Am I out of luck?

[Terry Gregory]

I just purchased a new copy of Office for Students and
Teachers last night. I purchased it because it said I
could have it on up to three computers. I have two kids
in college and my wife is an educator. Go to load it on
the second computer and it says cannot activate it on
that computer. Then it hits me...this is Office for
Students XP!! not 2003. Am I not out of luck and have not
recourse?

 

[Bob Buckland ?:-\)]

Hi Terry,

MS Office software has a 30 day money back guarantee
from MS (in the U.S. - other countries may vary).
If your retailer won't accept the return you can
do it through Microsoft. There should be information
in the product box or http://microsoft.com/info/nareturns.htm

=========
I just purchased a new copy of Office for Students and
Teachers last night. I purchased it because it said I
could have it on up to three computers. I have two kids
in college and my wife is an educator. Go to load it on
the second computer and it says cannot activate it on
that computer. Then it hits me...this is Office for
Students XP!! not 2003. Am I not out of luck and have not
recourse?>>
--
Hope that helps,

Bob Buckland ? MS Office Products family MVP
*Courtesy is not expensive and can pay big dividends*

http://go.CompuServe.com/MSOfficeForum?loc=us

MS Office 2003 'Parts' Explained
http://microsoft.com/uk/office/system.asp

Chart of What's in Each MS Office 2003 Edition
http://microsoft.com/uk/office/editions.asp

Have a little fun with Office
http://microsoft.com/uk/officexp/xtra/

Get a Microsoft Certification of your Office App Skills:
http://microsoft.com/traincert/mcp/mous/requirements.asp

Search the MS Knowledge Base & FAQ:
http://support.microsoft.com

Choose the newsgroups focused on your MS Office applications:
via Browser:
http://communities.microsoft.com/newsgroups/default.asp?icp=prod_office
by Newsreader: (Outlook Express)
news://msnews.microsoft.com

 

[Bastet]

I just purchased a new copy of Office for Students and
Teachers last night. I purchased it because it said I
could have it on up to three computers. I have two kids
in college and my wife is an educator. Go to load it on
the second computer and it says cannot activate it on
that computer. Then it hits me...this is Office for
Students XP!! not 2003. Am I not out of luck and have not
recourse?

You can't read a box?!

 

[Guest]

if you had it for less then 30 days you can get a refund
and go get 2003
ms refund line is ->- (888) 673-8624

Monday - Friday, 6:00 A.M. - 6:00 P.M., Pacific time

 

[Jay Somerset]

You can't read a box?!

You can't resist being sarcastic?

 

[MikeDoane]

Hi Terry

I also just purchased MS Office for Students and Teachers 2003. During Setup I was prompted to activate this product because it is REQUIRED, thus making my "copy of the Office 2003 Edition to be installed on only ONE PC. I have already submitted my concern to MS Online Assisted Support. This is total BS. Please keep me informed as to what you find out

----- Terry Gregory wrote: ----

I just purchased a new copy of Office for Students and
Teachers last night. I purchased it because it said I
could have it on up to three computers. I have two kids
in college and my wife is an educator. Go to load it on
the second computer and it says cannot activate it on
that computer. Then it hits me...this is Office for
Students XP!! not 2003. Am I not out of luck and have not
recourse

 

[Bastet]

Hi Terry,

I also just purchased MS Office for Students and Teachers 2003.
During Setup I was prompted to activate this product because it is
REQUIRED, thus making my "copy of the Office 2003 Edition to be
installed on only ONE PC. I have already submitted my concern to MS
Online Assisted Support. This is total BS. Please keep me informed
as to what you find out.

No, what you've just typed is total BS. You activate the other two by phone.

 

[Diane Poremsky [MVP]]

if the EULA says 3 computers, it's good for three computers.

1) you will need to activate all three copies
2) what exactly did the dialog say that makes you think it's only good for
one install?
3) if the other two don't activate over the net, you'll need to call in.
4) save your activations so it's easier if you need to reinstall -
http://www.outlook-tips.net/archives/20031027.htm


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



Search for answers: http://groups.google.com
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Hi Terry,

I also just purchased MS Office for Students and Teachers 2003. During

Setup I was prompted to activate this product because it is REQUIRED, thus
making my "copy of the Office 2003 Edition to be installed on only ONE PC.
I have already submitted my concern to MS Online Assisted Support. This is
total BS. Please keep me informed as to what you find out.

 

[Mike]

-----Original Message-----

Hi Terry,

I also just purchased MS Office for Students and

Teachers 2003. During Setup I was prompted to activate
this product because it is REQUIRED, thus making my "copy
of the Office 2003 Edition to be installed on only ONE
PC. I have already submitted my concern to MS Online
Assisted Support. This is total BS. Please keep me
informed as to what you find out.

----- Terry Gregory wrote: -----

I just purchased a new copy of Office for Students and
Teachers last night. I purchased it because it said I
could have it on up to three computers. I have two kids
in college and my wife is an educator. Go to load it on
the second computer and it says cannot activate it on
that computer. Then it hits me...this is Office for
Students XP!! not 2003. Am I not out of luck and have not
recourse?

.
Hi Terry,

No you are not out of luck and recourse. If you go to
any of the MS Office Student and Teacher Edition 2003
applications (i.e. word), click on help, click on about
microsoft word, click on view end user license agreement
link, scroll down to section 1.1 (it clearly states that
we can install it 3 times). Call 1-888-571-2048, the MS
Activation Center when you are ready to install again,
and they will assist you.