All Office prgms freeze when clicking on "File" or the "open"icon

H

herb47

MS Office Small Business 2003 -- Used for several weeks with no problem..
Now, whenever open Word, Publisher or Xcel and click and try to open a
previously used file or save a file, the program freezes. I can select from
the short list of last openned files but I can only "save" them by closing
down the application. I also have Broderbund ProPublisher and it works fine,
opening and saving new or old files. Any thoughts on why MS is locking up
and won't allow me to open or save??
 
M

Mary Sauer

Perhaps the following will explain & resolve your issue:

Problems in Windows Explorer or the Windows shell
after you install security update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix (MS06-015)"
to download a registry fix.

Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/
 
R

Richard Borgner

I'm having a similar problem...when I click on the drop down arrow in the
open file dialog, the programs freeze. I have no problem navigating using the
up arrow or clicking on links on the left hand side (desktop, my computer,
etc.). I wonder if our problems are related or caused by the same problem?
 
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