmed new outlook 1.pst file
5) Rename previous outlook.pst to outlook.old
5) Restart Outlook
6) Tools/Account Settings. Confirm only one pst (new one) in
Data Files
Tab; In Address Book Tab observed "Outlook Address Book" ,
type MAPI
7) BEFORE importing data, right click Contacts
/Properties..."show this
folder as email address book" is ticked a grayed out
8) BEFORE importing data go to Tools/Address Book...confirm
two entries
Outlook Address Book and Contacts (listed as a subset)
9) BEFORE importing data try to create new contact and in "Put
this entry" I
selected Outlook Address Book...received message "you cannot
create entries
for this address Book
10) Imported contacts vcf file into Contacts Folder.
Confirmed the contacts
imported successfully with email addresses
11) Properties on Contacts folder still ..."show this folder
as email
address book" is ticked a grayed out
12) Tools /Address Book/ Outlook Address Book message
box..."no entries in
this address book"

Hope this explains it all


WOW! WHY?
All you needed to do was to create a new Outlook Profile in
Control Panel-Mail, and add the already existing pst file to
it.

 

[Tom Gardner]

Had the same problem in Outlook 2003 and I found yr solution here. The link:
http://office.microsoft.com/en-us/o...ld-outlook-data-file-HA001077114.aspx?redir=0
was particularly helpful.

The only thing I would add is that after connecting to the "old" pst (fortunately called Kathy) and establishing it as default for mail I was initially unable to disconnect the "new" pst (called, Personal Folder) but in desperation I archived it and then was able to both disconnect it and the archive.pst. (and then I deleted them from the PC)

Thanks

I have read a number of posts on this mater and cannot find a solution that
works for me.

I am using XP Pro, Outlook 2007

I have 2 contact folders one with email addresses and one without. I went to
the Email Contact folder and right click/Properties /Outlook Address Book
tab. The "Show this folder as e-mail address book" is ticked but grayed
out.

I tried creating another profile, new data file...no difference

I uninstalled Outlook then re-installed...no difference

I have tried the solution listed here
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
but nothing changed

I will be really pleased if someone can help me

Nick C

On Monday, November 17, 2008 1:32 AM Milly Staples [MVP - Outlook] wrote:
Which folder has the option to show it as an Address Book grayed out? The
one with name without e-mail addresses?

The address book view will only display Contacts folder names with a valid
electronic address so if that is the one grayed out, the issue is moot.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Nick Cumberbatch asked:

http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

On Monday, November 17, 2008 6:30 AM Russ Valentine [MVP-Outlook] wrote:
Creating a new profile fixes this problem. There is no reason you would be
the sole exception to that. However, creating a new profile will work only
if you migrate your data to it correctly. State the precise steps you used
so we can figure out what you did wrong.

On Monday, November 17, 2008 3:55 PM Russ Valentine [MVP-Outlook] wrote:
Sorry. It's been posted here so many times I figured you'd seen it already.
1. Open the file in your new profile (Outlook will have already created a
new, empty PST file which you will not be using).
2. Set the file as your default.
3. Restart Outlook.
More detail:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

On Saturday, November 22, 2008 6:48 AM Russ Valentine [MVP-Outlook] wrote:
Ticked and grayed out is the normal appearance once a folder has been
enabled.
Solutions work for everyone else. You're missing something, but we can't
tell what. The last time you posted your steps we found many things you were
doing wrong. You'll have to provide that information for us to help from a
distance.

On Saturday, November 22, 2008 4:30 PM Russ Valentine [MVP-Outlook] wrote:
Why did you export again when we told you not to?
What makes you think anything is wrong?
Your address book is working fine. Contacts always show up in the Contacts
Folder. That's where they are! The Outlook Address Book just holds the
folders you have chosen to display. You select the folder to view the
Contacts.

On Sunday, November 23, 2008 7:09 AM Russ Valentine [MVP-Outlook] wrote:
There is no address book in Outlook and there hasn't been for 10 years. It
is merely a view of your Contacts Folder, where all data resides. Nothing
has changed in Outlook 2007 and how the Outlook address book works has been
documented for years:
http://home.indy.rr.com/russval/addressbook.htm

On Sunday, November 23, 2008 3:58 PM Russ Valentine [MVP-Outlook] wrote:
I used to but by now most people are well aware of this and don't want to
slog through all that information. They just want the quick and dirty on how
to restore the connection between the address book view and their Contacts.